The layout of the apartment was good. Location excellent

Carpets needed a clean The jug was not working The lights in the kitchen did not work The lounge suite could do with a clean The mattress in the right bedroom is not comfortable, and uneven. Possible problem with springs The lock on the sliding door to the balcony in the living room is not working The washing machine is working but makes an unusual noise. May need servicing

The showers water drainage was very slow could only stay in for a couple of minutes for fear of flooding.. did fill the bath at one time. Took a day to drain.

The amount of facilities and equipment provided was overly helpful during our trip

We ran out of towels rather quickly

The location was perfect for downtown Auckland. The apartment was really nice and large and very clean, with comfy beds

Unfortunately at 12md I received an email from Zodiac Hosts to say our booking was canceled, 3 hours before check in. The reason they gave was the place wasn't ready and should not have been advertised. This was incredibly stressful, especially as everything else in central Auckland had no vacancies. Also we were told it could take up to 15 days to receive our nearly $1000 payment. In desperation I rang Zodiac back and said they had to find us somewhere. Sometime later they said we could go into the original apartment we booked. After waiting well past check in time to finally get a key we got in about 5.30pm. The apartment absolutely stinks of cigarettes which was very unpleasant. The shower was over the bath in the ensuite and the drain in the bath took at least 20 minutes to drain which was pretty gross and the next person had to wait before using the shower. This drain also smelt strongly making the ensuite smell foul. As above the location was great, apartment large and clean but I would not use Zodiac again or recommend this apartment due to smell.

Well-located in easy walking distance to Sky City and the central CBD. Very spacious apartment, with comfortable beds. 3 genuine queen sized bedrooms.

Key collection is off-site. Carpark is extremely tight - fortunately we had a small vehicle but would be impossible to park a larger car of SUV in our allocated site. Both showers had drainage issues. The most irritating thing about this booking was that it was managed by an external agency who added several extra administrative steps to the check in process, including requiring scans of all guests' IDs and credit card to be uploaded through web forms my browser was flagging as insecure. I did not complete the check out form as I got a further security warning on the site from my browser that the site could be attempting to steal my payment information. As a business guest, these additional time-wasting steps were pretty frustrating and it really undermines the convenience and confidence of booking through Booking.com to be redirected to another company site to re-upload info. I would not stay at this apartment again for this reason.

the place was amazing, and really loved it. we will be staying again!!

N/A

Very spacious and well-equipped apartment. The apartment was perfect.

Being issued with a key that didn't fit the lock. Fortunately we checked before we went out the first night otherwise we would not have had a bed for the night or access to our clothes, etc. Then not receiving a response from any of the three phone numbers we had - onsite manager, booking .com & local contact for 12 hours. I appreciate that this error is unlikely to happen again BUT it did happen to us and it was very inconvenient as we did not want to leave the apartment unlocked.