Stay away, I had such high hopes for this stay, after watching the lovely you tube video and hearing of the great food. This all must have been when they opened. From the second I stepped foot in the lobby it was bad. Nothing good to say everything was just horrible, food, wait times to eat just bad bad bad. I would not stay here if it was free.

Stay away, I had such high hopes for this stay, after watching the lovely you tube video and hearing of the great food. This all must have been when they opened. From the second I stepped foot in the lobby it was bad. Nothing good to say everything was just horrible, food, wait times to eat just bad bad bad. I would not stay here if it was free.

Very overvalued for a very low quality experience.

Very overvalued for a very low quality experience.

Service was the worst. They never had any of the drinks from their own menu at the swim up bar. They didn't clean our room for 4 days. Was just not what I was expecting but I should have known. When I booked, the reviews seemed great. When I went back to just do the quick pre trip glance to remind us of activities, etc. I was reading the reviews and it seemed that maybe management or something has changed because all of the reviews have been downhill. I'm not a complainer, nor do I leave reviews, this might be the 5th in my entire existence on this planet. With that said, the most important thing, the kids had fun. But they likely could have had fun at a motel 6 with a pool.

WARNING**** This "Resort" is a SCAM. Since the minute you walk in the door to the minute you leave, from poor staff, horrible food (nasty) some of them even unsafe to consume. the rooms are a joke, the fridge does not keep your beverages cool, the room service never comes after placing the order, the showers are FULL OF MOLD, you ask for a better service or changes they practically laugh in your face since they know if you are from another country there's nothing you can't do other than wait to check out. I spent a fortune bringing my whole family here and it was the biggest mistake I have ever done. DO NOT WASTE YOUR TIME AND MONEY

Good hotel

The overall grounds were pretty and in good conditions. But: Food: average to bad in all the options they have, specially in the waterpark food was horrible. Room: I booked a more expensive swim up flat suite and it was very deteriorated, expected to be cleaner and the bathtub and shower had mold. Transportation: not that available, specially at night when kids are tired and do not want to walk. Overall I would not recommend and even more considering the price.

Everything was good. The food can be better.

Service was poor due to understaffing. Dining options were very limited and if you did not arrive by 6 PM you were out of luck and had to go to the buffet. The food at the buffet was horrible and very limited. Air conditioners didn’t work in several of the dining areas. When the issues were brought up to staff, they got defensive and minimize the issues and never addressed them. Hotel is not worth the price.

We had a wonderful Time can’t wait to come back

Staff were great and food was average. The most fun for the kids

I love the fact that staff was amazing especially Orlando he’s located by the beach Area, took good care of me and my family amazing service… will definitely visit again with the family just for simple if facts that Oralando made our stay amazing… what I didn’t like is the wait at the Resturants, not a good experience…

Great staff great food

Really expensive for the service/amenities that they provide! will never go back to that Hotel!!

I stayed at Punta Cana Nickelodeon hotel from August 17th-24th and I had no running water 3 different times during my stay. The front desk would not answer my phone calls, a so I had to use my cell phone to call Karisma and have them call the front desk to help me! I was charged $43 on my phone due to this. My room was not cleaned for days, until I called and asked. MY mini bar was never restocked until again I asked. I ordered room service so I can put my son to sleep for nap time. Room service took over 2 hours to come, my son never went to sleep because he was hungry. I ordered again another day, because again NAP time! This is a family resort they must understand children take naps. The food this time took 1.5 hours. There was no one to help, we were assigned a concierge whose only concern was us doing some presentation. He never asked, he just said to me one day "so tomorrow you are doing the presentation right"? and I said I don't know what you are talking about. Then he proceeded to say oh come on, can't you help me out. Like I'm sorry I have a 3-year-old, and I didn't come on vacation to "help you out". After that he didn't provide any help for the rest of our stay. I asked about my resort credit 2x on check-in, and they said it was just a percentage off random thing. When I checked out, they said oh didn't anyone give you the list. Here is it! Insane! So, I missed out on a resort credit I was able to use.

I found one of the bartenders by the waterpark to be quite hostile and rude. I actually formed the impression he is racist as I saw his interaction on both occasions he served me with other persons - caucasians and latinos - and he came across as polite. He would shout at me and he made me a pina colada that tasted nothing like a pina colada and I actually fell ill afterwards. However, I otherwise found the staff helpful and the experience for my daughter and I was wonderful. Even though I had a repeated experience with the said bartender, we do plan on vacationing there again and we have been recommending the property to others.

Rooms were ok, food and drinks poor and horrible presentation, it doesn’t appears a children hotel (no branding. Limited attraction to enjoy

Our family enjoyed our time at the Nickelodeon resort in Punta Cana.

The staff at the spacewalk restaurant was excellent and the food delicious!

Our family enjoyed our time at the Nickelodeon resort in Punta Cana.

Nickelodeon resort is great for kids!

Definitely a super resort for kids. Highly recommend.

Definitely a super resort for kids. Highly recommend.

I usually dont write reviews but i strongly feel the need to write about this resort!! For the cost per day i would expect much much better. I travelled to punta Cana yearly and stayed at resorts much cheaper and had a way better experience then Nickelodeon!!!!!!!!First the resort itself is very "BEAUTIFUL" the service for the buffet was absolutely "HORRIBLE " no AC and u literally have to chase the waiters down for a beverage ,breakfast & dinner food was way below average and im no picky eater...the restaurants that cost extra was so over priced per person it makes Beverly Hills restaurant prices cheap!! I know its a family place BUT FYI if ur a drinker this place not for u hard to find a CONVENIENT BAR ANYWHERE and when u do be prepared to wait for that watered down drink and thats after tipping good FYI!!!!!!! I was very generous on the three star review only because the resort was absolutely beautiful.. im just very disappointed on service an food...

I usually dont write reviews but i strongly feel the need to write about this resort!! For the cost per day i would expect much much better. I travelled to punta Cana yearly and stayed at resorts much cheaper and had a way better experience then Nickelodeon!!!!!!!!First the resort itself is very "BEAUTIFUL" the service for the buffet was absolutely "HORRIBLE " no AC and u literally have to chase the waiters down for a beverage ,breakfast & dinner food was way below average and im no picky eater...the restaurants that cost extra was so over priced per person it makes Beverly Hills restaurant prices cheap!! I know its a family place BUT FYI if ur a drinker this place not for u hard to find a CONVENIENT BAR ANYWHERE and when u do be prepared to wait for that watered down drink and thats after tipping good FYI!!!!!!! I was very generous on the three star review only because the resort was absolutely beautiful.. im just very disappointed on service an food...

Perfect for kids.

Perfect for kids.

Excellent service

Ok property, however breakfast is in one place and it’s over 100 degrees in there. No AC, no fans made breakfast a tough one. Pools, slides overall was great! Friday beach party was also good but a few of us got sick from the food that night. It’s a hit or miss but great for the kids for sure. The gift shops charge $65 USD for a three dollar stuffed animal from Walmart.

It was disappointing that the only slides available were for the kiddie pool. My 9yr old who is the size of a 12yr old couldn’t enjoy the water park

Excellent service