Very helpful staff. Great location. Our hotel room had a balcony and it had a nice view of the area along with some seating and decor. Would recommend.

Room was clean and spacious for old town!

The best part of the hotel is the location, closing many hot spots. And the staffs from the front desk were very nice. They were very helpful on introducing us with the food and the areas.

Great hotel in the Old Quarter, with service and amenities designed with foreign visitors in mind. All staff speak excellent English. Room was comfortable, breakfast had good variety, all staff were very service-oriented. I would not hesitate to stay again.

Good hotel with extremely friendly staff! The hotel is in a great location (walking distance to everything). The hotel is slightly outdated and our room would need to be refurbished within short. Overall we are very happy with our stay, and I recommend this hotel to anyone visiting Hanoi!

Very friendly and helpful staff. A lovely place to stay, very convenient for shopping and eating around there. Great time !

Exceptional staff. Very nice hotel

I had 2 stays in Hanoi. The service I received on the first stay meant i canceled my sevond hotel so as to stay back here. Its a lovel boutique type hotel. The small rolms dont have outside wi dows, so worth the extra money for the larger rooms. Its a clean, quiet friendly hotel with staff that go the extra mile to be helpful at all times and mske your stay a pleasure. It was my birthday whikst there. Someone must have seen thus frommy passport copybecause on the day tgey bought to my room a cake. Will definately stay there again.

Nice place great location next to the lake and lots of food nearby.

Staff was so friendly and helpful. The rooms are so nice. Comfiest bed, clean, well-stocked, beautiful bathrooms. Nice location. Close to Hoan Kiem, shopping, and lots of food. I would stay here again for sure.

Staff was so friendly and helpful. The rooms are so nice. Comfiest bed, clean, well-stocked, beautiful bathrooms. Nice location. Close to Hoan Kiem, shopping, and lots of food. I would stay here again for sure.

I arrived to Hanoi around 12am and I had booked the hotel only the night before. I received a very prompt message back about getting a driver which was around $20 usd. The front desk staff were very helpful and friendly. They even remembered my name and greeted me each time with it. The room was very nice. The bathroom was modern and they provided me with fruit and water for free in the room. I do have to say the walls are very thin and you can here everything going on within the hotel but I was still able to get a good nights rest in the very comfy beds. Also the location is great. Anything you would like to see or do is all within walking distance or a short grab ride away.

There is a lot of details and tech in the room I stayed like auto off lights and the water pressure for the rain shower was superb! Would recommend anyone to stay for some comfy night.

Great located in central Hanoi. Very friendly and service minded staff. Comfortable beds and great breakfast.

Incredibly friendly staff, nice location, great stay overall.

We stayed 4 nights. Staff was very friendly and always willing to help. The wi-fi connection was a bit unstable and gets dropped quite often during our stay there that I had to not only manually reconnect but also restart my i-phone all together. The breakfast was absolutely excellent! a good mix of Vietnamese (pho, salad, stir fried rice/veggies etc.) and Western (eggs, toast, etc). Excellent location in the heart of old quarter, too. I will definitely be back!

Good and friendly

We had a magnificent stay! It was the end of our 3 week trip to North Vietnam and we just wanted to chill out at an up-market hotel close to the action. We have stayed in Hanoi on several different occasions, each time staying at a different location in the Old Quarter. This was one of the best. The room was great - with a balcony - and the location was excellent. The breakfast was up there with the best. The rooftop bar was the highlight of the trip - Helen and Eric were the perfect hosts - so engaging and genuinely interested in the guests. We have been to Vietnam both in 2018 and 2019 and would have to say that Helen and Eric are the best - very entertaining. We really want to thank them both and the rest of the staff, including the restaurant staff, who were amazing, for a great stay. 100% recommend.

Was really amaze by the hospitality industry in Hanoi. Particularly impressed with the hotel services and cleanliness. We checked-in with family room for a night. Despite only one night after our trip from Sapa, I must said we love this premises so much with good location near to the lake plus many shops and things to see. Breakfast is sufficient and we can order different variety of eggs from Chef. Overall good service and satisfying with range of foods served. Thank you Hotel Media and hope to see you again.

Was really amaze by the hospitality industry in Hanoi. Particularly impressed with the hotel services and cleanliness. We checked-in with family room for a night. Despite only one night after our trip from Sapa, I must said we love this premises so much with good location near to the lake plus many shops and things to see. Breakfast is sufficient and we can order different variety of eggs from Chef. Overall good service and satisfying with range of foods served.Thank you Hotel Media and hope to see you again.

Very nice hotel, lovely and friendly staff, great location. The hotel is well placed in Old Quarter with all tourist attractions within walking distance. It is also very close to Hon Kiem lake and the Night Market (Fri-Sunday every week). There are loads of options for street food bars etc. Very close by. The hotel is clean snd well maintained. My room *junior) was small - but exactly as described on Expedia and the hotel website. TV - couple of English language news channels (CNA and DW news) plus Fox movies, Fox Life and Box movies. Hotel is clean, up-to-date and there is a Spa onsite. Staff are amazingly friendly and helpful. Whether it's Jenna and her day reception team (Helen, Min and Sophie) or the lovely and always helpful LaLa on the night reception. They all care about trying to make your stsy in Hanoi amazing. The team in the restaurant and bar are just as keen to help where they can. The hotel can also arrange car for the airport (pick up or drop off) and trips to the likes of Halong Bay (definitely wirth the dsy trip and cruise). Overall, a lovely place to stay and somewhere i'll visut again if back in Hanoi (this was my second stay here).

