Room is fine. Place is decently nice. Location is great. I had a do not disturb sign on my room and room service banged on my door 1.5 hours before check out telling me I need to check out now so they can clean. I said check out is at 11am and she threw her hands up at me. The front desk gave the most generic cookie cutter response and took no action. If you’re looking to pay for a room and be kicked out early book here. If you want a better experience pick about any other hotel in the area. I’m over at the other Hilton now and it’s far superior.

We were very impressed with the hotel experience everyone was super friendly we would definitely stay there again

Great location. very clean, beautiful rooms. friendly staff.

Excellent service, comfy rooms and best of all that lazy river! Had a great little weekend getaway. Perfect location to walk to Disney Springs. Staff was amazing.

So I’m usually very pleased with this hotel and have given it rave reviews because of its proximity to Disney springs and general amenities. I am a passholder to a park and stay there almost every visit to Orlando. That being said… this trip was no bueno. I contacted the hotel prior to my arrival to ask if they had any packages to prep a room for a celebration. I just got engaged. The answer was a thoughtless no. Could care less. I get there and check in to a mobility friendly room. The shower was one of those that had a hand held feature. The problem was it was broken, leaking and only faced the wall. Furthermore, the toilet made a terrible screeching sound for minutes after flushing. I contacted the front desk and they said they couldn’t change my room at all and would send someone within half an hour. At 11pm. I’m like forget it I’m tired. The next morning I go to the front desk and show them videos of the room so then they decide they magically have a room available to switch me. I was checking out the next morning so would only be in the new room one night. If there’s one thing that I think is TACKY is when room service bangs on the door hours before checkout. I felt rushed and disrespected after the room fiasco. They took off the self parking charges for the trouble, but still charged me. I’m irritated to be honest. I always stay here, but man this experience was really bad.

I had the chance to get a great view from my balcony. The price paid goes according to the service. Ill definitely do it again.

The digital key is a great idea but we came in after dark and it was impossible to find where to park, to find our building and room and to navigate the hotel....the air con was on arctic blast, the sheets smelled like bleach and the beds were incredibly uncomfortable

The mistake was mine—I thought I booked at the Hilton Lake Buena Vista, but turns out I ended up at the Hilton Lake Burna Cista Palace, which is definitely no palace. I even upgraded to a room with a view, hoping it would soften the blow of my error, but nope, didn’t help. Long story short, I won’t be making this mistake again—the difference in experience and cleanliness between the two places is like night and day.