The resort looks and feels amazing. From the moment you walk into the Lobby you think you've arrived at paradise! However, this soon wares off if you are a vegetarian or have any allergies. Food service, both in the buffet and in all a la carte restaurants is terrible. Nothing is labelled and when asking staff, they have no clue how to help you. Menu's have a separate vegetarian and gluten-free section BUT, the items here are not actually gluten-free! If we hadn't complained and got the attention of senior management we would have suffered and been limited to just salads! After complaining, senior managers supervised chefs and crafted dishes not on the menu. Cross contamination is widespread with utensils being used randomly for all foods. Breakfast omelettes were a minefield with the chef using one spoon to both scoop up ingredients and mix/beat eggs. We had to ask for our omelette to be prepared and cooked separately using different utensils and pan. There were some great staff members who were super helpful (Ana Maria, Noemi). Most others were only providing service in response to tips. Butler service was a gimic and ours was pretty useless... they were, again, chasing tips!

The resort looks and feels amazing. From the moment you walk into the Lobby you think you've arrived at paradise! However, this soon wares off if you are a vegetarian or have any allergies. Food service, both in the buffet and in all a la carte restaurants is terrible. Nothing is labelled and when asking staff, they have no clue how to help you. Menu's have a separate vegetarian and gluten-free section BUT, the items here are not actually gluten-free! If we hadn't complained and got the attention of senior management we would have suffered and been limited to just salads! After complaining, senior managers supervised chefs and crafted dishes not on the menu. Cross contamination is widespread with utensils being used randomly for all foods. Breakfast omelettes were a minefield with the chef using one spoon to both scoop up ingredients and mix/beat eggs. We had to ask for our omelette to be prepared and cooked separately using different utensils and pan. There were some great staff members who were super helpful (Ana Maria, Noemi). Most others were only providing service in response to tips. Butler service was a gimic and ours was pretty useless... they were, again, chasing tips!

A fantastic resort and location and overall a great experience. A few items which did not detract from the overall experience but could be improved; 1. Our personal butler was not the most attentive and made several errors during our stay, like forgetting to book a dinner reservation that we asked for 3 times and not delivering on a few other service promises. However, each time the error was corrected by another staff member when they became aware of it. So despite some frustration, no damage done. 2. The rooms all seemed to have trouble with the high humidity, i.e. moldy smell and difficulties with condensation. We were given an in-room de-humidifier which helped somewhat but this is probably a bigger issue to be solved.

A fantastic resort and location and overall a great experience. A few items which did not detract from the overall experience but could be improved; 1. Our personal butler was not the most attentive and made several errors during our stay, like forgetting to book a dinner reservation that we asked for 3 times and not delivering on a few other service promises. However, each time the error was corrected by another staff member when they became aware of it. So despite some frustration, no damage done. 2. The rooms all seemed to have trouble with the high humidity, i.e. moldy smell and difficulties with condensation. We were given an in-room de-humidifier which helped somewhat but this is probably a bigger issue to be solved.

Please do not book this hotel! We couldn’t find the driver for the hotel’s transportation company at the airport. We tried calling several times, but there was no answer and he wasn’t at the place he told us to meet him. We finally found another driver to take us. The entrance to the hotel is beautiful, but it is downhill from there. The promised butler service was nonexistent. There were roaches inside and outside. The food at the restaurants and room service was terrible! See picture below. I ordered a beef cheeseburger. I have no idea what they brought. Please pick a different hotel! The beach and the ocean or perfect, but find a different place to stay.

Please do not book this hotel! We couldn’t find the driver for the hotel’s transportation company at the airport. We tried calling several times, but there was no answer and he wasn’t at the place he told us to meet him. We finally found another driver to take us. The entrance to the hotel is beautiful, but it is downhill from there. The promised butler service was nonexistent. There were roaches inside and outside. The food at the restaurants and room service was terrible! See picture below. I ordered a beef cheeseburger. I have no idea what they brought. Please pick a different hotel! The beach and the ocean or perfect, but find a different place to stay.

great time

Everything was kool

The bad thing was that they didn't tell us that the hotel was closing during the days of our stay. The butler served us excellently.

The property was preparing to close down for a month for renovations. There was no indication of this before booking. As the week went on the resort slowly started closing things down till the point that only 1 restaurant was open. They expected us to go to the other resorts to eat. Pools and bars closed at 6, zero night life. Our last day at breakfast us and 3 stragglers that weren't moved were at breakfast. Both expedia and the hotel have refused any type of reimbursement which is absolutely crazy. Charging full price per day for a severely limited experience is no different then stealing. Over all the place has potential but the fact that it was closing for a month made the experience and the service terrible. I can't even blame the staff, most of them were getting a chance to go see friends and families because of the month off but it's not hard to belive that being the last 6 days of work they were mostly completely checked out.

T

Had an amazing time service was amazing people was amazing and super helpful will be coming back soon

Excellent experience, highly recommend.

