This Is my 5th times that I’ve stayed at Shalimar Hotel, and I loved it.Staff is extra courteous and very helpful and friendly. Overall Excellent Services. While I’ll certainly return back to stay in future, I’ll definitely recommend to collogues and friends.

Mr Kirtan Ghoda was very helpful in coordinating my RT PCR test. Most centres were closed but he was able to organise it for me and was available over the phone even I had already checked out.

I liked it

Liked my stay- staff was helpful especially Karan

Friendly and accomodating staff. Good location...flexible for business or pleasure trips.

Beautiful old hotel that gets a lot wrong. I booked a non-smoking room, and they had none left. So room smelled. They changed my room which improved it a bit, but another room they showed me smell SO STRONG of perfume. Old hotel that needs a lot of maintenance. Beautiful old marble. 1/2 shower didn't work. Small corners of cleaning need to be done. Breakfast was very weak. Safe was not screwed to wall, and battery kept dying.

Property is centrally located, Breakfast is not up to par, there are minimum towels, I will not stay next time

The hotel is well situated and the staff is friendly and helpful My room however was small as were the closet and the little window with a blind that didn't work The hotel advertises rooms that are probably nice but mine wasn't. The breakfast buffet was average maybe a little better on Indian foods On the whole my appreciation is quite benevolent

The hotel is well situated and the staff is friendly and helpfulMy room however was small as were the closet and the little window with a blind that didnt workThe hotel advertises rooms that are probably nice but mine wasnt. The breakfast buffet was average maybe a little better on Indian foods On the whole my appreciation is quite benevolent

Nothing special about this place, average. Didnt get breakfast which is known for complmintary breaky. Got discount on nothing. Even the accomodation price fluctuated for different day. When i booked, it was one price per night. I will never stay there again.

Room smelled perpetually damp. Staff was helpful.

Comfortable stay. Hotel was what was expected although I would not describe it as "boutique". Good position at Kemps Corner and easy to get Uber or local cab. Rooms were comfortable and reasonable size. Staff were helpful. Hotel let down by breakfasts which were rudimentary and coffee on both days very weak. Fortunately the bakery on etc ground floor serves excellent coffee.and could have been in any city

Clean rooms. The reception workers and housekeepers were really welcoming and friendly.

Allowing for cultural differences is an issue. We loved the staff enthusiasm. We had to put up the "do not disturb" sign as we were having the door knocked on 6 times a day. The door card had to be adjusted everyday as you could not use the elevator without it. The quality of the apartment was okay the bar was limited and the tea and coffee was meagre. The inhouse restaurant was fantastic and the staff could not do enough for you.

Allowing for cultural differences is an issue. We loved the staff enthusiasm. We had to put up the do not disturb sign as we were having the door knocked on 6 times a day. The door card had to be adjusted everyday as you could not use the elevator without it. The quality of the apartment was okay the bar was limited and the tea and coffee was meagre. The inhouse restaurant was fantastic and the staff could not do enough for you.

Comfortable neat hotel.

I was very disappointed in the way the front staff organised my finial accommodations bill and services bill I received when checking out. There were amount take from my bank account that were not authorised, this is in appropriate practices. I will be take this matter further will all parts involved. Thanks Valerie Dexter Room 306 dates stayed 11july till 24 july. Regards Valerie Dexter

I was very disappointed in the way the front staff organised my finial accommodations bill and services bill I received when checking out. There were amount take from my bank account that were not authorised, this is in appropriate practices. I will be take this matter further will all parts involved. Thanks Valerie Dexter Room 306 dates stayed 11july till 24 july. Regards Valerie Dexter

Hotel was very well located for my needs which was to attend the nearby Dentzz Dental Clinic. Room was comfortable and the restaurant very good but a bit expensive. Staff very friendly and most very helpful. I felt safe as a solo female traveler.

Friendly and helpful staff! Good food that is available in your own restaurant.

No Hot or even Warm water in the shower. Had to take bath with Cold Water in Winter season. Even complaint but no action taken. Otherwise all good

Good location pleasant staff comfortable rooms great breakfast

Location is the best attribute

The room was very comfortable and food tasted good. However, the checkin and checkout process was the worse from what I have seen so far in other hotels. It took us almost 20-25 mins to check-in and around 15 -20 mins for checkout. We could have missed our onward flight. The staff are very polite but the front desk team, though polite, in my opinion are inexperienced. They were charging us more, when already pay at hotel was fixed for an amount including taxes. Moreover, the hotel policy dictates payment while check-in instead of check-out.The Hotel dosent qualify for a 4 star. A 3 star is fine.

Was a nice clean hotel, I found the staff on the front desk, not especially helpful, I was there for dental treatment and was wanting a quick tour, sightseeing trip. The guy went on to Google, I informed him that I was quiet capable of doing that, and walked away and ended up seeing only the dentist and nearby shops. The maitre d in the restaurant was especially helpful, especially finding me soft food to eat. The rest of the waiters need a bit of chivving up. The breakfast selection was mostly Indian food, but you could order any sort of eggs. I would have preferred more fruit, some mangos and bananas would be good. The District bar was my favourite, I usually went down early evening and had a few drinks, the local community are there and were very friendly. I would stay there again.

The staff could not do too much. They arranged my rail and aor tickets to and from Goa

Easy check in, professional, friendly staff. Very clean and comfortable.

Had good experience in Gulmarg restaurant. Staff was courteous and service excellent. One recommendation I would like to make is the bathroom glass facing the room should have a retractable curtain so that while taking shower, privacy is maintained. Right now person in the room can see a person taking shower.

Nice hotel. Good location. Good value for the price. Excellent WiFi. Comfortable stay.

My initial reaction to my stay was to leave and forget but I feel obliged to add further warnings to previous complaints: not clean, staff unhelpful, facilities poor; I must reiterate all. To these I add the most alarming, the air-conditioning unit leaking on to the television and connected device and wall soaked with condensation. I informed the staff, warning of a fire hazard; they seemed unaware. That night I was told confidently it was fixed; it was worse. Complaints regarding the lack of cleanliness (stains on the floor, filthy surfaces, ants), if they addressed any it was not noticeable. I gave up; their approach is charming reassurance but no action. The staff had every opportunity to put things right but chose not to. I have stayed in other exceptional hotels in Mumbai; the management could learn from them. The breakfast staff were reasonably attentive and deserve some credit.

I paid for my recent stay via Expedia & was again charged on my MasterCard by the hotel. No response from hotel as yet.

Rooms very small Breakfast every day same Fruits quality no varity