Hotel was great. Only issue is the inability of the hotel to park a rental at a reasonable rate. $59 a day is absurd.

Yanti on the check in counter was amazing, the whole experience was very pleasant

This is really nice and conveniently located hotel in the CBD. Breakfast was great (Although I wish is started a little earlier) and the staff is very friendly. Loved our stay!

This was our favorite place to stay on our 2 week trip to Australia and NZ. The front desk staff was very helpful and friendly and gave us great recommendations on where to eat. The room and shower waa great and so was the view. Would definitely recommend to others.

Great location 5 minute walk from Sky City and is 1 block from Queen Street. 5 minute walk to the waterfront. Staff was very nice and prepared. Breakfast very good. This hotel was one of the best parts of our trip. We enjoyed staying here a lot.

Value was good, with breakfast included. Great for short stays. Only thing I didn’t like was that the gym was small with minimal facilities for a hotel of this kind. Everything else was great. Would stay again.

Had a lovely stay here will definitely recommend & come back

We liked the staff at reception and breakfast staff also good breakfast. The room cleaners did not service the room properly very disappointed.

We loved our stay at Holiday Inn. It's a new hotel so everything is bright, clean and modern. The room had an amazing Sky Tower view, comfortable beds and while it's a small room, the use of space was cleverly done. Every staff member we met was friendly and welcoming. The buffet breakfast included with our room rate had so many delicious options. Short walk to Commercial Bay for shopping and dining. Highly recommend this hotel!

Excellent breakfast!

Staff were very friendly. Hotel room was lovely and clean. Breakfast was great. Would stay again

Breakfast

Great hotel, lovely setting and breakfast. Perfect for a city stopover

Parking was so awful that we had to use the federeal street Parkable lot and drag luggage for like 10 minutes back n forth Housekeeping did not clean our room properly and left a lot of crumbs and oil on the table a few times, they only half cleaned the room the rest of the experience was great though, really loved the shower experience and the given soaps and lotion were very good the food options around were great, the harbor view rooms are great even if we were given the one with construction in the way but we did ask for this on purpose because our flight was so early i think there needs to be complimentary early checkin if a 13hr flight comes from abroad and arrives at 6am like ours did because to be told checkin was 3pm was very sad. we managed to squeeze into an available room nobody wanted because of the view, around like noon so we got lucky….

Excellent stay. Property close to shopping, attractions, and restaurants.

The property is situated within walkable restaurants, shopping, and attractions. The property staff were very responsive.

Nice hotel to enjoy the downtown.

New, clean, nice place

absolutely wonderful experience. The staff were friendly and attentive, the room was super clean. The location was perfect, with easy access to local attractions and dining options. I highly recommend this Holiday Express Inn Auckland to anyone looking for a fantastic stay. I can’t wait to return!

Sorry to leave a bad review, but my check in experience was the worse I ever experienced in any hotel , 3pm was my check in time , I arrived at reception at 3.30 and told please wait 5 minutes room is not ready , my family and I waited and after 15 minutes I joined the long queue line , reception staff could see me but didn’t bother to let me know but for me to be processed after everyone in front of me , when I got in front at 3.50 , they say the same thing, room will be ready in 5 minutes. We waited for another 10 minutes, then I see no line at counter so I went to ask again and they say oh yes room is ready now . Come on - at least communicate better with your customers, you could have informed me at 5 minute intervals that more delays were expected, offer a cup of tea or drink when guest are waiting because of delays . Delays happen due to housekeeping taking more time. Unfortunately that experience just over shadowed everything else .

We enjoyed thoroughly

The location was great but the rooms are very small and the shower wall is glass and see through. Not great for a family with teenagers. The parking was expensive. Although breakfast is included it is not great. Staff was helpful when we voiced our concerns and refunded our second night so we could switch hotels.

Very friendly, especially the manager. Thank's!

Excellent customer service and great room size. Enjoyed the free breakfast too. Would stay here again.

Amazing as always so clean and tidy

Nice

No problems everything was fine

It’s close to everywhere. Clean, quiet, comfortable and great staff.

I booked 4 nights. I extended another two days because I liked it. The whole of hotel was very clean, quiet. It also came with complementary breakfast to the stay. I definitely will comeback for the next visit.

Clean room and friendly accommodating staff, included breakfast was great and definitely a bonus

Loved this hotel and the breakfast is excellent!

Really enjoyed our stay. Modern clean rooms, great staff and wonderful buffet breakfast!