Love it...

Everything was great...

La tranquilidad que ofrece el hotel

Que tenía que durar más yo hospedado

Las instalaciones son muy limpias y cómodas, las actividades del hotel son chéveres y la ubicación fenomenal, la comida es deliciosa y el personal muy amable

The vendors especially the male from Haiti are very aggressive and loud. They are sitting down in groups ON the sunbeds (!!!) or with their phones on speaker (VERY annoying) in the first sunbed row in the best sunchairs (best views) under the palmtrees in the shadow. Security doesn't do anything. If you, as paying guest, want to have the sunbed as its the best view they call you a racist as they are mainly black which has nothing to do with it. Flying 10 hours to see the beach is the goal of a beach holiday and it is definitly not the goal to have the vendors in front or next to you and hearing their screeming and phones. It also happened that they don't keep any disctance and just sit 20 cm next to you under the same palm tree in a group in the shadow. Who wants that as a tourist??? Privacy??? Security doesn't do anything. But when you as a hotel guest from another hotel walk to close to another hotels' beach you get kicked out by their security immediatly. Isn't that inequality? Also the security as well as life guards rather listen to movies or loud music than being quiet and doing their job. Furthermore, they are annoyingly talking to you and don't just let you be. It is none of their business why a woman is single and doesnt have kids. Anyhow some ideas: Hotel management should install an area for breaks behind or next to the beach in the shadow where the vendors can rest and don't distrub anyone with their noise. There should be an education training through management on how to interact with European tourists especially that the men group themselves around single ladies, ask rude questions or disturb. Also security doesn't do anything when people complain about this or when people complain that other people are abusing the diamond area. In the pool there are many domenicans wearing unhygenic street clothes instead of proper beach wear. Quite disgusting as well. They enter without even showering the inappropriate clothes.

Food

Some people were a little angry

The resort is very clean. The beach is beautiful.

We had an issue with the air conditioning caused by the employee who set it too low at our arrival, the AC unit kept working and stopped on the third day and leaked water all over the wall and the floors. It was finally fixed but needed multiple calls. The maintenance staff needs to communicate better.

Todo muy Bien

En verdad todo me encantó

La comodidad de las instalaciones

La comida era pésima

Las actividades , la comida todo me encanto

Nothing. The worst customer service in the entire world. AC, food, room, service really sick to my stomach.

Everything was extremely bad. The worst place to spend your family vacation. Overprice.

After the mishap with my room they gave us VIP access for the next day.

The AC in my first room did not work and had to spend a good part of the day waiting for it to be fixed, they couldn't fix it and had to sleep my first night with out AC. Got another room the next day at 2 PM. The waiting lines for the restaurants were long. Most of the times couldn't get towels because they ran out. Alcohol is terrible, only good with VIP access.

All-inclusive

Beach , missing umbrellas /shadows in whole resort. Restaurants for booking wasn't nothing special alcohol was watery

We loved everything staff was great food was excellent our room was always clean

la playa, y el staff

very clean and pretty, excellent service

food and beach

local drinks

The place was clean, the pools and the Beach are beautiful and night show were fun and the staff was polite.

Doesn't have a lot of entertainment options beside the pool, the buffet is kind of slow so it doesn't have a lot of options.

location

staff in the beach restaurant was terrible and slow and demotivated

beach just perfect. palm trees sun beds white sand azur sea big rooms with new bathroom, restaurants were very good with steaks and lobster well equipped gym but old interior

lots of seaweed on the beach that souls be cleaned by staff. no English speaking staff. buffet mostly was not very good. hard to get tables and resort restaurants. cleaning staff forgot to bring towel one time. reserved area for club members it was annoying and stupid idea. old gym and spa they could be renovated

The hotel is great. It has great facilities.

Staff super unavailable. All the people were rude, didn't help at all.

Good choices for food. Nice beach, although quite windy and the sea is too rough for my liking.

My biggest gripe is that virtually all staff were looking miserable, tired and overworked. They act as if they are annoyed with the tourists for their boundless eating and drinking ways. The cleaning staff repeatedly tried to barge into my room at 8:30 in the morning. For god's sake - I am on holiday! Leave me alone!. Also, many staff do not speak English. That was a disappointment. On arrival: nobody tells you anything about the hotel and its facilities; they just hand you a leaflet and that's your lot. All pools are extra shallow, not designed for adults. To be honest, I would rather pay extra and stay in a better friendlier place next time.

pregnant lady who made smoothies in the beach breakfast buffet restaurant

everything. please avoid and don’t waste your money or time here. guests were constantly complaining to reception (who are useless) I have never wrote a negative review but I don’t want other people to go through what we had to. 2 hours to check in as bedroom had leaking roof. man who checked us in was creepy and talked us into tipping him to give us a better room. customer service worst I’ve ever had. staff were miserable and constantly rolled eyes if you ever asked for anything (e.g mug for coffee). hotel is dirty and the bedroom gave me a chesty cough. food is bland and restaurants on site are terrible. I would stay in a hotel instead of this hotel.