Overall a very nice hotel! But at the highest level it lacks certain finer things. One weird thing is its location of its two elevators. Given the expanse / layout of the structure there should have elevators on both ends. It is almost a long rectangular building. So if your room happens to be on the far end it can be a walk particularly for elderly or someone with a disability! That’s one downside of this otherwise beautiful property

Hotel is a bit old now, staff are great and that’s what makes me come back, only one memeber of staff was a bit abrasive but everyone else was super kind and friendly. The breakfast was great and I even had dinner on site a couple times which was a great selection.

Hotel is a bit old now, staff are great and that’s what makes me come back, only one memeber of staff was a bit abrasive but everyone else was super kind and friendly. The breakfast was great and I even had dinner on site a couple times which was a great selection.

Great location, helpful staff overall. Check in formalities have scope for improvement

Great location, helpful staff overall. Check in formalities have scope for improvement

Beautiful hotel, great service.

Beautiful hotel, great service.

Nice property

Nice property

The check in was excellent, quick and easy. The breakfast was not equipped for vegans or dairy free options. Very little vegetarian options and only spicy hot food. Difficult to get soya milk when I asked the staff. Asked 4 different waiters and 3 never came back to me. One went out of his way to get me sorted with soya milk. The waiters should know where to locate this for coffee and it should be available near to the cereals. The music in the restaurant was too loud and tedious, not relaxing. Property location is excellent but a safe path to be able to walk to the airport should be installed so you can walk to airport to be able to get exercise prior to boarding long haul flights. Hotel in general is excellent but needs a total overhaul of its breakfast buffet to accommodate food allergies.

The check in was excellent, quick and easy. The breakfast was not equipped for vegans or dairy free options. Very little vegetarian options and only spicy hot food. Difficult to get soya milk when I asked the staff. Asked 4 different waiters and 3 never came back to me. One went out of his way to get me sorted with soya milk. The waiters should know where to locate this for coffee and it should be available near to the cereals. The music in the restaurant was too loud and tedious, not relaxing. Property location is excellent but a safe path to be able to walk to the airport should be installed so you can walk to airport to be able to get exercise prior to boarding long haul flights. Hotel in general is excellent but needs a total overhaul of its breakfast buffet to accommodate food allergies.

At this price, the room has hardly any amenities, the shower room gets clogged, and to access the in-room dining menu, one has to call reception to learn that we need to go to a specific channel on TV (not default), then scan QR code to access it, how convenient is that for a guest? I have stayed on this property at least 4 times in the last 7 years, and the level of service (be it as breakfast or someone handling your luaggage) is going down

At this price, the room has hardly any amenities, the shower room gets clogged, and to access the in-room dining menu, one has to call reception to learn that we need to go to a specific channel on TV (not default), then scan QR code to access it, how convenient is that for a guest? I have stayed on this property at least 4 times in the last 7 years, and the level of service (be it as breakfast or someone handling your luaggage) is going down

A flying 3 night visit here for a birthday, resulted in a stay at the conveniently located LiLat Hotel, right near to the airport. An early arriving flight was met by a pre-arranged LiLat car, on time and efficient when we were delayed through the long immigration queues. Into reception with an early check in request, but a wait was necessary. The hotel was fully booked overnight with conferences and weddings, a common but understandable theme here. They informed us we could wait by having breakfast, moving the last days breakfast to now, useful and helpful but when we arrived at the restaurant, confusion occurred which made things awkward. Breakfast was nice and plentiful however with friendly staff. Check in was allowed around 11am, and up to our club room on the 6th floor. Spacious. Spotlessly clean. Free water and a basic pay minibar. Bed was comfy. The club lounge was not serving drinks, so evening drinks and tasty snacks were provided between 6.30pm and 8pm in the main hotel bar. Fantastic service here, and lots of choice. Best lounge bar benefits we have experienced. The Indian restaurant is high end, amazing food and service and not too expensive. Well worth a visit. The handy pool area just off the main 24/7 restaurant is appealing, free sun beds and towels. A bit chaotic on our visit with wedding guests. This hotel is secure, clean, friendly and popular with commercial events. We would visit again but only for a short stay. BeLu 28-31JAN24.

A flying 3 night visit here for a birthday, resulted in a stay at the conveniently located LiLat Hotel, right near to the airport. An early arriving flight was met by a pre-arranged LiLat car, on time and efficient when we were delayed through the long immigration queues. Into reception with an early check in request, but a wait was necessary. The hotel was fully booked overnight with conferences and weddings, a common but understandable theme here. They informed us we could wait by having breakfast, moving the last days breakfast to now, useful and helpful but when we arrived at the restaurant, confusion occurred which made things awkward. Breakfast was nice and plentiful however with friendly staff. Check in was allowed around 11am, and up to our club room on the 6th floor. Spacious. Spotlessly clean. Free water and a basic pay minibar. Bed was comfy. The club lounge was not serving drinks, so evening drinks and tasty snacks were provided between 6.30pm and 8pm in the main hotel bar. Fantastic service here, and lots of choice. Best lounge bar benefits we have experienced. The Indian restaurant is high end, amazing food and service and not too expensive. Well worth a visit. The handy pool area just off the main 24/7 restaurant is appealing, free sun beds and towels. A bit chaotic on our visit with wedding guests. This hotel is secure, clean, friendly and popular with commercial events. We would visit again but only for a short stay. BeLu 28-31JAN24.

