Nothing

Very friendly employees and helpful all the time.

Too dark at night, Bright lighting

Everything was wonderful, from food to drinks to activities.it was a very wonderful experience.the only thing I would add is if they can get both Spanish and English staff.

I enjoyed my stay there. There’s event to do also. Snorkelling scuba diving Dune buggies All were fun to do and worth it.

When I went to eat at 1 of their dine in restaurants, the waiter who was serving me informed me everything was FREE. so when I went to go check out, they charged me $190. If there gonna charge, then it shouldn’t be All Inclusive‼️

Great!! Excellent hotel and great staff

We enjoyed our stay but were expecting more staff service and better air condition. Our room was extremely hot.

Amazing place to stay

Had a great time enjoy the view

The worst resort i have ever been to in DR.

The resort more than met our expectations. We don't do these trips very often, but our experience was that the resort was clean, the food was consistently good including the specialty spots, the pool was fun but a little warm in August, and the beach was perfect, with space to throw a ball or just bob around in the churning but pleasant surf. Get up early if you want a spot! English is spoken but Spanish is an asset. Booked parasailing with the pirates on the beach and a tour with the resort. Always book through the resort! Rooms were warm but a relief to the heavy dead heat of summer. Winter I was told is more bearable but also busier. Recommended, but veterans of all-inclusive may be looking for something more.

Argenis Romero is the sample of a butler service who gives exceptional customer service! I am satisfied with the quality of the food, very fresh and delicious!

Perfect

Very bed room

Overall great experience. Bodegón was the best food option. Everyone was friendly and answered all my questions.

Good

Is ok

The resort is labeled as family friendly. However, it was very inappropriate for kids. The type of music played made you feel like you were in a cheap low class club. The resort is designed as a long strip of buildings, and because we were in a privilege club, we were in one of the last buildings close to the beach, away from the main lobby and the buffet area. So we were promised a cart every 15 minutes to our area, in case if we needed to go to the different parts of the resort. Honestly, there were times when we waited over a half hour by the pool to get a ride to the room. Carts with empty seats would drive by, but the drivers would not stop. We were there for a vacation. We love walking and work out daily, but walking for a half hour in a heat stroke of 90 degrees to eat lunch or to go get a drink is not acceptable. Honestly, the resort is great, the amenities are nice and it’s beautiful. The food was decent. It is unfortunate that the laziness of the staff, and the inconsideration of the assistants at the reception is unacceptable. Overall,I would give it a 3/5 because of poor customer service.

Excellent

I had the BEST EXPERIENCE EVER!! I was there from Aug 23rd to Aug 28th 2024 with my 16 year old daughter and we had such an amazing time to the point that neither one of us wanted to leave! The areas are beautiful, safe, clean, & lots of activities for every age range! I had the opportunity to meet some of their beautiful staff (Franneli, Miguel, Brylin, Keidy, Arielis, Guillermo, Jairo) these are the AMAZING hard working young men that made us feel happy while you ate, their energy and charisma is contagious so say hello to them:) Alba the beautiful and happy host from the dining area, Shaggy the tall & happy dancer he can teach you a move or two DONT be shy & dance with him! Stop by the bar & say hello Alexander (Sexy Black) he is such a happy & fun soul! When you go to the beach let Victor the photographer take some beautiful photos of yourself and loved ones, he is OUTSTANDING! When you get to your room check the card & see who’s the person that is going to be cleaning your room & be considered leave a little tip say hello, maybe you get lucky and meet the beautiful & kind Xiomara 💕 I know their names because I took the time to get to know them a little & I know that all of these people are hard workers! Greet the guys who make sure that the gardens are kept gorgeous and clean say hello or smile make their day. If you get a chance, stop by the table for excursions & book a trip with Jhon, express what you want & he’ll guide to an unforgettable ADVENTURE! Ezequiel 🙏

The quality of the food was terrible our entire stay. Most of the staff were rude especially when we went to 2 different restaurants and complained that our food was cold or uncooked. We also got sick our last day. Thank god that we are home. Definitely never going back and don’t recommend.

