The staff was incredibly rude. Room wasn't ready until after 5pm. Front desk kept saying come back in an hour and it turned out that housekeeping was lying about cleaning room so that i could check in. I arrived at 1pm they didn't even start cleaning until 4. At restaurant waiter would not serve us. I had to flag down another waiter and still didn't get food for over an hour and watched 8 ppl come in after us (30 mins ) and get food before us. We ordered the same thing! I wanted to leave and get a refund but rate was non refundable

Property is nice , however you cannot swim in the sea . Lots of rocks and seaweed. Check out horrible. One staff member working and checking in people before noon before checking people out first .

Excellent

Room issue with team mate not solved properly. Without room assignment until 11PM, and changed to already occupied room.

Swim up was nice to have. resort accommodated our 3 families so we had rooms next to each out. room service was super nice. swim up bar was fun, though sometimes we were ignored for the native speaking guests. they did not skimp on the alcohol in the drinks. Housekeeping inconsistent, some days they would come, other days they did not and we had to call for extra towels. Food was okay, but we were able to find things on each menu to eat. The point system to go "shop" for alcohol and other drinks to keep in the room fridge was limiting. the points did not get us very far. beach right by resort was rocky, but we walked a little further down to a public beach which was much better. Overall we enjoyed it. not sure we would come back though

Very good in all aspects…

It was a great hotel, food & service were great. They can do a little better on the entertainment part.

For such a large resort, the reception has few employees. The lines were very long and we had to wait for a long time to be attended

The staff is very friendly and helpful. The food was good and a lot of variety to choose from. The only two things that I can say negatively about this place is that limited supply of beach towels and not enough activities for teens. They pool activities that they did have was usually at the adult section and very rarely at the family section.

Beach was closed, unavailable during our whole stay. There was no towel available in any pool. We had to wait 3 hours to get a pool towel. Air conditioner in room was not working, the sent a technician and he was unable to fix it. They had to change us to another room after 3 hours of being there. We requested a champagne for the room and got wine instead without previous notification, and no cork screw to even open it. We also requested the round table on the Italian restaurant and got assigned to a different table. They failed to mention that we needed to pay extra. The only positive thing was the spa and the servers at the buffet restaurant. Lobby was closed at check out.

No real night life, food was ok, we’ve had better

Nothing unique no VIP offers and service is horrible if you are Hispanic specially Dominican

Good stay

Beautiful rooms and resort. Excellent food choices.

The property is nice and clean, however the beach at least at this time was terrible. There is no way to get into the water, was murky and full of algae. The resort is nice, was quiet, not full of tourists. The food was very diverse and tasty, so many options.

Terrible ecperience, so bad service, i arrived at 5 and had problems to join my room, at 11 they changed my room and gave me one that was occupied by other guess, very unsafe experience. Finally 7 hours later of my arrival i could get a new room.

Poor activities and drinks

Beautiful place in the real paradise

The variety of food was bad

Beach is terrible, at least very least resort should clean

Best hotel I’ve stayed at DR. The food and the service were amazing.

Was a new hotel but was already old and ran down. Rooms smelled wet and moldy and bathroom sinks were rusted and dirty

Although the most problematic issue was resolved prior to checking out, we were deceived at check-in. We were told our swim-up room would be facing a parking lot but they were having a sale. For an additional $75 a night, we could be moved to the same room type in the adults only section. Fine. We were there to celebrate my birthday so we upgraded. The 2nd to last day, we decided to take a look at where we would have been originally located. Come to find out, that whole building was closed for renovations. So what would they have done if we didn't say yes or couldn't afford the upgrade? This was the straw that broke the camel's back. After speaking with management we received a refund for the upgraded room. Now the other issues: All of the restaurants are not opened every night (this includes the main buffet). I straight out said we did not want to hear or be approached about any "club presentation". Of course, it still happened. We told them we were there for a celebration. My husband emailed them a week prior as well. Others received birthday signs on their doors, small cakes and a small bottle of champagne. I received a small cake, a day late, and only after my husband complained. We have been to another resort 3 times. Our fridge was always restocked with whatever we asked for. Not here. You get points. If you want more soda, better walk over to Joe Merchants. I gave the hotel a very generous 3 stars ONLY because Manny at the SOS bar was so awesome. Thanks, Manny!

N/A

I like staff , property area , dining options but did not like people eating on pool , I saw food flowing inside pool , two housekeepers entered without snocking

Beautiful! Food & all restaurants are outstanding!

The best beach resort I had ever stood!!

The food was mediocre at best. The bars were not consistent in what was stocked, nor was appropriately stocked. Often ran out of beach towels.

Mr Wilkins (front desk) was excellent. Emanual and Micheal, also great bardtenders. I thought that there were no/limited activities (no kayaks, snorkling, etc on premmises)

nice

Beautiful and the staff was great!

Great location and property. Friendly staff who made memorable our anniversary trip.