It was a great time, this want the first time here and its always been good.

Modern hotel, walking distance to Disney Springs.

Modern hotel, walking distance to Disney Springs.

I was charged extra holding fees which locked me from using my credit card. They still haven’t been removed three days after check out. The hotel was clean but hidden fees and price transparency were an issue.

I was charged extra holding fees which locked me from using my credit card. They still haven’t been removed three days after check out. The hotel was clean but hidden fees and price transparency were an issue.

The room they provided was not ready. Pillow cases around the room, no shampoo, body wash, towels upon initial entry

The room they provided was not ready. Pillow cases around the room, no shampoo, body wash, towels upon initial entry

The stay was womderful, however we were met with hidden fees such as parking and occasional overnight fees which were not acceptable. Therefore, unfortunately we will not be staying at the Renaissance again.

The stay was womderful, however we were met with hidden fees such as parking and occasional overnight fees which were not acceptable. Therefore, unfortunately we will not be staying at the Renaissance again.

I enjoyed my stay at this hotel. However, I would have liked a comfortable in my room.

I enjoyed my stay at this hotel. However, I would have liked a comfortable in my room.

Excellent hotel. I would have rated a 5 if the honored my request for a balcony. I paid for a balcony room and asked for a balcony room. They assigned a room with a small platform- a chair would not fit and the sliding door was locked at the top preventing the guests from opening it. I asked for a balcony we could sit on or even an option to open the sliding door, but there was no option for my request. The pool was awesome, the drinks at the bar included the 18% gratuity, but they provided 1 complimentary drink. Parking is $25/day. The location is perfect for a walk to Disney Springs.

Excellent hotel. I would have rated a 5 if the honored my request for a balcony. I paid for a balcony room and asked for a balcony room. They assigned a room with a small platform- a chair would not fit and the sliding door was locked at the top preventing the guests from opening it. I asked for a balcony we could sit on or even an option to open the sliding door, but there was no option for my request. The pool was awesome, the drinks at the bar included the 18% gratuity, but they provided 1 complimentary drink. Parking is $25/day. The location is perfect for a walk to Disney Springs.

The hotel very fresh and clean and kept up very well or went through a recent remodel. Very nice for the price! I was expecting a $45 resort fee according to hotels.com, instead it was $50 plus another $25 for parking.... Other than that Donna at the desk gave me a voucher for free cocktail and a $15 food coupon. Very nice and close to Disney Springs, just watch the fine print with fees.

The hotel very fresh and clean and kept up very well or went through a recent remodel. Very nice for the price! I was expecting a $45 resort fee according to hotels.com, instead it was $50 plus another $25 for parking.... Other than that Donna at the desk gave me a voucher for free cocktail and a $15 food coupon. Very nice and close to Disney Springs, just watch the fine print with fees.

This was a very comfortable stay. Room was clean, nice beds. Staff were friendly and helpful. Upon arrival they gave me a voucher for a cocktail and a $15 voucher good towards meals. Very convenient to Disney Springs. Will stay here again.

Donna at the front desk was amazing. She did her best to redeem the hotel's mishaps. The issues were as follows: On Tuesday 3rd, there was no breakfast. The breakfast hall was closed at 715am, ahead of our very long day at Disney. We were left with no breakfast. The very next day, there was no buffet and instead we had to order from a menu with a limited budget ($20) provided by the hotel. This was unfair given breakfast was included within our stay and we were under the impression that we could eat anything we wanted under the original arrangement. Furthermore, when the bill for the breakfast was presented the prices were higher on the bill to that on the actual menu, meaning we got less value for what we thought we ordered! Otherwise Raymond at the restaurant was brilliant. Our rooms were not cleaned, until I raised this the second day. Donna was amazing, she arranged brithday balloons and cake for our 3 year old daughter which made her day. Donna was also very attentive. Without her I would have given the hotel a 1 star feedback.

Service was great. The room was clean, but the bathroom could have used a bit extra attention, other than that everything around was great. Ice matches were not running on some floors. And we did get our door knocked on very later at night, maybe 11 or 12ish asking if we needed room service even when the notice to not disturb was on the door. Donna was great at the front desk, quick service, very nice. Got sweet treats in our rooms and free drinks for our anniversary along with balloons and a very sweet letter. We will definitely be returning.

Check in was great. Donna explained and offered everything and even said "anything is not perfect just let me know and I will fix it". Don't get that too often. Great stay

Our second time there! We love it! Millie and her team always make it a great trip! We will be back!

comfortable, clean and pleasant, I recommend it and would come back again.

Truly a wonderful stay! The staff was so kind and went above and beyond. Gisel at the front desk was great! The hotel itself is so beautiful and I loved the room. I had a view of Disney Springs and could see fireworks from my room! It was comfortable and overall will definitely be staying there again.

I had such a great time staying here. Rooms were large and very comfortable. Staff was super friendly and helpful. Pool was great and relaxing!!

Staff is excellent! Would definitely book again!

This was ALMOST a nice hotel. Very aesthetically pleasing. The bed was comfy and the rooms were clean, but some issues that were bizarre. Check in was easy. We got to the room. Went to get ice, and it was empty. Had to ride to the 12th floor from the 9th to access ice. The next morning went to get breakfast. $50 for an adult and a kid meal. Outrageous! And the elevator would not work! Stood there for 10 minutes waiting. Nothing. Called the front desk....the seemed less than concerned. I'm disables, and while I was ambulatory for this trip (no wheelchair) I can imagine some people can not walk 9 flights of stairs! The staff was friendly otherwise. Smiles and polite, but this place has some weird issues.

The hotel was immaculate, beautiful. The problem was that I booked with the understanding that there was a pool and a spa and neither was true. I was extremely disappointed and when I asked the staff, they were not apologetic at all. They simply said the hotel across the street was allowing their guests to use the pool. Well the hotel across the street was actually at least a 7 minute walk. I also booked with the intention of having a spa day because it was supposed to be a relaxing few days. I do not get to travel often, so sufficed to say I was really disappointed that neither the pool or spa was available. There should have been a disclaimer when booking the room.

Elevator was broken sadly. Mold in the shower and nail clippings in the bathroom floor.

Nothing exciting about this hotel.could have been cleaner. It did smell nice when you first walk into the Hotel. It has back doors that don’t even open. However, the hotel was under construction, the spa wasn’t open. I checked in on may 31st and checked out June 4th. I was over charged and it’s been a hassle to get a refund. The manager has had little to no communication with me.. the front desk staff has no access to the “new system” I’m beyond frustrated! I’ve never had an experience like this. I’d never stay here again nor would I recommend anyone to stay!

Always loved this hotel. Quiet, clean (smells great), and very nice staff. Will be back

We booked under previous name of “B Resort”. Everything and everyone there was awesome. Highly recommended!!

Really liked the upgrades to the property.

The staff was not helpful at all