Our stay was fun but there were a few things that could have been better. The coffee maker in my room was not working and I called the front desk/ room service about the concern 3 times - I was still not provided with the coffee maker. Also, the bathroom door did not shut fully, we had to hold it against the frame while we used the toilet, which was uncomfortable. Route 66 restaurant provided us with skimpy meals, we had to order room service right after. Thank goodness for the all inclusive aspect. The buffet barely had selections every time, it is like they did one tray of a selection and that was it. The plus for this hotel is that they are good at entertaining their guests with shows and pool parties, and they do not skimp on alcoholic beverages. 3/5 stars, I’ve been to better resorts.

Everything was pretty good, except we got bit up pretty bad by something. The resort was kind of old, but decent. I liked that it wasn’t too big and we didn’t have to walk too far. The beach was awesome! Water was pretty clear. They do a good job of maintaining the property.

Upon arrival we moved rooms a couple of times given how dirty they were ( bugs in the bed/pillows, hair in shower and bath, dirty footprints in the shower, thermostats didn’t work). Staff was uncooperative and gaslit us every time we had a concern. Food was ok but my husband got food poisoning after eating at their Mexican restaurant and was out for about 2 days. Then to top it all off, we actually started getting bit at night and would wake up with bug bites all over our bodies. There were tiny black bugs in the mattress once we stripped everything and looked. The beach was beautiful though and some staff was very nice to us but for us to have paid for “privilege” services, I am beyond disappointed. This was not worth the thousands of dollars we paid.

I liked the pool and beach. The staff ruined it by trying to sell me a 25yr plan and pushed the limit when I repeatedly said after 2hrs with them it’s time for us to go to the beach They also had issue with light it the outdoor shower in the room not working and never fixed it. They said they would get rose petals and sign on the door for anniversary and did the petals on the last night, never got the sign on the door. I had the privilege package and only one bar had decent liquor on the entire resort Most of the food was not good except the steakhouse. Overall a lot of money to be let down for 20yr anniversary

It's a very beautiful resort. They can work on the ventalation, and insulation of the pool side rooms. It has a bad odor, and hold moisture regardless if the a.c is running or not. We met a lot of generous staff, and some were very rude. They acted as if they didn't care for black Americans. Also it would be a plus if more of the staff understood English, being that it's a Resort setting. Overall we had an expectional stay we really enjoyed the accommodations of all inclusive

We went a group of 5 celebrating 40th birthday of 3 of them. Room A/C didn’t work all 3 nights. Third bed was not made until second night we had to share beds. Had to call more than 3 times to get towels for all of us. Restaurants limited and they not open every day. No Activity in the pool area only at night. No welcome basked was ever provided and they kept asking us if we like it.

The service was amazing, the people were friendly, everything was clean, fast check-in and check-out

Hotel is like a condominium complex. Is not a Resort. I travel twice a year and this place is ok. Service is nit the best rooms need to be cleaned better. I will not return to this location again.

I paid for a pool view room but I was placed at the very beginning of it so the view was partial. I asked for a privilege upgrade because it was my birthday but Juan Carlos from the front desk denied it. I was willing to pay for privilege upgrade but they told me it cost an extra $75 daily, even though the Ocean Blue web site says $30 daily. House keeping was mediocre at best, I tipped my house keeper daily with a total of $55 for a weekly service and still failed to provide me with everything I needed. There was a daily breakdown & missing room items. My concierge arranged a birthday cake with a song and told me it was going to be free of charge. Well, at check out I still had to pay $60 for it, after I tipped him $30 for the help. It was mediocre service but the facilities and location were excellent. The beach is a dream. The poolside bbq only lasted for 1 hour when the program stated two or three hours. The night club should stay opened until 3:00 am instead of closing at 1:00 am. All facilities were clean and maintained. The beach is beautiful and food quality fantastic.

I booked the room around at 2 pm. When I arrived at the hotel around 5:30 pm, the room was not ready. The reception tried to sell an upgrade room which they can give immediately, but I refused. After 30 min of wait they gave me the room and it was not the room I booked. I complained about the room, they moved me the room they tried to sell. They assigned Premier Buttler who responded over an hour later. The room phone was not working and the premier service never worked even at the check out. This hotel does not respect the customer and below level 1 for overall.