I was assigned to room 135, which unfortunately was located directly above a live music bar/pub. Upon checking in at around 12:30 am, I inquired about the loud music and was informed that it would cease within 15-20 minutes. However, the music continued for approximately 2 hours, preventing me from getting any sleep. To make matters worse, there were preparations happening early in the morning across from our room, presumably for a wedding. This was my second stay at this hotel. As a frequent traveler for work, I prioritize having a comfortable sleep, which unfortunately hasn't been possible during my last two visits to this hotel. Needless to say, I am extremely disappointed

Worst hotel I’ve stayed at. Room service was terrible, no microwave at property anywhere in the hotel, small rooms, room service would bring wrong meals each time and the food was disgusting.

Stayed here while I was getting married in Istanbul. Breakfast options could be better! It was actually not worth it despite plenty of things - they just weren’t very good on that. The rooms were a bit smaller than I had imagined. But otherwise well assigned. Staff were very helpful especially when I needed help finding certain services, none of it came to fruition but they tried and I appreciated that. The guys near the pool area were a bit strange and not friendly - I had my wedding guests in the same hotel and they were a bit snobby to them. On the whole it was a pleasant experience, a business hotel than one for leisure and the front desk / concierge room were lovely.

Everything was wonderful.

Pleasantly impressed! Best service I have ever experienced! 👍

Amazing view of the marina from 4th floor rooms

The staff and service were super friendly and wonderful. They are best part of the hotel experience. The music at the roof top bar went on until 2 and 3 am whole week so maybe turn down the music so hotel guests can sleep.

Eyub at the concierge desk was an incredible asset and a huge help to our stay. All of the staff were warm, welcoming, and helpful. Convenient walk to the Marmaray station for broader access, and plenty of good places to eat nearby. We will gladly stay here again when in Istanbul!

Breakfast was great

This hotel is my first choice every time I come to Istanbul. Upon checking in i was asked to pay a fee of 850 lira as a new check in fee. I wasnt told upon making the reservation. It was quite a shock.

Great stay.

Great service and amenities

On a major street with heavy traffic and noise day and night, ask for rooms facing the sea. Rooms are max 17-18 m2 and cramped. Though expensive, breakfast is poor with limited choice, breakfast personnel, tables and decor, cutlery and crockery more like in a company cafeteria rather than a 5 star hotel. There is a place near the hotel that serves authentic Turkish b-fast. Go there. Cleaning personnel roaming corridors is not Turkish and by an outside contractor (uniforms showed contractor's logo). Price to quality not worth the money. Bitter experience on last day: after we checked out and left, we got charged with 58 USD worth of minibar items that we did NOT take. We called reception to understand why this charge, after they had already checked room and told us all was in order. Person at reception spoke broken English, could not explain much. Apparently no one else at reception spoke English either. We asked for an email that explained this charge. Never received it. In fact, we had to write to the hotel to get our bill (in which they had added the 58 USD minibar charges). Our mistake: We did not ask for a printed copy of the bill at check out (we expected it by email). Recommendation: Always check and close your bill at check out and ask for a final print out.

It was a beautiful hotel and everyone there was so pleasant and helpful. I loved that it was a little away from all the landmarks. It was a quiet neighborhood with lots of very nice restaurants and great for walking around. We felt very safe and loved every minute of our stay.

The room was very nice and clean as well as the lobby. Although the price was too high for what you get. Not much to do around the hotel within walking distance. There was a marina, a park and few restaurants. For anything more you needed to get an Uber.

Great hotel

I stay at this location ever time I'm in Istanbul. Totally recommend it. Very professional friendly staff. I forgot some things in the fridge last time I was there, and later on they could not be found, but that is probably on me as in most hotels housekeeping is supposed to throw away what they find in the fridges as most often they are perishable.

Friendly staff. Great location. My favorite hotel in Istanbul.

This hotel is great hotel, we are a family of 4 with two young kids. From start to finish the staff cannot do enough for you to mention a few members of staff the concierge yigit can tell you anything about the city and the best places to go. Along with anything beauty related kunsal is amazing she goes above and beyond. On arrival emir is such a friendly face and happy to help with anything. The hotel room service is amazing also the staff there are always happy to switch up things in order to make it better for kids. The roof top views are spectacular, food is nice it’s a little more difficult up there with kids it’s not so flexible however perfect if only for adults. Overall this hotel is fantastic and the staff really make the difference, so thank you.

Everything was ok except music at night

Always a good easy stay. Valet was a bit rude this time and our room was not as clean. Since I like this hotel very much, I want to point out this was only one time thing out of many stays.

Construction was allowed immediately above our room

The anticipation for a luxurious stay at this five-star hotel quickly turned to disappointment and even peril. Despite boasting impressive facilities including indoor and outdoor pools, our experience was marred by several distressing incidents. Firstly, we were rudely asked to leave the indoor pool due to a swimming class for non-guests. Then, a water outage left me stranded in the shower for hours, resorting to rinsing with bottled water. The climax came when a fire broke out above our room, triggering a chaotic evacuation with inadequate alarms. Despite being closest to the danger, we were last to receive the warning. Upon returning to our smoke-filled room, the staff's response was lackluster, offering no alternative accommodation or assistance. Forced to endure the discomfort of a smoky, hot room with no AC, we were further dismayed by the hotel's refusal to provide complimentary drinks or any meaningful support. Even the breakfast, for which we paid a hefty fee, was marred by rotten eggs. The staff's insincere inquiry about our well-being during breakfast only added insult to injury. For a purportedly luxurious establishment commanding premium rates, the lack of basic amenities, safety measures, and customer care is utterly unacceptable.

Great hotel, very clean and classy, walking distance to Bagdat street. Restaurant on roof top was nice and the seafood was delicious. Excellent service except they never offered any Expedia VIP access nor service.

Safety

Had hopes for a better quality hotel. But I have to say that this hotel did not meet the expectations. For example, even though I got upgraded, the rooms carpet contained, some hair. sand and some other dirt. Rooms were not quiet and you were able to hear very clearly when the neighbour door was closed. When flushing the toilet, The button got jammed. And You had to repress several times to make the water running stop. The breakfast was kind of a joke. At 10:30 in the morning when they were closing in the breakfast, it was like a rush hour for the employees to clean up everything. It was more like a mayhem. In the gym, there were these so-called personal trainers with the clients running back-and-forth housekeeping cleaning women running back-and-forth. very restless atmosphere. as a small hint to the rooftop terrace bar, Please educate your employees what service is all about.

Nice quiet area, close to water

Very clean

Swimming pool was closed for maintenance, but it wasn't not mentioned on the website.

Very clean, comfortable and quiet room. Nice big comfortable bed. Convenient free self-parking in underground garage. Very professional and helpful staff. Good location - near parks, sea, shopping, restaurants. Great sea views from the hotel restaurants.

Rooftop restaurant and staff

if you want drilling noises between 2 pm - 8 pm while you're only trying to get some sleep after a loooong flight, and then almost 50 euro for inedible room service, then by all means go waste your money at this property.