It's no wonder that this hotel has had numerous Tripadvisor excellence awards, an incredible value hotel the price of a packet of cigarettes in most European countries. Central location, clean room, lift WIFI, friendly English speaking staff, and everything you could want. This was good, as others staying at this hotel will find out.

Its no wonder that this hotel has had numerous Tripadvisor excellence awards, an incredible value hotel the price of a packet of cigarettes in most European countries. Central location, clean room, lift WIFI, friendly English speaking staff, and everything you could want. This was good, as others staying at this hotel will find out.

This is my second time staying at Luxury Hotel for the following reasons: 1) It is in a quiet neighborhood (located away from the main road); it's in a side street 2) customer service - the staff was very helpful and friendly; they speak english 3) the rooms are clean - room service everyday 4) amenities comes with good wi-fi; rooms also have a desk, cable tv, 5) room has a window with view (rooms are bright, unlike some hotels that you pay with same price that has no windows!!) 6) reasonable price for a nice spacious room 7) It is also conveniently located near many restaurants,convenience stores and shopping places ; near the cathedral

This is my second time staying at Luxury Hotel for the following reasons: 1) It is in a quiet neighborhood (located away from the main road); its in a side street2) customer service - the staff was very helpful and friendly; they speak english3) the rooms are clean - room service everyday 4) amenities comes with good wi-fi; rooms also have a desk, cable tv,5) room has a window with view (rooms are bright, unlike some hotels that you pay with same price that has no windows!!) 6) reasonable price for a nice spacious room 7) It is also conveniently located near many restaurants,convenience stores and shopping places ; near the cathedral

The luxury hotel isn't luxury, but it's a good value for the money. I booked day-of and they set me up with a pick up from the airport (extra fee). My flight was delayed and I didn't land until after 1am, but there wasn't a problem still getting my ride and checking in, which was great of them as I was traveling alone and really just wanted to get to bed! They even upgraded me to their deluxe room, which was very spacious and clean. However, I was on the top floor and there sounded to be critters running around on top of my head (on the roof? Attic?). Again, the room was solid, but just worth noting.

The luxury hotel isnt luxury, but its a good value for the money. I booked day-of and they set me up with a pick up from the airport (extra fee). My flight was delayed and I didnt land until after 1am, but there wasnt a problem still getting my ride and checking in, which was great of them as I was traveling alone and really just wanted to get to bed! They even upgraded me to their deluxe room, which was very spacious and clean. However, I was on the top floor and there sounded to be critters running around on top of my head (on the roof? Attic?). Again, the room was solid, but just worth noting.

It's a good hotel to stay in.. fro the price we paid, we are more than happy to leave a generous tip for the breakfast staff. However the noise from the hotel staff shouting between floors along the stairwell isn't good practice! It must be address by management. It's not an amusement park and excessive noise causes unpleasant ambience for paying guest. Secondly, anti-noise paddings should be fitted to their furniture to avoid transmission of noise between floors.. some guests drags chairs and tables across their rooms without considerations to people staying below. Other than that I would certainly return to the same hotel if I revisit Hanoi.

Its a good hotel to stay in.. fro the price we paid, we are more than happy to leave a generous tip for the breakfast staff.However the noise from the hotel staff shouting between floors along the stairwell isnt good practice! It must be address by management. Its not an amusement park and excessive noise causes unpleasant ambience for paying guest.Secondly, anti-noise paddings should be fitted to their furniture to avoid transmission of noise between floors.. some guests drags chairs and tables across their rooms without considerations to people staying below.Other than that I would certainly return to the same hotel if I revisit Hanoi.

Very nice people and very helpful. Bed a little hard and small TV but ok.

Great staff working there, very helpful

I do not like that they have information at Hotels.com that they do not follow. - free water on bottle in the room - Bathrobes in room - your own bathtub I would choose this hotel anyway because itś nice and good quality and the things they say are included (at least on the Swedish translation) should be or they should remove the information. Free bottled water feels over the top, bathrobes I can do without, the bathtub could have been nice to soak in.

