I was surprised when i was charged 15.00 per night for parking. They have a free shuttle service to the airport so offer park and ride so i calmly inquired as to why i was being charged since i was staying at hotel not parking my vehicle there to catch a flight. His only answer was 15.00 a night for parking and he was not polite!!The property's parking lot was not very big and each night when we returned late the parking spots were almost gone!! There was a semi truck and trailer taking up 4 spaces and other spaces were a very tight fit for my truck. Not sure why they would turn their parking lot into a park and ride service other than being money hungry but should be more accommodating to their guest. The rooms seemed clean except for the spider my daughter found on her pillow! The window shades had holes in them and the chain was hard to pull to close. The breakfast was good with a variety of items to choose from. We stayed at this property a year ago and enjoyed it but this time the parking situation was a turn off. Will look for a different hotel on our next stay.

We reserved a handicapped room and it worked well for us. The young man at the desk was very nice.

Staff was incompetent and they, charged an extra $115 in FEES NOT A GOOD DEAL AT ALL TO STAY HERE

Great only one complaint was I picked a tub/shower got an accessible room

Clean hotel, but it's so close to the highway that it's extremely loud at night.

Bed was hard. Breakfast was ok. Stayed because I had an early morning flight and my friends lived 2 hrs away from the airport. Was a nice hotel

It was okay. We were on the top floor which was quiet, but when I woke up in the morning and walked down to the elevator someone had gotten sick near the elevator. I told the front desk downstairs and assumed they would have cleaned this up right away, but instead around 9am after getting ready for the day it was still there. Gross! Plus, we had to pay $15 a day to park…

Pleasant stay overall. Good breakfast buffet. No complaints

The light in our room wouldn’t turn off, and when it was on it flickered at any point in time or any movement from the bed. We had to unscrew the lightbulbs when it was time for bed. Breakfast is way too late considering it’s an airport hotel and most people need to be out for their flights early. What looked to be a homeless man was asleep snoring loudly in the lobby when my 3 year old and I went to see if breakfast was ready at about 5:45/6:00 am. Check out was easy but check in took FOREVER.

We tried to call the front desk office and the lady answered absolutely rude. When we arrived she was sitting at the lobby with a boyfriend and she came up to checked us in. Seem like we were bothering her to checking in while she has a boyfriend visiting. The hotel is such a nice, clean and great location but they need to get a better front desk agent. I was so disappointed

Excellent everything

Staff, breakfast, , shuttles to mall of America

Great location close to airport and Mall of America! Hotel was clean and quiet and staff were very professional, but during my stay they were obviously understaffed. Long wait times at the front desk and for the shuttle, but the staff were doing their best with the situation.

It was a bit noisy.

Nice and clean but

Good stay, good service, great location, only downside is if you have a really early flight do not depend on the shuttle. It may never come despite you requesting it. In the end, I couldn’t wait any longer and had to Uber to ensure I made it on time.

I liked the location and the room amenities, how clean the hotel and how upgraded it is.. thw breakfast was great . I didnt like that we had to pay for parking and there is no hot tub.

The hotel is fairly close to the airport for convenience. Also, the room was clean, and it was a good size room.

Everything was really good for me.

n/a

My room was clean. There was lots of space in the room great shuttle to and from the airport and to the mall of America it was a good choice for last minute.

The hotel was very convenient but a lot of noise from highway and airport.

Great service and hotel was spotless

Easy check in, staff very friendly

Check-in staff was friendly and polite.Breakfast was decent, about what we expected (eggs, sausage, pancakes, rolls, yogurt, cereal, etc.) Coffee available any time. Room was mostly clean overall with the exception of a large stain on the matress and box spring by the headboard (looked like a coffee or soda was spilled) and a "wrapper" under the mattress. Also looked like mold between the shower seat and the wall.

The airport shuttle service was really disappointing, arrived at 8:30 pm at terminal 1 we had to call 3 times and wait one hour until the shuttle arrived

Excellent breakfast, shuttle to airport in middle of night, spacious room and bathroom. Able to walk to Outback restaurant

Nice folks

Staff was friendly. Convenient shuttle service to mall and airport.

Long story short, I got stood up by the shuttle service. It was 1:30 AM alone in the airport, and no one at reception picked up my call, called some other 1-800 number too for customer service, and they kept hanging on me because they themselves could not help me either, simply because no one would take calls at the hotel. Paid a taxi to get there, and when arrived, the reception dude was very far away from the phone and sleeping, the shuttle was parked right in front of the main entrance and the driver was on his phone by the reception area. I am not blaming anyone for any of it, but at least stay by the phone and pick it up! I asked to have my taxi bill paid to compensate me for the inconvenience, they did not give me my money back and just offered me some useless loyalty points of some sort, for which I am not interested in.

People in room next to us kept us up all night. I complained to front desk finally and they moved them to another floor.

Vet nice hotel, excellent value for money