No elevator. We really needed one.

Staff was very helpful with everything

Parking situation is deplorable

Super friendly and helpful staff! Budget friendly place to stay that is comfortable and clean! We will definitely return!

My bed was dirty

Duty bed pillows duty sheets blankets hairs in the bed bedroom smell

The customer service is great they were very curious very hospital very professional even when I did a spill in the lobby rushing out to do something else she was very professional think you have a great employee and I give her on the scale from 1 to 10 I would give her a 30 good job thank you very much and I would definitely recommend this to anyone traveling to Santa Cruz California thank you very much

Breakfast was good, Room was clan. The air condition is not clear, better they upgrade.

The room was clean and comfortable. I liked the vinyl flooring instead of carpet. Great complimentary breakfast! Check in was a bit slow.

Great place

Very nice room, very polite and attentive greeter, convenient neighborhood

The person in front desk very rude. My room was completely open went I come to my room, I was so scare to enter the room with my son. I call front desk and he didn’t come to check the room. Never coming back!! I feel so unsafe

Key cards kept not working. Staff didn’t properly set up breakfast.

We arrived about an hour before check in time and our room was ready. A very friendly young man at the desk checked us in. Our room was clean, comfortable and quiet. Would definitely recommend.

Sandwiched between to other motels, bright parking light on all night towards our window, overpriced, orange juice machine "out of order" for breakfast all morning, wifi working on and off, definitely shouldn't be rated excellent.

Nothing outstanding except friendly staff. Hot breakfast available but no syrup on day 1 and on day 2 no waffles, on both days out of most food options

very good location

Our check in process was great! Staff was so kind, made my family and I feel like this was a good choice for us to stay, prices were so reasonable and clean and comfy rooms!!

The carpets were very stained, the bedding was stained and the chairs were stained and tattered. The breakfast area in the lobby was clean and nice and the staff was friendly.

This place is filthy from the rooms to the bed. Beware. I tried to get my money back because i didn't stay. Had to chase down the manager and im still waiting for my money back. Was told it could take up to 15 days.

Our stay was good, it's a small hotel so all the parking is on one side of the hotel. We had a room on the back side so we had to carry our luggage around the building. But this is Santa Cruz and most hotels are on smaller size lots. Overall we would stay here again.

The location was very convenient to get onto Routes 1 and 17 and the road to Felton, where we were attending a wedding. It was also easy to get down to the waterfront in Santa Cruz from there. The hotel has old-fashioned key cards that kept getting wiped out by our phones and/or credit cards. We had to have them re-activated more than once.

It’s a decent place to stay if you are in town for a short while. No frills, but everything was in working order. Staff was very nice, when I had problem with the keycards a couple of times.

Before you book this hotel, ask yourself what will you be doing in Santa Cruz. The room was very clean. The shower head was high enough for my 6'4" husband, and the water pressure was decent. The bed was a bit on the firm side, but not so hard that we were uncomfortable. The sink area was separate from the toilet and shower which is always nice However, there wasn't a towel rod by the sink, so the hand towel we were using had to be just laid on the counter. The floor of the bathtub wasn't slippery, but it also wasn't textured. There wasn't a grab bar in the tub/shower area, so I was very careful not to slip. The floor did get more slippery as soap and shampoo got on it. If you are planning a trip here to attend an event or explore the area, this is a great place to sleep, shower, and eat breakfast. If you're looking for a romantic getaway, though, this isn't the place at all. Some of the reviews mentioned problems with the parking lot being full, but we were there Wednesday-Saturday, and the hotel didn't appear to be full. Half of the rooms face the parking lot, and half of them face a strip of garden area and the back side of the next door hotel. There is no view of anything. Our room was closer to the street, and during the day the traffic noise was very loud At night it was quiet, but we weren't there in the middle of the summer It might be different then. The breakfasrt had the usual hot and cold choices. We would probably stay here again.

there was nothing in particular I did not like. I like the hot breakfast altho you could get a better quality bread. the rooms were quiet from the adjoining traffic which I very much appreciated. the rooms were very clean as were the parking lot and common areas. the two staff people were friendly and helpful. a pool would have been terrific. very convenient location.

This property was clean and had a good rate but the customer service was not good. No one was at the desk when we wanted to check out at 9:30am. We waited for 20 minutes. We left the keys with housekeeping who did not know where the front desk staff were. I called later in the day and no one answered the phone and there was no option to leave a message. The phone just disconnected after ringing several times.

The room itself was clean and worked, but there was constant noise from other people staying all night and would stand and chat loudly right outside our room at 2-3am. If staying, recommend going to the second floor.

The residents in the next room to me are vacuuming their room at 10:00PM, and management informed me that they do it all the time. There is absolutely NO management here, this place is horrible.

Worse best western ever ,please be away of this “hotel “ so we arrived on Friday around 3ish our room stinks like really bad so I asked to have room service next morning and they never showed up ,no one is in the front desk to respond anything ,so noisy and they rent rooms to homeless,breakfast was awful Honestly the worst experience I ve had have in the beautiful city of Santa Cruz

Room stinks 😷 Parkin is no t safe They open my car 🚗

Great customer service, hot breakfast and exercise room

No staff anywhere when i went to check in. Had to find another hotel to stay at because of this and they wouldn't refund my money because it "was past check-in"