My booking was not found when I arrived. They said it was walk in bookings only! I needed to pay again to stay the night I need to ask Expedia for a full refund.

Comfy and friendly hotel.

Comfy and friendly hotel.

Very nice will comebck again

Very nice will comebck again

We had a penthouse for 6 people which was on the 5th floor sadly there was no elevator so everytime we went out the hotel we had to take lots of flights of stairs. Taking our bags downstairs was also a test of our strenght. We had to ask for a soap in the toilet because there was none when we arrived but the staff were quick enough to provide. The bathroom door made a loud sound everytime someone opened it which means that we did not have a good sleep since we were 8 people (we had 2 family members joined us and we had to pay 500pesos each for them). We booked the room for 6 people in the beginning but we only had 2 glasses in the room. This hotel is not recommended for those who have defficulty in going up and down the many flight of stairs and those who have lots of travel baggages. Otherwise, make it sure that you will get a room in the firts floors.

We had a penthouse for 6 people which was on the 5th floor sadly there was no elevator so everytime we went out the hotel we had to take lots of flights of stairs. Taking our bags downstairs was also a test of our strenght. We had to ask for a soap in the toilet because there was none when we arrived but the staff were quick enough to provide. The bathroom door made a loud sound everytime someone opened it which means that we did not have a good sleep since we were 8 people (we had 2 family members joined us and we had to pay 500pesos each for them). We booked the room for 6 people in the beginning but we only had 2 glasses in the room. This hotel is not recommended for those who have defficulty in going up and down the many flight of stairs and those who have lots of travel baggages. Otherwise, make it sure that you will get a room in the firts floors.

COMPLETE RIP-OFF!!! Do NOT stay here! Roaches everywhere and I was duped into paying double! We reserved and paid for a room on Hotels.com and the front desk said the reservation was cancelled and that we would have to pay out of pocket. I was given a supposed email from them saying as such. I later found it was NOT cancelled and Hotels.com would not refund me even with my email evidence. I have been using Hotels.com for over 15 years, but I will NEVER AGAIN. Poor customer service and poor vendor administration and coordination.