Amazing service and hospitality, super friendly staff. One of the best ecotel 5 star hotels I have ever stayed in. Overall a fantastic experience and I would recommend everyone to visit The Orchid.

Excellent

The place is good but has a lot of dust. Especially behind the reception and the for pillars which are seen from the lift of the hotel. Sorry but on a scale of 1-10 I will give this place a minus if it comes to cleanliness. My suggestion to the mangers and the owners is try to de-clutter your place.

Close to the airport and had a great bar called Mervin’s on site

Good

Uncompassionate, unsupportive and not good communication at front desk I had booked for 3 nights and I had an emergency after arriving at the hotel, we had booked 2 rooms. Spoke to the person at front desk, he said ok, contact Expedia as that’s who we booked it with and if they cancel it then it’s ok. So we spoke to Expedia and they accepted and agreed. Next morning we tried to check out and was told we cannot cancel. We still have to pay. I am still in process of fighting this but dealing with a medical issue that was the emergency reason that we had to leave.

Extremely unprofessional staff. The travel desk guy saw my tattoo and started making comment about how god wouldn't like that and I wont be allowed in the heaven. Overpriced room. Doesn't have basic facilities like mini fridge, bathrobes. No hot water either, very Luke warm water. Even the ironing board was child size, took 10mins iron one shirt!

The lady who served us was fantastic! Helping us check in early when a room was available! So grateful! Buffet breakfast is fantastic too.

Great hotel, wonderful food and courteous staff. Very good rates

It was great staying at The Orchid Hotel Mumbai.

Nice rooms and helpful staff. Good location to the airport

Good Styaing

The minute you arrive, the friendliness of the staff is on full display. The facility is clean with many great amenities.

Booked 2 rooms, woke up sick. Room has rusty smell and has no fresh air circulation for both rooms we had. Windows are fixed closed. DONT RECOMMEND. Bathtub as given in amenities is only shower. Not good for aged people or any adults for that’s matter. Brown stains in bathroom. AC doesn’t work. Please put your 3 hotel policy in description so people can read prior to booking. It is 3 star hotel. Not suitable for foreigners

The front office must adopt a policy of seating the check in /check out customers rather than keeping us standing in Q. Arrange seats like other 5 star hotels and attend 1st come 1st serve basis. Though the Fact Check out is good practice. The restaurant staffs should need more training and attentive.

The room ordered wasn't provided. Stay was inconvenient as we ordered twin beds but a makeshift bed was arranged along with a double bed leaving the room congested and bedding uncomfortable.

Had a pleasant stay here for one night. Conveniently located and the staff were exceptional.

We loved the traditional decor of the hotel with rich woodwork and artistic touches. The staff were friendly and the restaurants were amazing. The South Indian restaurant had very nice fare but was somewhat inefficient as dishes took a while to arrive. Self service would be better. Loved the buffet style temptations restaurant. The coffee shop and gift shop were expensive as expected. Will definitely consider staying again.

Good stay and breakfast options were good

The overall stay was good and comfortable. Just that the pillows provided, even though soft, are too thick. It doesn't give a comfortable sleep. Also I found the food prices a little high. Apart form these, teh hotel offer a free airport shuttle. I took the same but at the time of checkout i was asked to pay saying that the free service is only for drop to airport from hotel and not for pick-up which was deceiving and hence should be made clear in their policies.

First of all, this is a 3 star hotel at best (false claim as a 5 star written on the signboard. It’s one of the most disgusting hotel that I’ve stayed (I’ve stayed at hundreds of hotels across the globe). The room & the hallway have this rotten smell (from the carpets) and they try to mask the stench with some awful smell of fragrance or incense. The windows in the room are fixed to the wall & can’t let the fresh air into the room. The fridge & toilet are filthy with brown stains. The bed sheet has some brown stains. The list goes on… The reception counter is super slow where male staffs were busy talking with local flight attendants. I received multiple calls during my sleep where (1) they wanted to rescan my passport (2) advertise their cafe in the lobby, really!!? I visited the cafe but was sweltering within minutes. Take my advice, if you’re from a foreign country, stay elsewhere - you will thank me for it.

In general, the property is run down

Staff response to the request is not good and not servicefull.

I LIKE THE AMBIENCE , FOOD , COURTESY OF THE STAFF , EXCELLENT LOCATION I.E. NEAR TO AIRPORT

The stay was very comfortable and we thoroughly enjoyed the live music over dinner. Food was delicious and the rooms was comfortable. The only disappointment was that despite booking a king room, the room initially checked in was smaller and the bed too was smaller. We had to complain to the front desk to have the room changed based on the booking type. Being a 5 star hotel, expect better customer service than being provided services lower than what was booked for. But other than that excellent experience and we might still go back again.

Well maintained and Rohit from reception was really hospitable. Appreciate their hospitality

I am writing a full review on my stay cause the hotel is ranked 5-star which shouldn’t be! Sorry for my honesty. First of all, the hotel room is not hygienic at all. Bed bug/lice. My advise to families, select your stay carefully when traveling with your kids. Bed is so dirty, uncover the bed sheets and you will get shocked by the dirt/blood stains. A/C is not cool/not working properly, the humidity inside the room is indescribable. This has made the room smells rotten. Furniture is very old. Room service is the slowest I have ever experienced. I had to order a spoon which took an hour before I get it. You can’t bring cooked food like burgers, leftovers, etc. from outside to your room (Hotel Policy). They haven’t taken into their consideration that some guests have kids! We didn’t know about that until we arrived and informed by the reception staff. Complementary water at the room is RE-FILLED glass bottles, absolutely unknown source. We bought water from market to avoid those bottles. Breakfast is average. I have changed the hotel for my remaining stay in the city.

Well behaved and courteous staff.

Hotel Orchild is perfect example of 5 Star Indian Hotel , staff was very helpful, baggage handling staff was excellent,Hotel was clean and spotless , Breakfast was so tasty and had almost everything on table . Hotel area was near to airport , where you can find auto taxi or uber within a minute . Hotel staff was very welcoming from security to breakfast and reception everyone .everything was provided in our room. Hotel had some good vibes and smell in air .

Management needs improvement. I had to struggle a lot for requesting tea cups

Property is good, but most irritating is their so-called rules .. All the rules must be updated before we book, worst experience was I was stopped while taking coffee mug outside !!!! Are you kidding me ???? Are you guys running a BOARDING-SCHOOL ??? STAFF WERE RUDE ...

Room very badly maintained anf staff doest not care about any problems you have regarding room when told.