The staff are the shining stars of this hotel. We had issue when we arrived in the middle of the night with our company card and they accommodated us until we could work it out. THEY WERE THE BEST!!

The room, although great, seemed to be a little different that what we expected. The room looked larger when we booked it and it also seemed to have to separate on suites.

Cleanliness

Absolutely no WiFi on the last day of my trip. defeats the point of a work trip, very frustrating, crew could not give an estimate of how long it would take but it was out until at least the next morning

The location was great to downtown activities. The noise from the street did not really bother us. The food was just okay. The coffee (I am a coffee drinker) was a little bitter and the eggs tasted powdered. The bacon do not serve. It was awful. It is not real. The bread, such as bagels, etc. was great. A little more variety.

The room we had was great but the sofa bed did not work and was not comfortable at all. Slept on the couch. Needs to be replaced.

The location was good. Within 10-15 min from all the festivities we did. NBA game, college tour and Universal Orlando.

The outdated furniture and room was a turn off. We paid almost $400 a night for a two bedroom suite and we hoped for a nicer, upscale stay. We have paid 1/2 the amount and received much classier, updated rooms than this by far. I regret paying this much. I wish we could get 1/2 refunded.

spacious rooms. location

breakfast was ok. lobby

good breakfast, good location, all staff interactions were great

Cleanliness and friendly staff

The sound from outside prevented us from getting any sound sleep.

Very nice room. Breakfast was as expected.

No place to eat in walking distance. Noise from loud cars outside.

Close to downtown events

The location is great. They have a gated covered parking for an additional 15 dollars fees. We had booked for the studio, and it was really great for a long stay with a desk, a comfy coach, and the kitchen is really well equipped.

location was great. beautiful room and lobby. exceptionally clean.

everything was amazing

the morning breakfast crew were amazing. they went above and beyond

almost all of the dishes In our studio were dirty with food crusted on plates, bowls, pots, etc. Also the dishwasher stank really bad and it did not work. I tried to run it and the soap never dispensed and then none of the buttons worked after that. Maintenance came out to fix the microwave that was sounding an alarm after the door was opened, but even though requested, the dishwasher was not fixed. the room had a slight musty smell, and there was dried rice inside the pull out bed. For the price I was very disappointed with the lack of cleanliness and state of our room. The pool claims it is heated but the water was freezing.

kitchen is perfect

loved it