We had a very late flight so got to the hotel at around 2am. There was no queue so we thought it would be a quick check-in process, but it took a long time only to find out that we had been allocated the farthest room despite 2 of our group being over 70. The room was not correctly set-up so we had to wait until this was done which took another 30 minutes. We slept closer to 3:30/4am which led to a missed breakfast the next morning. The staff did accommodate us with some toast and basic breakfast, but this could have been avoided if the correct room was allocated the night before. The shower drain was also not functioning properly so we ended up having a pool of water to deal with after every shower. The staff took care of this once we reported it but this should not happen if regular maintenance is being done. Overall, our expectation was much higher for a 5 star hotel.

We had a very late flight so got to the hotel at around 2am. There was no queue so we thought it would be a quick check-in process, but it took a long time only to find out that we had been allocated the farthest room despite 2 of our group being over 70. The room was not correctly set-up so we had to wait until this was done which took another 30 minutes. We slept closer to 3:30/4am which led to a missed breakfast the next morning. The staff did accommodate us with some toast and basic breakfast, but this could have been avoided if the correct room was allocated the night before. The shower drain was also not functioning properly so we ended up having a pool of water to deal with after every shower. The staff took care of this once we reported it but this should not happen if regular maintenance is being done. Overall, our expectation was much higher for a 5 star hotel.

Very convenient for the international airport (T2). Room was very comfortable and the staff very helpful.

Very convenient for the international airport (T2). Room was very comfortable and the staff very helpful.

The air conditioning unit was not working properly at all

The air conditioning unit was not working properly at all

Unfortunately.. this hotel has gone down massively. The staff don’t seem to be bother, with a lack lustre attitude. Very relaxed, without not being bother that customers have paid good money to stay at the hotel. We checked in, told the lounge access is between 6pm-8pm on the 6th. We arrived at 6pm, with a staff member half asleep on the desk, we were told that lounge had been moved to the bar. We queried this at reception who had no idea on this. Finally after a few phone calls later. It was agreed that it was at the bar. When arriving at the bar, they only had limited food & drink. Each drink order took, 20mins to be served. Not sure if this was a tactic? Breakfast was just as bad, service slow & very relaxed attitude. I’ve never been to a hotel, where fried eggs are not available. It’s a real shame, beautiful hotel, good location. Poor staff & management. Everything slow, too much trouble

Unfortunately.. this hotel has gone down massively. The staff don’t seem to be bother, with a lack lustre attitude. Very relaxed, without not being bother that customers have paid good money to stay at the hotel. We checked in, told the lounge access is between 6pm-8pm on the 6th. We arrived at 6pm, with a staff member half asleep on the desk, we were told that lounge had been moved to the bar. We queried this at reception who had no idea on this. Finally after a few phone calls later. It was agreed that it was at the bar. When arriving at the bar, they only had limited food & drink. Each drink order took, 20mins to be served. Not sure if this was a tactic? Breakfast was just as bad, service slow & very relaxed attitude. I’ve never been to a hotel, where fried eggs are not available. It’s a real shame, beautiful hotel, good location. Poor staff & management. Everything slow, too much trouble

Good hotel but needs makeup

Good hotel but needs makeup

Bathroom had no hot water, so had a cold shower. Then when I came out the whole floor was flooded with water, which I didn’t see at first so slipped and fell hitting my head and elbow. Told the duty manager who moved me to another room on the same floor (4th floor) and tested the shower, which also leaked water. I was then left in the room for at least 1hr before getting fed up and going down to the lobby with all my luggage. Was left there for another 30mins before being moved to a residency apartment, which is not what I booked!

Bathroom had no hot water, so had a cold shower. Then when I came out the whole floor was flooded with water, which I didn’t see at first so slipped and fell hitting my head and elbow. Told the duty manager who moved me to another room on the same floor (4th floor) and tested the shower, which also leaked water. I was then left in the room for at least 1hr before getting fed up and going down to the lobby with all my luggage. Was left there for another 30mins before being moved to a residency apartment, which is not what I booked!

Really great hotel, great staff who were brilliant and perfect location for airport. Great food and bar as well with live music on the night I was there

Really great hotel, great staff who were brilliant and perfect location for airport. Great food and bar as well with live music on the night I was there

Room was booked for three, only one towels , soap, tea and bottle, i had to call amy times to make for three. Why 299Rs Was asked ro pay at counter ?

Room was booked for three, only one towels , soap, tea and bottle, i had to call amy times to make for three. Why 299Rs Was asked ro pay at counter ?

The place needs updating, the bed was squicky and noizy. The foor warn and room dated. Bathroom shelves dirty. Its close to the airport