The hotel is situatet in the old quarter but in a more quiet street/backstreet. So no noise of all the bars and the trouble of the known crazy old quarters. The welcome at the hotel is warm but also too much vendor like. Bevor seing the room we were asked if we wanted to book tickets for bus or visit. Its clear, its a service but first the room right? The room is spacious and well furnitured. The bed was confortable and the bath cleaned. The top roof breakfast is a nice change from the crouded streets. The room is "added" in a very cheap building way. Well the view is nice but it should be more of a build.room than a wooden/metal box. Luxury is something else. For the food itself, the choice is limited, not everything was available but what you get is good and made with love by the staff (1person) so bring some time with you. Staff is goodp, sometimes even too helpfull for my taste. Can get a bit noisi from reception if you get room nb 201. Good price/value Space for improvement on the luxury name. Stayed there 2 nights and were happy.

The hotel is situatet in the old quarter but in a more quiet street/backstreet. So no noise of all the bars and the trouble of the known crazy old quarters.The welcome at the hotel is warm but also too much vendor like. Bevor seing the room we were asked if we wanted to book tickets for bus or visit. Its clear, its a service but first the room right?The room is spacious and well furnitured. The bed was confortable and the bath cleaned.The top roof breakfast is a nice change from the crouded streets. The room is added in a very cheap building way. Well the view is nice but it should be more of a build.room than a wooden/metal box. Luxury is something else.For the food itself, the choice is limited, not everything was available but what you get is good and made with love by the staff (1person) so bring some time with you.Staff is goodp, sometimes even too helpfull for my taste.Can get a bit noisi from reception if you get room nb 201.Good price/valueSpace for improvement on the luxury name.Stayed there 2 nights and were happy.

Excellent staff great room great price will stay there again

Okay stay, wouldn't necessarily recommend. Staff were fine barring one knob accosting us trying to sell his expensive tour when all we wanted was info on bus tickets and to go out! Probably can find somewhere similar priced in a better location with better rooms.

I am really sad when I saw the entrance. I am even sadder to see the room. I don't think is 3 stars hotel. Luckily I only book for one night. I book 3 rooms and out of the 3, only 1 is working well. The room was clean but not the blanket. Luckily one of the male staff help us to change one of the room but aircon also not strong. The male staff in the evening is more accomodative than the lady in the morning. The western breakfast is terrible. Very oily. Overall, better pay a little bit more to get something more comfortable than seeing the review which is not true at all.

I am really sad when I saw the entrance. I am even sadder to see the room. I don't think is 3 stars hotel. Luckily I only book for one night. I book 3 rooms and out of the 3, only 1 is working well. The room was clean but not the blanket. Luckily one of the male staff help us to change one of the room but aircon also not strong. The male staff in the evening is more accomodative than the lady in the morning. The western breakfast is terrible. Very oily.Overall, better pay a little bit more to get something more comfortable than seeing the review which is not true at all.

Our stay at The Luxury Hotel was a very enjoyable and comfortable experience. The room was clean and provided everything we needed for a stay in Hanoi. The reception staff were great and check in was very smooth. They provided maps of the local area and pointed out key attractions and the best resteraunts to sample local food. Breakfast was cooked fresh for us each morning and we could choose from a number of dishes and drinks - the food was delicious!! Upon arrival at the hotel we spoke about booking a trip to Ha Long Bay with the hotal manager David - he ran us through the options and we booked a 3 day 2 night cruise trip around the bay. The trip was excellent and very reasonable for the level of service we received from the hotel and tour company. We paid the same price as was offered by the many booking agents around Hanoi but had door to door transfers included which was very welcome in such a busy city and added a very personal touch to the whole experience. Due to sudden changes in our trip itinerary we booked a further 2 nights at The Luxury Hotel after having to cancel another trip we had booked. The hotel staff were excellent and went beyond the call of duty in helping us reschedule flights and sort out airport transfers. We would've been lost without them!

