Very good property

The hotel was very clean, newly renovated, convenient location for our trip. Staff were very nice and were able to accommodate late check in. Room service was pretty quick. I would definitely stay there again every time I am in Kingston.

Everything would have been just right, except that the ambient temperature on the hallways was extremely (and unnecessarily) low. I wonder what is the reason for this? Your clients are very uncomfortable (we had to turn on the heating in our room, when outside it was a warm, summer day). Your costs are higher, Not to mention the negative impact on the environment. Otherwise, it could have been a lovely stay. V. ACHIM, Toronto

Excellent stay. Hotel is new and clean, and the fitness room has everything you need.

Hotel itself is very nice. When we got our stuff into the room we went to leave to go get food and our door wouldn’t lock. They were able to fix it right away which is great. When we got back we took a look around and realized there was hair all over the floor, in the shower, on the shampoo and conditioner bottles and there was some pieces of garbage lying around. We paid a lot of money to stay and it wasn’t worth the price for the uncleanliness of our room. We informed them at check out and the manager helped us right away to compensate for the experience we got.

Great, clean property. The staff are very friendly and attentive. The only downfall of the Doubletree is the pool being in the hotel next to it, so you’re actually going outside and into the other hotel.

I recently stayed at the DoubleTree by Hilton Kingston in Kingston, Ontario, and unfortunately, my experience was far from satisfactory. I was placed in a room directly next to the staff workroom, which turned out to be a major issue. The staff were loud, talking on their phones late into the night, and constantly coming and going, causing the door to slam repeatedly. This made it extremely difficult to get any rest. Additionally, my only entrance to the building was through a back alley door, which felt unsafe and degrading. This was not the experience I expected from a Hilton property. To make matters worse, when I attempted to call the front desk to address these issues, no one picked up my calls. I paid full price for my stay, the same as those who were accommodated in the main building, yet I feel I received substandard service and treatment. I sincerely hope this was an accidental oversight and not racially motivated. I trust that Hilton will address these concerns to ensure future guests do not encounter similar issues.

Definitely will stay here again when in Kingston

Lovely hotel. My family stayed for a night. They had this awesome free cookies they give you at check in. Overall, it clean and modern.

We enjoyed our stay

great living experience, nice staff. a little surprise about a complimentary cookie when check in. it would be perfect when there is hot tub.

Nice new hotel

Lovely new rooms

The signage was poor, the parking lot was rough The room (204) was tiny and should have been half price A very disappointing experience with a new property

$3 for a lukewarm 330 cl water bottle in a $229 stay from 9pm to 8am overnight is not cool.

Great Hotel, Great sleep and the staff was excellent in accommodating my mother in law With her disability to make sure she was Comfortable.

Nice and new facility, but I couldn't sleep. Unsupervised kids had "olympic games" in the hall way. Had to interact with them.

Newly renovated and looks great!

Great hotel

The good - check in was quick, front desk was friendly, they even hand out cookies as a welcome gift. Room was generally clean. Parking was ample. Not so good - reservation was made for 3 people, only one washcloth provided The bad - you can hear train passing by at 4am and then every hour or so. If you are a light sleeper, then I don’t recommend this location.

Modern, newer building that is kept very clean.

The only thing that bothered us was, it was like a maze. It was hard to figure out where your room was, but all in all it was excellent.

Great, modern hotel. Very clean and close to great amenities.

X

The property has very tiny bathrooms in the room. The bathroom door creak like in a horror movie. On a 3 night stay they never came to clean the room once. When I inquired they told me we didn’t stay long enough but did look at the actual book to verify if the room should have been cleaned when I complained. They also failed to mention that the room they gave us backed on to a service area .. so early morning wake up to back up beeping and the sound of carts going by the room. It was not the experience I expected in this brand hotel. May detour me from these properties moving forward.

The showers really takes long time to heat up and the wall is really thin to the point that you can hear the other room’s snoring.

Great location to visit Kingston! Close to some quick meals, gas, grocery and a pharmacy. Only 10 min from downtown, so you can refresh between sight seeing and dinner. Front desk and cleaning staff were very friendly. Wouldn't hesitate to book again if visiting the area.

The bed wasn’t very comfortable.

Happy that they had a level 2 charger for my electric car. All staff were super friendly.

Hotel was clean, recently updated and had lots of parking.

Renovated rooms but the room did not smell good… vents needed cleaning! Staff was amazing!

Property was under renovation,no dining, bar facilities. But the staff and rooms where very good