Distance from Haram Good breakfast

Small congested 4 beds room

Staff isn't professional and made me lose +2,500 riyals because of wrong replies on booking

Ali the roomcleaner van onze etage en kamer was super behulpzaam en de receptie dame ook …twee top mensen

Oud en niet schoon te krijgen lijkt het!

قريب جدا من المسجد النبوي ومن مصلى السيدات، يوجد 6 مصاعد سريعة ومصعد إضافي للخدمات، تجربة مميزة وخدمة رائعة. والموظفين ودودين و غايه في الاحترام والتقدير. انصح به بشده

لا يوجد

موقع مميز من الحرم والنظافة جيدة ومساحة الغرف لا غبار عليها

مستوى موظفي الإستقبال أكثر من سيىء بمراحل

De locatie is top

Hygiëne

cleaning staff are soooo lovely. Housekeeping would always greet everyone with Salaam and provide you with anything you need, they go over and beyond for customers which is so refreshing. Honestly they have such amazing manners and will really help you in anyway they can. Location is also a postive a 3min walk from the mosque which is always convinient.

Firstly we started off checking in where there was a big que which could have been avoiding if the front desk staff stopped talking so much between themselves and ignoring the customers. Once we finally checked in we went to our rooms which were on completly different floors ( we had booked 2 rooms), when we asked they said the hotel is fully booked which is fairenough however for me personally organising rooms to accomodate the customers beforehand just makes sense. Moving on to the lifts, wow shocking. They can take sooo long to come which leaves you waiting ages. Now the rooms, standard rooms nothing exciting which is fine however on the last day i did notice bed bugs on the bed which explained the bites on my legs, Thankfully we was checking out. Front desk staff are rude and arrogant, really think alot about themselves and need some front desk customer training. Theyll leave you waiting for 10mins at the desk whilst they sit there conversating between eachother laughing and joking until they feel ready to speak to you.

•Location is very close to the masjid •Housekeeping staff were always polite & kind •Tea facilities in room •kettle •Water bottles provided •Safe provided in room •Loads of shops & food shops nearby

•Lifts would get busy during salah time & would sometimes take a while •Check in staff were arrogant & need retraining on how to treat customers •Ceiling in bathroom was leaking & nobody came to check it even though somebody was told about it •Bathroom had a constant weird smell