The room was nice but noisy and the pillows were terrible.

Signage to the hotel was almost non-existent! It took us a while to find directions and that was after we’d asked airport staff where the hotel was!!!! This hotel was very impersonal! The staff realise it’s a stopping point for ease of access to the airport! Hotel stay was ok. The room was comfortable enough, probably won’t stay here again! Cheaper options available!!!

Check in took too long and our room was much too far from the elevator.

The entire experience was amazing.

The hotel is impossible to access, but I’ll get to that next. The worst part of this hotel is thinking you are staying at the airport for convenience which is anything but Convenient. It took me over an hour to get from my room to the TSA pre check line and the hotel is literally on top of the terminal. If you are flying in or out of that particular terminal! I would have missed my flight if it had not been delayed. So that was leaving the hotel after a poor to mediocre stay. Now the horrible arrival experience. GPS says you have arrived at hotel while you’re in the middle of the airport terminal drop off lanes. After panicking, We pulled into a parking garage randomly, then happened to see a sign for their luggage drop. After following the signs to the top level of the parking structure, we used the designated phone to call for Bell service since there was nowhere to temporarily park our car. The phone did not work so we had to go back through the parking structure to find a spot, then lug our bags all the way up the ramps to the entrance, then all the way around the perimeter of the hotel to get to the check-in desk. Rudest staff woman if ever encountered. Although I rarely talk to staff these days with the contactless check in at most hotels. Which I now have a greater appreciation for! Once in room, no windows to the outside. Couldn’t get AC to work. Thinnest blanket on the bed which felt like sleeping under sheets only. The positive- you couldn’t hear the planes!

We were upgraded to a balcony outside, which we glad we did

This is my 2nd time staying this hotel. I booked early flight so we stayed the night before. Location is always convenient. Price is a bit high for me but you can't beat the price for the convenience location

Very convenient coming off the brightline train. The airport had a lot of food option.

Needs renovation and staff training. Phones don’t get answered and then when they finally do, you get transferred to someone that puts you on hold and never returns. Missed breakfast because of this. Was told that a dance group is coming in so apparently no other customers matter if a group is coming.

The convenience of staying inside the terminal can’t be beat. Orlando Airport has its food court pre-security so there is a lot to eat and shop for. You take the elevator down to have the security gates right there for Terminal B.

Perfect place to stay if you have an early morning flight

Short stay to avoid the hurricane

This hotel was such an easy option after getting into Orlando airport after a late flight. The team who checked us in was quick and helpful and accommodated a request I made. It would be a nice touch if the hotel had quick and easy meals for purchase at the front desk - but all we saw was candy.

Stayed for airport departure and parking was very efficient

Everything was perfect as always!

Perfect location and so convenient for catching early morning flights. Was able to turn in the rental car the night before and not have to deal with that in the morning. Close proximity to the check-in gate to drop off my luggage as well as TSA. Will definitely stay again when traveling through Orlando.

Excellent location - wonderful friendly hotel - Mcoys poke bowl & mojitos took us back to Aluani in Hawaii Rooftop pool a lovely touch

It was very convenience to stay at this hotel for transportation at the airport. The staffs were very polite and friendly.

Very convenient. Staff was very nice. The breakfast was really great.

Staff is unable to correctly give directions to places in the immediate area. They didn't know but gave directions anyway.

This hotel is gray if you have an overnight connection in Orlando. Hotel is clean, overall ok. Some issues include that room service is brought to you with cheap plastic forks and knives and the food in carry out plastic trays, really not ok for a property of this reputation a d that charges accordingly to its supposedly luxurious name.

This is the best place to stay when going on a Disney cruise. I think you could invest more on the aesthetic of the outside of the hotel. One of the front desk was super rude to me, but that’s not a deal breaker

Ease of access to the airport.

I would stay here over and over again. The convenience pays for itself. You get your luggage and go straight to hotel room. The noise level wasn’t bad at all when we stayed. The hotel restaurant was very nice. The room was so clean. We were cruising so the shuttle from the hotel to the port was fantastic!

Perfect location, staff were great

The elevators weren’t all functioning causing guests to wait for an empty elevator many times.

People nice. Room nice. Bathroom nice. Two of four elevators done during check in and check out when many people catching flights? Not nice

Liked the light under the bed that activated when I got up. Elevators were slow

Convenient staff when having to catch a morning flight out of Orlando

restaurant service was terrible! Slow, kept forgetting to bring us things we ordered. Not a fun way to end a long day of traveling.

Great pre cruise stay

We had a 7 am flight out of MCO coming from The Villages and decided to stay at Hyatt to spare us waking up very early. Fantastic decision as the hotel room was clean, large and modern. Will do this again arriving late in Orlando or flying out early.