View and location excellent Certain aspects really bad I phoned up Expedia on occasions and none of the people I spoke to took me seriously I’ve got back to me

Appears to be a poorly maintained rooming house. Windows dont fit with not sash cords. SHower doesnt drain. The man left in charge tries hard and is pleasant.

booked room only as it had parking but parking extra, no real staff around, room a bit tired needed refurbished, hostel like for the money

I travelled to Glasgow for a concert with my 9 year old Nephew and 60 year old Mother. We arrived at the hotel and after ringing the doorbell a young man let us in, along with another group. He told us that we had been given an 'upgrade' and that we would 'like it very much'. He gave us an address to go to, which when we got there, it was like a scene from a horror film. An eerily quiet large house converted into individual flats / rooms. Nobody was there to greet us and after looking around for 10 minutes we travelled back to the hotel. We rang the doorbell a number of times but nobody answered. With time getting on we made other arrangements. An hour or so later we had a phone call from the woman who owned the room we had been sent to, who was very apologetic when we explained what had happened and told us to cancel the booking. Due to all of this we missed the start of the concert which we'd travelled 3 hours to see. Terrible.

One hand towel provided for two people. Tea/coffee making facilities but no mugs. Two single beds pushed together with one higher than the other. Uncomfortable mattress. Not good value for money.

No Tv in the room. No food available. Not given coffee. Unable to open the windows properly due to their poor state. Window shutter in bathroom was near falling off.

I'm surprised Hotels.com have allowed this standard on their website the hotel room especially the bathroom was of a extremely poor and run down state and not fit to use. very disappointing for the price i paid.

Its a very old building perfectly located for tourists. The only amenity is a coffee pot. It's clean, the water is hot, and the beds are comfortable. There are minor repair issues, but you'll survive. Loved it!

The hotel has definitely seen better days but it was clean, in a great location and the guy that seemed to be running the place on his own was very friendly and helpful

The hotel is a bit "scruffy" and could do with the rooms being cleaned and decorated. Especially the bathroom needed attention. There was no hairdryer even though that was in the details. The kettle was on the bedside table but the socket below it was faulty. One bedside lamp wasn't plugged in because the flex wasn't long enough! The space between the bed and wall was almost too narrow to squeeze through. No double glazing so the traffic noise was awful, especially at night. Couldn't find the TV remote but it was under the bed. One bedside table had a drawer which fell apart then opened. All the furniture, including bed and wardrobe was tatty. For £150 a night i feel ripped off.

The young man who greeted us was wonderful. (His name begins with O). If it wasn't for him I would have gone ballistic but he had been left to look after a disaster of a place. I thought it unfair to express our serious dismay to him and we were staying one night only. Perhaps other rooms are OK, But room 10 is a disgrace. and at £104 a night, outrageously so. Never, Never again.

The property was fine — great location — but check-in was very confusing.

An absolutely appalling place yo stay. We knew it was dated by the website vut we qere deaperate as nowhere else was available. In real life we were faced with broken shower,stained carpet, soiled chair which i am sure if you were brave enought to sit on would have collapsed.mould in showers,marks on headboard, uncomfortable beds which shoukd have been disposed of years ago ali g with the flimsy pillowss and paperthin duvets i could go on but you gt the picture this is the worse olace i have ever stayed in in my life! If this is yiur onlh option stay at home or book yourself a apot on a park bench it will be more desirable..if i had travelled by car i would have left like another faniky dod that couldnt face anothr night in this hell hole. The place itself is in a great location spend some money on it and stop being greedy. I would hate to include this venue on any website associated with yourself and it is just not up to standard you would expect of a half decent location

It was cheap, but the quality was not really great. It has a flat TV but the rest of the property needs an upgrade

The staff were great and helpful. The location was perfect. The room was like a scary movie with mold and stains everywhere.

The staff were great and helpful. The location was perfect. The room was like a scary movie with mold and stains everywhere.

Clean and comfortable bed, but the bathroom not so great, in need of a repair. A bit confusing as to what room we were given as there was no information at the desk.

The hotel was clean & in a convenient place to get to work.the downside it said free parking which was 1 of the reasons I booked but when I checked in they charged me £15 for parking for the 3 nights I stayed.i showed them my hotel confirmation which clearly stated free parking but still charged me for it.the private carpark they have is in great need of refurbishment no tarmac just lumps of rubble lucky I never got a flat tyre.needless to say I will not be using this place again have 2 wait & see if Hotels.com will refund me for the parking because of the false advertising & owners greed.

Lovely chap on reception, very helpful. Curtain hanging off the rail which I fixed for them. Mound of cut hair on the floor in bathroom and around the sink. Looked like a beard trimming...I hope! Also a pill left beside the bed on the table. Very odd. Don’t think had just been cleaned that day or not at all. However, comfortable bed. I did keep my tights on as was suspicious of the black specks in the bed.

