Superb service, helped us check-in early too. Our room was spotless. Our sink broke during our trip and whilst we were out for the day a new one was installed. The staff are very attentive here too. Breakfast options at Intercontinental Mumbai offer a wide variety. The rooftop bar also offers great views of the bay. We would stay here again!

Beautiful location and with an amazing view of sunset from the rooftop restaurant. Great breakfast!!

My husband and I booked the king suite for our wedding night and were extremely disappointed in the staff. The service was terrible and we were surprised since we expected the intercontinental to be one of the better hotels in Mumbai. Although the room was beautiful the employees are not trained properly. We did not have coffee cups in our room. The In room dining menu was not linked to a website and the website had a lot of typos. We only stayed for 9 hours after our wedding and had multiple bad encounters in such a short stay but the worst was that we had dropped of a bottle of Dom Perignon the day before the wedding and requested to have it stored in the fridge and when we came on our wedding night we wanted to have it with the glasses and a bucket of ice. We had called before dropping the wine off explaining our request, we explained the request again when the bottle was dropped off and then even after dropping it off we called again to confirm that the bottle would be stored in the fridge. That night after our long wedding we were not congratulated by the staff and were given the champagne warm. We were very upset as you would imagine a hotel of this caliber would know that a wedding night bottle of Dom Perignon would want to be enjoyed cold. This is something we won’t be able to get back. No effort was taken by staff to make our wedding night special, not a note, a word or a rose and our request for cold champagne were ignored. Embarrassing service.

The front desk staff were great and tried to help me get my luggage from delhi to goa. However, the biggest misses for this stay were 1) woke up at 3am to banging noises from ceiling, when shared with supervisor, i had to send whatsapp video as proof and then they didn’t make a fair compensation 2) they gave me a 2nd floor room that directly faces another old building, i did not feeling comfortable as a female guest changing in that room, they should be more considerste of their guests’ privacy. 3) breakfast buffet was great but the dome’s food was mediocre (music and cocktails were great), lunch menu was so-so 4) pool was closed for construction while I was there

Good location however in need of a make-over and visit from UK head division to ensure standard and cleanliness lives up to the expected standard and match the price.

The pleasant, courteous and professional comportment of the staff. This create a uniquely agréable and welcoming atmosphere. The variety and quality of the food was generally very good. We have no negative comments or suggestion for improvement.

Good kitty, very friendly staff

pretty good access

Great location and great staff. Breakfast also the best I've had!

good breakfast

Nice hotel, spacious and clean rooms with a nice staff.

Very nice and clean, great view from the pool on the roof

Our stay was very pleasant and comfortable. The staff was amiable and cooperative. The food at the breakfast buffet was delicious and served with lot of love and care. It was an enjoyable stay. Not to mention the view from this hotel.

wonderful experience..

Rooms and lobby full of cigarette smoke and spoils the ambiance. Left bad taste over all. However, good clean rooms and location central

Loved our stay here. Property is in a perfect location. Walkable to trendy restaurants and tons of shopping! Stayed here with my mum for 4-5 days and we had zero complaints! The best part of the hotel is it's staff...lovely and helpful. They were beyond wonderful!

Wonderful property and staff

The Best option in Mumbai!

Stay was excellent

Full marks to Habib - working at breakfast time great customer service and very encouraging at trying indian breakfast food. During our stay one restaurant was booked by a private party - fair enough - but would be good to know in advance so that us hotel guests can plan our eating arrangements!

The staff was very hospitable every step of our trip from check in to dining to hailing rides. The service at the breakfast buffet was the right balance of attentive and speed. One of our servers also recommended local eats and prepared special local dishes for us that was the best food I've eaten in Mumbai. Would definitely stay at this hotel again!

Ok

Very nice property.

Liked the location. The room had an awful view and despite requesting an upper floor we were assigned a room on the second floor. I suspect that may be related to the "expedia penalty" (i.e., getting second class treatment for booking through Expedia rather than directly with the hotel. I will keep this in mind when I plan future trips.

NOT up to Inter-Continental standards, although the staff is very friendly. Numerous problems during the stay.

Its a great location and has a good heritage feel to it. But it's not by any standards Intercontinental level.

Services at reception is poor … very costly in comparison of their facilities available …

Services at reception is poor … very costly in comparison of their facilities available …

Beautiful hotel, in a great, busy and bustling marine Bay Area. Great location, beautiful rooms, conveniently placed close to local amenities, bars and restaurants. Staff exceptionally good!

Beautiful hotel, in a great, busy and bustling marine Bay Area. Great location, beautiful rooms, conveniently placed close to local amenities, bars and restaurants. Staff exceptionally good!

Excellent Hotel. Best hotel in marine drive 10/10 5* Service from hotel Breakfast outstanding 10/10. Big thanks to PRATIK nad TANAYA. Big assets to Inter Continental. Made us feel like hom!

Excellent Hotel. Best hotel in marine drive 10/105* Service from hotel Breakfast outstanding 10/10.Big thanks to PRATIK nad TANAYA. Big assets to Inter Continental. Made us feel like hom!