‏ الفندق جدا راقي ونظيف ومرتب والموظفين دوم مبتسمين

‏لا يوجد أي ملاحظة

المكان كان قمة الروعة احلى عطلة نهاية اسبوع قضيناها بالخليج. اشكر كل الطاقم الموجود تعامل راقي كرقي البلد.

لا يوجد

جداً ممتاز جداً شكراً مره

The room view was bad and it was requested to be viewed on the city but it was on the another building roof

I had a great time at this hotel. I went to Doha for a dinner and was planned to be there for less than 24h but my entire experience was just outstanding. From the moment i arrived i was impressed by the kindness and warm welcome offered by the security girl, the concierge team, and reception man. They were extremelly professional and kind. In few minutes upon arrival, Alina from the Desert Gate Tours organized for me a private desert trip for the next morning managing to contact and secure a private trip with Amr who kindly accommodate my last minute request. The trip with Amr was the highlight of my experience with the hotel. This was another clear indicator of all the perfect details Yazan the GM could handle among his multiple dutties, and at the best level of customer care possible. Sara from the Reception, was very kind and arranged a late check out so i can enjoy the desert trip and make it to the airport on time. The kindness and genuine care, was second to none. I personally wanted to say thank you to Yazan who is managing with great care an amazing team of people who are genuine, kind and happy to make your stay just perfect. I cannot wait to go back, thank you

NA

Everything was amazing The staff were excellent Nothing to complain about Everything was 100% wow

Nothing

The hotel is a chic palace: the halls, lobbies, spa, restaurants are chic and very sophisticated. It is for sure that a cool designer has worked on the interior of this hotel.

1. When we checked into the hotel, we were given a room on the first floor, although I asked above, they said all the rooms are occupied. And as it turned out later - the numbers were. I think this is very unhospitable and unprofessional on the part of the reception. 2. All rooms with direct sea view - face the pool. Very very noisy. The music plays until midnight. Guests complain - they are relocated, but the concept of the hotel does not change. We checked in in the evening and an hour later we were asked to change the room. We were offered the same room, but on the 3rd floor. But it was also very noisy. After that, we were given a room with a view but the other side - a partial view of the sea, there was no music. But it was unpleasant to be on the terrace - as there are construction sites around the hotel, and there is a lot of noise from construction sites. 3. I didn't really like the location. There is no view of the open sea, there are many construction sites around. 4. The rooms are beautiful, but in the bathroom there is a transparent door to the toilet. It is very uncomfortable. Only one sink. 5. The room had accessories for one guest: one bathrobe, all hygiene products for one guest. I asked and they brought me everything, but it took time. And it didn't look welcoming. 6. When cleaning the room - they did not put coffee capsules, I had to call and ask in the morning. 7. The restaurant staff does not know the rules of service. Breakfast is weak. 8. And the most unpleasant thing is that the staff entered the room without my permission and took my things - a dress. This shocked me. Turns out they were looking for a lost item. But as it turned out, they got the wrong number. Conclusion - in a super luxurious hotel, the staff does not know the rules for working with guests at all, a very low level of service (reception, house keeping department and f&b) I have experience in the hotel industry - this is not normal service.

الموقع

النظافة ، القرب من المطار ( ازعاج إقلاع و هبوط الطائرات )

برك السباحه للاطفال وموقع المكان فقط

النظافه الخدمه عدم سرعه الإنجاز وعدم تقبل الطلبات وعدم السماح بوصل طلب المطاعم الخارجيه وتنرفز الموظفه لطلب احضار الطعام في الغرفه رفع الصوت

فقط نظافة الغرفه

1- تم حجز غرفتين ولكن تاخرو في تسليمنا للغرفه الثانيه ! 2- عند اعطائنا كرت الدخول للغرفه لم يتم توجيهنا لاي مصعد نذهب ، علما بانه يوجد مصعد في يمين الفندق واخر يسار وكل منهم يؤدي الى غرف معينه ، وهذا اخذ وقت للبحث عن غرفتنا !! 3 - في يوم اقامتنا كانت مناسبة اليوم الوطني والذي توقعنا ان يكون يوم منيز للاطفال ولو بالقليل ، ولكن للاسف لاشيء يذكر علما بانه عند مشاهدة مقاطع الاستقرام كان موضحا بها بانه يتم توزيع الحلوى المزينة باعلام قطر للغرف ( للعائلات ) حسب ما ذُكر ، ولكن لم نرى نحن منها شيئاً فالواقع !!

Sehr schöne Lobby, grosse Zimmer, grundsätzlich ausgesprochen nettes und sehr zuvorkommendes Personal, Buffet am Morgen bot alles was das Herz begehrt hat Während Ramadan war bei HP sogar Roomservice inklusive Die Lage ist toll.

Gestaltung der Liegestühle beim Pool (ist natürlich Geschmacksache), zu wenig Liegestühle am Strand im Verhältnis zu Gäste im Hotel und deswegen lange Wartezeiten, Aussicht vom Strand war nicht so berauschend u.a. wegen Baustellen

La plage

Pas de vin pendant le ramadan

اشكر الاخ الياس جزائري الجنسيه كان راقي في التعامل وسهل الاقامه بشكل حلو وايضا اختياره للغرفه يفوق التوقعات شكرا من القلب

لا شي

The whole property is amazing. I liked the practicality and the wide range of services offered to guests.

Nothing.

Location nice

Expansive

Nothing atoll

Actually not clean bathroom balcony room very old style very bad lights We stay only one night no refundable money

Lovely setting on the beachfront and a beautiful, palatial building.

Staff try hard but are disorganised. The restaurants were disappointing.

excellent breakfast, clean and very comfortable room

فندق سيئ باستناء بوفيه السحور واللي يفكر يسكن فيه يأجر سياره افضل

الاستقبال اللوبي جميل جدا

الشاطى صغير ولايوجد جلسات صغيره لشخصين

سعة الغرفه

ازعاج الموسيقى

نظافه الغرفه

الاطلاه سيئه الغرفه بارده وايد الاضائة متعبه عند السرير اضائت الحمام ماتخفف عند النوم خدمه الغرف بطيئة جدا

We have stayed at the emirates palace and emerald palace in Dubai palm jumeirah so thought it maybe as good

Breakfast was disappointing. Why have to wait 15 mins for a cup of tea and 20 mins for the fried eggs

alles sehr gut

nichts

تنوع الخدمات والمرافق

بان المطاعم تغلق في وقت مبكر

الهدوء وتعامل الموظفين والمطاعم

الاثاث يحتاج الى تجديد التأخر في الدخول في بعض الغرف الى الساعه الخامسه

All the team of the hotel were really very nice and helpful with us. Mainly the recepcionists, the room attendant and the team at the reastaurants and the swiming pool and the beach. Everything was great!

Nothing really, everything perfect!

Die gute Lage und das sehr nette Personal. An diesem Hotel ist an sich alles vorhanden

Das Hotel ist insgesamt gut, aber für den Preis schon etwas in die Jahre gekommen, zum Beispiel das Badezimmer sowie der Teppichboden in den Fluren nicht mehr gerade sauber und die Geräuschkulisse von den Nachbarzimmer hört man schon relativ gut.

الإفطار ليس راقي بمستوى الفندق

استلام الغرف في وقت متاخر المفروض الساعه ١ التسليم الساعه ٤ وربع

Location and the staff

The hotel appearance to dark , i was staying on first floor its to noise from the below restaurants

Accommodating

Could not get through to reception