Breakfast spread was very good. The staff managed the New Year Eves crowd very efficiently and with a smile. 5 stars for the banquet staff

Cleanliness of the restaurant sofas

Perfect location for transit.

Little overpriced compared to other hotels nearby and the amenities provided. However a good stay to consider.

Nice n clean

NA

Reception response was good when I was misleed for my booking they have responded and provided room

Some one is taking booking in on line Fake bookings and collecting money which you are not bothered for this I have also paid for this.

I stayed for 4 nights. What I noticed is that the breakfast buffet has good options. The room service was super fast. I ordered food and the food was delivered within 15 minutes, which was very fast and quick, that is what I like the most about the property.

I didnt like the cleanliness of room. I checked in the room no. 530. The bed sheets were not changed, the previous guests might have used it. Also the bathroom had water marks everywhere. I am not staying in some lodge, its not accepted from Lemon Tree and when you are paying such a high price. It doesnt matter to me, whether its peak season or off season, Or they should say we are sold out. Dont offer the room with soiled bed sheets and not properly cleaned washrooms. Also the staff behavious and training is very poor. After I highlighted the incident no one senior from the team tried to contact with me to discuss and listen to the problem, I had to ask for the duty manager then I was connected with her. Then she changed my room. Once I was waiting for the elevator at the lobby. Tires and exhausted, it doesnt matter whether I was tired or not but still. The elevator arrived and the hotel staff arrived later than I was waiting there and entered the elevator and did not even have the courtesy to ask or wait for me, he close the door and went to his floor. Its basic courtesy and manners in Hotel industry that you ask the guests politely. Even the service by the Citrus cafe staff and team was very very poor. Disappointing. Also I called and spoke to the reception that I will be checking out in 30 minutes please keep my Invoice ready, still the invoice with supportings was not kept ready. I had to wait for 30 minutes. What is the use of me calling then? The training and grooming of the staff was mediocre. The managers also needs to learn where they are working, they are not working in Raju Lodge, Mahesh Lodge or Rajesh Lodge? its a 3/4 star hotel.

I liked the staff’s behaviour

Bed linen, room quality & quality of room supplies. Nothing was premium, just ordinary

Hotel is hard to find. The address seems to be incorrect as the taxi drivers had a hard time finding the hotel. The people at the reception are very inefficient and it took them a very long time to get us checked in. We arrived at the hotel 2 hours before check in time and were not given room until almost 3 hours later. The hotel is mediocre for the price that they are charging. You are better off staying at Leela or Lalit for the same price. The rooms are small and the tea kettle provided in the room was not working and was burnt at the bottom.

location

There is nothing to like here

It was bad experience . During checkin luggage was missing. There was internet related problem. It was informed many times but no response. There was foul smell in the room etcs

Cleanliness. Proximity with airport and restaurants nearby.

Wifi was not ready at the time of the check in. I had to wait for a couple of hours.

Ironing a shirt at ₹285, feel like too high!!

I normally prefer south endian breakfast it was good could be better especially the idli , other wise rest of the food was ok over ambience is good and comfortable

good

Immaculate rooms, very well looked after building overall. Honestly the pictures are what you see if not better (27/02/23).

all went really well… staff can be slow with few things but it got done so can’t complain..

Everything was amazing right from the stay to food. No complains.

the receptionist with the specs who works in the night shift needs to get her attitude right. because i can see the way she handles the customer at reception is not appropriate as myself asked for something and got reply with a weird face from her.

Breakfast at citrus cafe was excellent. The staff was very courteous . Mr kaustubh helped a lot and made us feel comfortable Ms Nida at front desk was also very attentive and helpful.