Great service

We stayed at the Majestic Mirage for 5 nights, and had the best time. The choice of different restaurants and the never ending adult beverages was a highlight of our trip. The staff were great and very friendly. Our butler, Montero, sent us daily information and wA very responsive. The towel attendant, Juan Bernardo, was also a friendly face. He greeted each time we got towels and was so nice to chat with. The staff are exceptional. We also enjoyed the nightly entertainment. Overall our stay was truly a relaxing vacation.

The setup of the dining room was welcoming. Didn’t notice any barrooms. Recommend some soft music in the dining room. Didn’t like that there was not enough vegetables for vegetarians and vegans.

The setup of the dining room was welcoming. Didn’t notice any barrooms. Recommend some soft music in the dining room. Didn’t like that there was not enough vegetables for vegetarians and vegans.

Property was really good, however there was construction going on leading to closure of multiple restaurants and entertainment options. But the good thing is that you can enjoy the sister properties excellence and colonial which are interconnected. The restaurants need to have more variety in their day to day menus.

Property was really good, however there was construction going on leading to closure of multiple restaurants and entertainment options. But the good thing is that you can enjoy the sister properties excellence and colonial which are interconnected. The restaurants need to have more variety in their day to day menus.

The Majestic Mirage was beautiful and the staff friendly and welcoming. The food was delicious and the beach so gorgeous and relaxing. My room was well kept and my butler Vickianna was so nice and friendly. Noemi was the best as well. I will definitely be returning.

The Majestic Mirage was beautiful and the staff friendly and welcoming. The food was delicious and the beach so gorgeous and relaxing. My room was well kept and my butler Vickianna was so nice and friendly. Noemi was the best as well. I will definitely be returning.

We stayed as a family for a week at the Majestic Mirage. Our dedicated butler was Bolivar. It was very attentive to all of our needs. He was very friendly and made sure we were comfortable with our stay. The food at the seaside and steakhouse was the best. The pools were amazing as well as the beach. We will definitely be returning in the future. We hope that we can have Bolivar as our butler again. He provides top notch service.

The best part of Majestic Mirage was the staff. they were absolutely wonderful. The rooms are large which was nice but they are not well kept. We had to be switched to another room because of the strong odor of mold. The food was very mediocre and not reflective of 5 stars. Our son injured himself in the main pool while playing pool volley. There were shards of tile coming off from the bottom of the pool. He ended up with a 1cm gash on the ball of his foot. Also, it would have been nice to know ahead of time that there would be construction (started a few days before we departed). Overall, we had a good vacation but we expected more from a 5 stars luxury property.

Property, rooms, pools and beach were absolutely gorgeous. There were plenty of food options but they were a bit underwhelming and all of the staff were kind and helpful but I don’t feel like there was a lot of personalized care. Went there to celebrate my birthday and even with them fully aware I did not feel special, my boyfriend and friend even ordered a cake and balloons to be brought to the room and nothing ever came. At dinner even with a note on my reservation our dessert came out plain no candle or anything. What I will give them is they put a happy birthday sash on my door. Other than that I had a fantastic trip place is soo clean and beautiful. Expedia was amazing I was able to bundle flight and stay and I also booked all of my transportation and excursions which were awesome and had clear communication it was great!

Majestic Mirage was amazing, myself and wife spend our11th wedding anniversary at the resort. We had An amazing time, the staff are very friendly and our butler was awesome !! Well worth going and we will for sure will be going back to Punta Cana !!

Property, rooms, pools and beach were absolutely gorgeous. There were plenty of food options but they were a bit underwhelming and all of the staff were kind and helpful but I don’t feel like there was a lot of personalized care. Went there to celebrate my birthday and even with them fully aware I did not feel special, my boyfriend and friend even ordered a cake and balloons to be brought to the room and nothing ever came. At dinner even with a note on my reservation our dessert came out plain no candle or anything. What I will give them is they put a happy birthday sash on my door. Other than that I had a fantastic trip place is soo clean and beautiful. Expedia was amazing I was able to bundle flight and stay and I also booked all of my transportation and excursions which were awesome and had clear communication it was great!

Staff was so nice and accommodating!! Will be returning

The best part of Majestic Mirage was the staff. they were absolutely wonderful. The rooms are large which was nice but they are not well kept. We had to be switched to another room because of the strong odor of mold. The food was very mediocre and not reflective of 5 stars. Our son injured himself in the main pool while playing pool volley. There were shards of tile coming off from the bottom of the pool. He ended up with a 1cm gash on the ball of his foot. Also, it would have been nice to know ahead of time that there would be construction (started a few days before we departed). Overall, we had a good vacation but we expected more from a 5 stars luxury property.

Staff was so nice and accommodating!! Will be returning

We stayed as a family for a week at the Majestic Mirage. Our dedicated butler was Bolivar. It was very attentive to all of our needs. He was very friendly and made sure we were comfortable with our stay. The food at the seaside and steakhouse was the best. The pools were amazing as well as the beach. We will definitely be returning in the future. We hope that we can have Bolivar as our butler again. He provides top notch service.

Majestic Mirage was amazing, myself and wife spend our11th wedding anniversary at the resort. We had An amazing time, the staff are very friendly and our butler was awesome !! Well worth going and we will for sure will be going back to Punta Cana !!

It was a great stay! Will be booking here again!