The hotel itself is very nice but unfortunately the management of it let it down significantly.

MAJOR CONSTRUCTION GOING ON BOTH INSIDE AND OUTSIDE THE HOTEL. Level 12 is currently being built, so on floor 11, I had hammering directly above my room until 9/10pm and it recommenced at 7am. Very very unimpressed as it made for a very miserable stay. Besides that... Check-in took 40 minutes - the line was huge and there were almost no staff serving. Room cards didn't work three times so I had to keep returning to the line. There was a strong unpleasant fishy smell in the lobby thought my entire stay. Room service order arrived incomplete. There was also no room service menu in the room so I went down to the lobby to collect one. Reception assured me there was a QR code on my desk, so I went back to my room, and there wasn't. I called to get one sent up, which took 15 minutes. Consierge took my bag, looked for my name on my airline tag then gave me a ticket and told me it would be delivered to my room. 90 minutes later when my bag hadn't arrived, I went downstairs to collect it myself. I handed them my ticket in exchange for my bag, only to be told it was my fault I had not received my bag yet as I had not handed my ticket to reception at check-in.

La propreté et surtout le service

Rien

New hotel, clean room and perfect

Nothing

All the Service

Nothin