I arrived at night. The minor road leading to the hotel was dark and google maps gave an unnecessarily roundabout route. In the daylight I found the environs to be pleasantly rustic and quaint. The front desk staff was so kind and warm despite my limited Japanese ability and his limited English. It was the middle of winter, the whole hotel was warm, clean and cozy. There were several tea points located throughout the hotel; they were abundantly stocked with good quality supplies. My twin room spacious, well-lit, and cozy.

In wooded area

The place is a 10 minute walk from Karuizawa Station which is a little bit far if there is fresh snow on the streets, but otherwise okay. Our room had a heater, however it was too powerful so we had to turn it off periodically - we could not adjust it to be weaker. This meant that we turned off the heater when we went to sleep at night, which meant that it got extremely cold.

The staff are super nice. We had dinner in their restaurant, where the staff provided great service to us. They offered us a ride to the station at the time we check out.

I am very happy to live here, the boss and staff are very enthusiastic, 2/9 at night under the language barrier, the woman staff is willing to help until 22:30, thank you very much, if the next come back, will live here again.

Nice hotel nice staff Nice location Good price Enjoyable experience

The location is easy to find but the staff are not kind enough. They cannot speak good english so there was a communication problem. And the heater didn't work out in late night and it was so cold that we couldn't have a good sleep.

The hotel stuff are very nice. The bike rental only 500 yen a day. The only complain is the noise from the bathroom in my room, kind like the water draining into pipe, never heard this type noise from other hotel, i am ok with the noise during the daytime, but it happened while i was sleeping. other than that very thing is good. a nice hotel for the price.

God

Good location, just five minutes walking distance to JR station. Hostel is surrounded by trees, birds would wake u up in the morning, wonderful experience. Staff is nice and helpful, they will give good suggestions on restaurant and places to go.

a warm hotel with excellent staff!

The room is small but enough for three people. Bed was comfortable enough and everything seems to be a little bit old vintage style, we actually kinda like it! I don't mind the public bathroom, it's a bit clunky but fun experience!

A caring hostel.

I like the Japanese breakfast very very much. Totally its simple and clean and inexpensive. Surrounded with woods... Solid 4-star for this price.

Hotel a little run-down with basic rooms, no en-suite bathroom. Sharing bathroom and toilets ok if hotel is not busy. Language can be a problem as staff do not speak much English. Hotel site is off main road so not that easy to find.

Stayed 2 nights. Nice staff, nice dinner and traditional Japanese breakfast. Staff are so sweet to give me a leave to the outlet mall on the rainy day. And drove me to the station on my departure. Though they cannot speak very much English, still help me and introduce places for me to walk around.