Very clean and quiet plus close to a lot of restaurant options. Excellent stay!

Rooms were very loud with thin walls. Also they were very hot even with radiator off and window open.

Rooms were very loud with thin walls. Also they were very hot even with radiator off and window open.

I was very disillusioned with the condition of the hotel. I feel the pictures showed false illusion of what a stay would be like. The hotel is not meant for people with disabilities. The ramp into the hotel is a serious hazard for anyone using walkers or wheelchairs. People with vision limitations are also at risk in becoming injured. This is not in my opinion worth the money i paid to stay here. I can go on.

I was very disillusioned with the condition of the hotel. I feel the pictures showed false illusion of what a stay would be like. The hotel is not meant for people with disabilities. The ramp into the hotel is a serious hazard for anyone using walkers or wheelchairs. People with vision limitations are also at risk in becoming injured. This is not in my opinion worth the money i paid to stay here. I can go on.

Had high hopes for this location after seeing the photos but this is clearly a beautiful property that has been poorly maintained. Nothing in the spa was functional. When we notified the front desk they said they would dispatch someone but over an hour later nobody had arrived. If booking just assume no sauna and ice cold roof pools. Everything was in disrepair and lagging behind. Dirt piles in the rooms, hair from past guests and just overall lack of effort from the staff. For this price point in Puerto Natales I have much higher expectations. I hope they can make serious renovations and bring this location back to its former glory.

Had high hopes for this location after seeing the photos but this is clearly a beautiful property that has been poorly maintained. Nothing in the spa was functional. When we notified the front desk they said they would dispatch someone but over an hour later nobody had arrived. If booking just assume no sauna and ice cold roof pools. Everything was in disrepair and lagging behind. Dirt piles in the rooms, hair from past guests and just overall lack of effort from the staff. For this price point in Puerto Natales I have much higher expectations. I hope they can make serious renovations and bring this location back to its former glory.

They have good marketing, because the photos look amazing, the hotel, not so much. Our “suite” barely qualifies as a room. The spa was a joke and kinda gross. For what we got $184/night was staggering. The staff was nice, but the left the room unlocked after servicing it each day (regular key). The restaurant was ok, but freezing cold. The view from the room was good, but overall a waste of money.

They have good marketing, because the photos look amazing, the hotel, not so much. Our “suite” barely qualifies as a room. The spa was a joke and kinda gross. For what we got $184/night was staggering. The staff was nice, but the left the room unlocked after servicing it each day (regular key). The restaurant was ok, but freezing cold. The view from the room was good, but overall a waste of money.

Room floor was not very clean. Hair from previous guest was visible in the floor. Found a Crumpled old tissue paper under the nightstand.

Room floor was not very clean. Hair from previous guest was visible in the floor. Found a Crumpled old tissue paper under the nightstand.

In general hotel offered less than expected. Room is large but shower very small and dark, Breakfast too simple with no much options. The positive is the location, in downtown close to restaurants.

In general hotel offered less than expected. Room is large but shower very small and dark, Breakfast too simple with no much options. The positive is the location, in downtown close to restaurants.

Hotel was ok maybe not quite as good as advertised and for price. Small shower and bathroom. Wi-Fi had issues. Staff were great. A little different looking rooms than typical hotels.

Hotel was ok maybe not quite as good as advertised and for price. Small shower and bathroom. Wi-Fi had issues. Staff were great. A little different looking rooms than typical hotels.

We loved our stay. We were hiking the W Trek and had a two day camping/kayaking trek to the Serrano glacier and used this hotel as a base. The hotel staff -especially Alessandra-was very helpful and exceptionally friendly. All of the staff was great -in the hotel and restaurant too. If you can, splurge on the room with a view of the fjord - it’s spectacular scenery. It was really great after completing the W Trek to return to the hotel and use the hot tub to soak the weary muscles. The hotel was close to a lot of great restaurants. They were very gracious in storing our extra luggage between adventures. We would absolutely return.

Room was tiny an horribly laid out

Room was tiny an horribly laid out

Great location, spacy room with wonderful view , friendly staff ,good food, Jacuzzi overlooking the fjord value for money

Great location, spacy room with wonderful view , friendly staff ,good food, Jacuzzi overlooking the fjord value for money

Friendly and helpful staff. Great room

Friendly and helpful staff. Great room

We stayed in several places since this trip was longer, but the breakfast was good, the place is clean and the staff is friendly, we would stay there again. the view from the rooms was gorgeous as well

We stayed in several places since this trip was longer, but the breakfast was good, the place is clean and the staff is friendly, we would stay there again. the view from the rooms was gorgeous as well

We had a junior suite with a excellent sea few. To bad that the hotel at this level doesn't have free coffee and tea in the room, nor does it have a small fridge

We had a junior suite with a excellent sea few. To bad that the hotel at this level doesn't have free coffee and tea in the room, nor does it have a small fridge

I will absolutely never stay at an Indigo Hotel. I had three upsetting experiences at the Indigo in Puerto Natales as well as at another Indigo in the USA. At Puerto Natales, the was bathroom uncleaned. The shower had mildew and hair attached to the walls. The area surrounding the sink was also dirty, so I went out and but some cleaning supplies and did it myself. The breakfast was totally sub-par. The fruits were rotten, and the cold cuts were awful. The only semi-decent item in breakfast was the cappuccino, and it was the only thing one could drink. But what got me most upset, was the disappearance of a beautiful brand-new beanie from the side of my bed. This is totally unacceptable. I brought it up, and it was totally dismissed and ignored. Thus, I want to warn potential customers. The experience was a negative one, especially where you feel your belongings are not safe at all.

I will absolutely never stay at an Indigo Hotel. I had three upsetting experiences at the Indigo in Puerto Natales as well as at another Indigo in the USA. At Puerto Natales, the was bathroom uncleaned. The shower had mildew and hair attached to the walls. The area surrounding the sink was also dirty, so I went out and but some cleaning supplies and did it myself. The breakfast was totally sub-par. The fruits were rotten, and the cold cuts were awful. The only semi-decent item in breakfast was the cappuccino, and it was the only thing one could drink. But what got me most upset, was the disappearance of a beautiful brand-new beanie from the side of my bed. This is totally unacceptable. I brought it up, and it was totally dismissed and ignored. Thus, I want to warn potential customers. The experience was a negative one, especially where you feel your belongings are not safe at all.

Beautiful modern set up with friendly and knowledgeable staff. Nice location 5 min walk from downtown and restaurants. They packed our breakfast which was delicious and included items which are not free in breakfast menu. Also, helped me with stores and directions to buy smoked pepper. Highly recommended!

Beautiful modern set up with friendly and knowledgeable staff. Nice location 5 min walk from downtown and restaurants. They packed our breakfast which was delicious and included items which are not free in breakfast menu. Also, helped me with stores and directions to buy smoked pepper. Highly recommended!