Very nice loved our stay

As a maid of honor I held my friend's bachelorette party here. I coordinated with Gina and had a king suite decorated. They did an AMAZING job! The bride and bridesmaids all loved it! Definitely booking for future events. All staff were very kind and accommodating.

Wonderful stay at this hotel!

Beautiful and fun in a great area.

This was my first time staying at the Ritz in Chicago and it did not live up to prior expectations. The door to our room actually locked us out after leaving it and almost took out the whole door jam when trying to get back in. They left the door jam broken and simply got us back in. Mold in the shower the floor to the bathroom didn't look like it had been cleaned in months. Also found food and a fork behind the curtain upon arrival. Not impressed at all!

NO microwave in room the hostility was awesome love it felt good being in the hotel

All great, super service!!

The hotel is lovely. The staff in the Club Room was beyond exceptional. Minor issues: the TP holder and the bath door handle were loose. Engineering fixed within a half hour. Excellent customer care.

Our favorite hotel in Chicago! Great location, rooms, bar, and spa. Perfect for a couple’s getaway or family friendly vacation spot!

This is a very nice hotel! The staff is truly wonderful and made our family feel so at home. A special place.

The RC Chicago was absolutely beautiful, and the staff were amazing. At one point, I needed to find a drug store to get my daughter some tampons (lol) because it was "an emergency," and when I asked the concierge for directions, she actually just got me some tampons without me having to go out to get them. I was so appreciative, especially since it was after dark. The patio was so beautiful, as was the lobby and atrium. We had the best time, and the hotel was mostly the reason why. The day we left, the elevators weren't working because of an accidental tripping of the fire alarm, so we had to walk down 16 flights of stairs -- but the staff we encountered were so helpful and apologetic ... and calm, which was surprising in that scenario. Thank you for a wonderful visit, and we will definitely be back!

The updating was well-done.

It was a very nice stay. Staff was very friendly and location was great

The best!

Quiet property very clean and in a great spot. Walkable

Staff

Beautiful property. Amazing views.

The hotel was beautiful, great location, amazing view of the water, and the staff couldn't have been nicer. It was our wedding anniversary and they took such good care of us. 10/10 would stay there again.

Great place

Raquel at the front is definitely a stand out. She should be commended with her top quality, customer service and her positive positive attitude. She was such a great person to meet and a wonderful representation of the Ritz collection. My overall experience was absolutely wonderful and I am quite surprised due to the fact that there was a huge conference going on and numerous people constantly coming and going the Ritz and Staff never skipped a beat.

Needs a lot of remodeling, very run down for what you pay for.

People were all kind

Very upscale and on brand. The staff was exceptional and made a comfortable stay for us

My stay was exquisite and memorable. The Bellman were ready and waiting to help welcome me, assist me with my bags, and help me with quickly and safely getting me a taxi to get wherever I needed to go. Front desk check in was impeccable. I was greeted warmly and promptly. I was able to check in early, given a very good overview of the hotel and amenities, and happily even upgraded my stay a bit to have a more enjoyable time as I was traveling for work. I was really happy with my selection of the hotel for my stay as I wanted to be within a certain area of the city, near some specific attractions, and the location ended up being ideal to get to any and everything I could ever need. Impressive marble, design details, and overall look and feel of the hotel and property. Well appointed room and amenities. Fantastic dining. Impeccable service. Housekeeping and turn down services were also lovely and often- replenishing and ensuring I was well equipped and the room was clean daily. Club Lounge and Concierge were especially the highlights of the property and my stay. I very much appreciated the knowledge, recommendations, and generous offerings and options by both Club Lounge and Concierge. The only aspect that wasn't strong was the wi-fi. I hope to stay here again so I can experience the spa, sauna, and steam room along with utilizing the fitness center and enjoying more of the fine dining.

The window had an isolation problem. They fix it but the first night there was a chilling air coming from the window..

the interior design was beautiful

I stay here about 20 times a year and service is always exceptional! An excellent second home location in Chi town!

Beautiful resort

Perfect

Good service. Beautiful rooms with comfortable beds.

We loved this for our anniversary. Room was large and clean.

We enjoyed our stay at the hotel