Very nice hotel, lovely and friendly staff, great location.The hotel is well placed in Old Quarter with all tourist attractions within walking distance. It is also very close to Hon Kiem lake and the Night Market (Fri-Sunday every week). There are loads of options for street food bars etc. Very close by.The hotel is clean snd well maintained. My room *junior) was small - but exactly as described on Expedia and the hotel website. TV - couple of English language news channels (CNA and DW news) plus Fox movies, Fox Life and Box movies.Hotel is clean, up-to-date and there is a Spa onsite.Staff are amazingly friendly and helpful. Whether its Jenna and her day reception team (Helen, Min and Sophie) or the lovely and always helpful LaLa on the night reception. They all care about trying to make your stsy in Hanoi amazing. The team in the restaurant and bar are just as keen to help where they can.The hotel can also arrange car for the airport (pick up or drop off) and trips to the likes of Halong Bay (definitely wirth the dsy trip and cruise).Overall, a lovely place to stay and somewhere ill visut again if back in Hanoi (this was my second stay here).

Location of this place is not the best. The road to get to the hotel from main road is atrocious. I booked a cabana which is shirt of their presidential suite. Really is just a big room with a bed. Should book regular room. The wifi is a problem. It keeps going in and out. So far the electricity has been gone out 3 times. Not sure if this happens in all Cambodia bit feel I have to mention it. The pool is actually pretty cool the food in the restaurant is ok but prices are in US and is not cheap at all. Downtown is 3 min from here according to the front desk. Seems farther to me. The welcome was very nice and warm. They were waiting for me at the airport in a Tuk Tuk. overall would probably pick another hotel if a ever come back here. The allure of a cabana style room got me. Now I'm stuck in this place.

Location of this place is not the best. The road to get to the hotel from main road is atrocious. I booked a cabana which is shirt of their presidential suite. Really is just a big room with a bed. Should book regular room. The wifi is a problem. It keeps going in and out. So far the electricity has been gone out 3 times. Not sure if this happens in all Cambodia bit feel I have to mention it. The pool is actually pretty cool the food in the restaurant is ok but prices are in US and is not cheap at all. Downtown is 3 min from here according to the front desk. Seems farther to me. The welcome was very nice and warm. They were waiting for me at the airport in a Tuk Tuk. overall would probably pick another hotel if a ever come back here. The allure of a cabana style room got me. Now Im stuck in this place.

Incredibly friendly staff at this lovely hotel in Old Quarter. The location is excellent with all major attractions within walking distance. Additionally, the hitel is ckose to numerous cars and eateries. Some if the side streets are filled with street food bars. Excellent location also fir the Night Market (Fri-Sun nights). My room was smallish - but exactly as advertised. The bathroom was a decent size with walk in shower. Restaurant is a bit basic for breakfast - fruit, cereal and Vietnamese choices. Evening meal choices include some basic western choices. Personally i would choose the street food options - amazing quality and options. TV includes some English language movie and news options. Hotel also offers trips etc. Really can't praise the staff enough. In particular Helen and Sophie on recception. They clearly care about making sure their customers have a wonderful trip.

Incredibly friendly staff at this lovely hotel in Old Quarter. The location is excellent with all major attractions within walking distance. Additionally, the hitel is ckose to numerous cars and eateries. Some if the side streets are filled with street food bars. Excellent location also fir the Night Market (Fri-Sun nights).My room was smallish - but exactly as advertised. The bathroom was a decent size with walk in shower. Restaurant is a bit basic for breakfast - fruit, cereal and Vietnamese choices. Evening meal choices include some basic western choices. Personally i would choose the street food options - amazing quality and options.TV includes some English language movie and news options. Hotel also offers trips etc. Really cant praise the staff enough. In particular Helen and Sophie on recception. They clearly care about making sure their customers have a wonderful trip.

EVERYTHING is great here: Check in takes an extra minute but be patient, they are "preparing the most excellent room experience for you" and it is well worth it. Breakfast includes an order from the menu and excellent buffet. Beds are a little on the hard side but clean and comfy. Staff is excellent speaks english and will bend over backwards for anything you need. Location is great and not too far from public bus stop from airport. PERFECT for our travel needs.

EVERYTHING is great here:Check in takes an extra minute but be patient, they are preparing the most excellent room experience for you and it is well worth it. Breakfast includes an order from the menu and excellent buffet. Beds are a little on the hard side but clean and comfy. Staff is excellent speaks english and will bend over backwards for anything you need. Location is great and not too far from public bus stop from airport. PERFECT for our travel needs.

We stayed for 2 nights in a standard room and were extremely happy with our stay. The thing that made is so great were the staff who who extremely friendly and kind. From our warm welcome, to helping us with whatever we needed, they really made our stay memorable. The room we had was quite small for the two of with with a lot of luggage however we did opt for the standard room and others are bigger. It was sparking clean and one of the most comfortable beds we have ever slept in. Highly recommend if you want to stay in the old town!

It’s very convinent located, in the heart of the old quarter.

Staff friendly and very helpful, great location all your needs shopping, restaurants and sights at your door step

Breakfast excellent. We finally got a room with balcony but had to pay around $50extra for it.