Our stay at The Luxury Hotel was a very enjoyable and comfortable experience. The room was clean and provided everything we needed for a stay in Hanoi. The reception staff were great and check in was very smooth. They provided maps of the local area and pointed out key attractions and the best resteraunts to sample local food. Breakfast was cooked fresh for us each morning and we could choose from a number of dishes and drinks - the food was delicious!! Upon arrival at the hotel we spoke about booking a trip to Ha Long Bay with the hotal manager David - he ran us through the options and we booked a 3 day 2 night cruise trip around the bay. The trip was excellent and very reasonable for the level of service we received from the hotel and tour company. We paid the same price as was offered by the many booking agents around Hanoi but had door to door transfers included which was very welcome in such a busy city and added a very personal touch to the whole experience.Due to sudden changes in our trip itinerary we booked a further 2 nights at The Luxury Hotel after having to cancel another trip we had booked. The hotel staff were excellent and went beyond the call of duty in helping us reschedule flights and sort out airport transfers. We would've been lost without them!

Very comfortable hotel, very reasonable price. Staff knowledgeable on sites around Hanoi, helpful with booking tours and arranging transportation. Free wi-fi, also two computers available for guest use.

Lovely place to stay. While you may find cheaper accommodation within Hanoi, if you want a comfortable bed, clean sheets, a soft pillow, air con that actually works, a HOT shower with great pressure and staff that are genuinely helpful and fluent in English... then it's worth forking out a little extra per night. We travelled through Vietnam for two months and while this was a few dollars more than anywhere else we stayed, it was MILES nicer. We had no issues while staying here, didn't have to lug our bags up 6 flights of stairs (they have an elevator would you believe it!) and had a wonderful breakfast each morning. All this in the centre of town, only a few blocks from the lake and museums.

Quiet, despite it being well l near the old quarter. The staff were helpful and attentive, especially the girl running the desk. We booked our trips from here which worked out well but we made the mistake of booking our train tickets here instead of at the station. The commission was way too high! Don't let this put you off. It's a great little hotel and great value for money.

Quiet, despite it being well l near the old quarter.The staff were helpful and attentive, especially the girl running the desk.We booked our trips from here which worked out well but we made the mistake of booking our train tickets here instead of at the station. The commission was way too high!Don't let this put you off. It's a great little hotel and great value for money.

This hotel was surprisingly cheap and cheerful. Clean room with small bathroom. Air conditioning, fridge and television. We initially booked a two night stay before booking another third night and they matched the internet price we had originally booked. We went to Ha Long bay for 3 days and booked back into the hotel on are return as we felt it was a safe bet. Took shuttle bus from airport and it dropped us off at Vietnam Airlines office. Driver pointed us in right direction. Pros. Central location, in quiet side street. Cheap accommodation. Friendly staff. Wifi. (Not strong signal, had to stay close to router) cheap quick laundry service. Cons. Poor breakfast selection. Felt pressured by staff to buy into their tours but a polite no sorted it. There was a Canadian couple staying who seemed to complain about everything which I felt for the price was unjustified.

This hotel was surprisingly cheap and cheerful. Clean room with small bathroom. Air conditioning, fridge and television. We initially booked a two night stay before booking another third night and they matched the internet price we had originally booked.We went to Ha Long bay for 3 days and booked back into the hotel on are return as we felt it was a safe bet.Took shuttle bus from airport and it dropped us off at Vietnam Airlines office. Driver pointed us in right direction.Pros. Central location, in quiet side street. Cheap accommodation. Friendly staff. Wifi. (Not strong signal, had to stay close to router) cheap quick laundry service.Cons. Poor breakfast selection. Felt pressured by staff to buy into their tours but a polite no sorted it.There was a Canadian couple staying who seemed to complain about everything which I felt for the price was unjustified.

Very pleased with my choice of this hotel, very clean, with excellent staff

na the hotel was clean, however they don't keep your posessions in a safe, its in a cupboard

Everyone in the hotel is exceptionally warm and friendly, and very helpful for anything you need. When I return to Hanoi at end of the month I'm going back, I would not hesitate to recommend the Luxury Hotel to everyone. The rooms are large, cleaned every day, fresh towels, soap etc. They look after you really well. Breakfast was very good too on the top floor with some views, and the cook does a great breakfast...even let me try her special Vietnamese coffee ! Thank you !! If I get back to Vietnam another time, then in Hanoi, I would always come back here. This is a real gem of a find....I had worried about what hotels are like in Hanoi...but I got very lucky with this one....great!

Good value for money option in a quiet side street near the lake and Food Street. Staff were helpful and allowed me to check in very early free of charge.