Room was poorly cleaned prior to checkingz

We had a great experience. Everything was clean and well organized. The rooms were amazing

The indoor water park was cool. Definitely not as big as they make it look online. The cost of the room was not worth the size. It’s was very very small and needed updating badly.

Unsanitary, they don't clean the rooms properly. They don't attend the communication on requests to detail. They don't take in consideration and satisfy families after they have been at fault. Rude & unprofessional staff. Supervisors can’t calculate percentage correctly. Don’t recommend.

I approached the front desk concerning a cashier and manager in the Outpost store. They were extremely rude to me, when I asked for a receipt. The cashier member refused to give me a receipt and I ask for a manager. The manager Ms. Legg When she comes in the store she yells ma’am to get my attention, instead of walking to me and speaking to me, I walk over and explain my concern and she is extremely smart. At that point I said, you know you all are very rude and I don’t appreciate that, then I told them not to worry about helping me, I’ll find someone else to speak with on how I am being treated, Ms. Leggs response was well no one else can help you. I ask her name she throws an ink pen across the counter towards me and then takes her name badge off and holds it up towards my face to show me. I couldn’t catch the first well, but the last was Legg. My family and I approach the front checkin desk and I’m explaining what happened, while explaining the situation to the supervisor, four customers, that I have no idea who they are, walk up to myself and said hey those two staff members were in there talking crap about you. They started talking about you the second you walked away and then they started talking about you, to us customers. I looked right at the supervisor and I said do you see what I mean.

I approached the front desk concerning a cashier and manager in the Outpost store. They were extremely rude to me, when I asked for a receipt. The cashier member refused to give me a receipt and I ask for a manager. The manager Ms. Legg When she comes in the store she yells ma’am to get my attention, instead of walking to me and speaking to me, I walk over and explain my concern and she is extremely smart. At that point I said, you know you all are very rude and I don’t appreciate that, then I told them not to worry about helping me, I’ll find someone else to speak with on how I am being treated, Ms. Leggs response was well no one else can help you. I ask her name she throws an ink pen across the counter towards me and then takes her name badge off and holds it up towards my face to show me. I couldn’t catch the first well, but the last was Legg. My family and I approach the front checkin desk and I’m explaining what happened, while explaining the situation to the supervisor, four customers, that I have no idea who they are, walk up to myself and said hey those two staff members were in there talking crap about you. They started talking about you the second you walked away and then they started talking about you, to us customers. I looked right at the supervisor and I said do you see what I mean.

We rented two rooms. One double beds and one suite. We had a great time at water park and adventure center. All the staff friendly. Only things I could recommend are free coffee in lobby 24 hrs with creamer and maybe an update soon of some decor. I would definitely come back. The tram was a definite plus

Our stay was awesome