This let us leave our baggage for over 8 hours after checkout. But it bothered the bathroom door did not move smooth. Also, bathroom floor was wood so I had to wipe water from shower tap

This let us leave our baggage for over 8 hours after checkout.But it bothered the bathroom door did not move smooth. Also, bathroom floor was wood so I had to wipe water from shower tap

This is not a place people should even consider. The reception process is poor, the rooms are disgraceful and the hotel has a rancid smell about it. We requested a change of room due to dirty, unsafe furniture and bed as well as rotting window-frame making it a very noisy place. The next room was marginally better but unsurprisingly they allocated the dangerous bed to another couple we spoke to and the bed had collapsed! I would not call this a hotel or guest house, it is more akin to a cheap rundown hostel. Had we not had very busy and tight schedule we would have been in another hotel, the worst £160 we have ever spent. We met other guests who also stated the place was mingin and were going home to shower!! DO not stay here and ignore all the pictures on the websites. If Hotel.com were honourable, they would remove this hotel from their site. A refund would also be a fitting response!

Good communication with elizabeth, however the cottage was not what we expected, it requires desperate need of updating, lick of paint etc, there was no room to manouve with all the furniture in one room aswell as a small single bed, I didn't expect to see a used bar of soap left on the bathroom sink for us time use, and upon arrival was no towels and Elizabeth asked if we needed any and where we would like them from. I would expect these to be waiting on our arrival . I was quite disappointed as what I thought I'd booked showing pictures of the hotel guest house was not what we got and unable to see any pictures of the cottage prior to our visit. It's a shame as the cottage could be made superb

Great location next to the Botanical Gardens. A short walk from Ashton Lane, good eats around. Right across from a Loop & Scoop. Bus stations all around. Service was excellent. Host went out of the way to make sure our stay was great. Space needs a bit of touch-up. But otherwise value meets.

Truly awful place. The room was nothing like the pictures. Walls and carpets covered in various stains, dust on skirting boards, bed had no headboard (just cushions rammed into the space where it should be), there was hair in the bed and the wardrobe door looked like it had been kicked in. Absolutely disgusting, we ended up not staying - booked ourselves into Apex for £15 less and a much better experience. Lost the night but rather that than stay there!

Dreadful hotel, amazing that it still has licence. Needs total renovation.

Dreadful hotel, amazing that it still has licence. Needs total renovation.

I would go so far as to say this place is a health hazard. There is mold on the ceiling of the bathroom in at least one room (I asked to be moved), the carpets are very old and have stains all over them, and there wasn't even proper flooring in one of the bathrooms of the 3 rooms I saw (it was a piece of rough-cut vinyl thrown on top of an old tile floor). The management is completely absent, and I think it is safe to say they do not care at all about the conditions of this guesthouse. The staff is barley present and my room was not serviced once in my 4 nights there. I have stayed in many similarly priced accommodations throughout Europe and this may be the worst.

I would go so far as to say this place is a health hazard. There is mold on the ceiling of the bathroom in at least one room (I asked to be moved), the carpets are very old and have stains all over them, and there wasnt even proper flooring in one of the bathrooms of the 3 rooms I saw (it was a piece of rough-cut vinyl thrown on top of an old tile floor). The management is completely absent, and I think it is safe to say they do not care at all about the conditions of this guesthouse. The staff is barley present and my room was not serviced once in my 4 nights there. I have stayed in many similarly priced accommodations throughout Europe and this may be the worst.

No cleanliness. Breakfast all gone no coffee had to ask for fresh milk. No toilet paper in mouldy bathroom. Mould on walls. Broken tap. Dirty carpet. Room in basement. Awful place. Vacuum cleaners left in guest areas. A Dump!

We arrived late, personnel was very helpful, the room was tidy and the facilities were good.

Great location, only a short walk into the main part. You can see the botanical gardens from the room which is well worth a visit. After reading a lot of reviews on other hotel booking websites we were slightly horrified about what we were going into. However, we'd paid upfront and there's no option of a refund so we went prepared. We took our own towels and bedding as well as cleaning products. The staff were great, accommodating our late arrival and talking us through how to get to the car park around the backstreet. The car park is just really a yard which can just about squeeze 5 cars in. There's evidence both sides of the wall where people have done damage to there car as well as a meteor sized pot hole in the centre of the yard. We were cheerfully informed this too had damaged cars previously. The entrance is down a very narrow cobbled street which makes swinging your car in or reversing, which I ended up having to do, quite tricky. So "parking available" is a stretch. On entering the room, which is really quite a stunning space, we were met with an odd array of furniture (with handles missing) but a reasonably comfortable bed. Both bathroom and bedroom have beautiful high ceilings and huge windows. They really could be quite beautiful if decorated properly. The bathroom suit was very old and tired with enamel flaking away in the bottom of the tub. The shower was hot and reliable and the toilet seat was properly attached, so no issues there. But all needed a good clean.