Position. Staff. Breakfast and facilities.

Nothing really.

Location was convenient. staff was very helpful. Coffe shop downstairs was fast and friendly.

Friendly staff

The hotel balcony

The hotel was amazing with great room service and attentive staff members

Everything was great

The hotel charged additional fees once we had checked out. There was no explanation for the additional fees charged and booking.com has not yet replied to our request for an explanation or refund. We did not TOUCH anything in the mini bar because there's a sign saying if you touch (not consume!) you pay. Booking.com is aware of this issue and has not responded (twice).

The staff was really nice and helpful

The hotel is way too expensive not to have room service and basic cable. the rooms are small. my mom got dehydrated due to no free breakfast and expensive snacks

Most everything

Pillows are all oversized and not comfortable.

I loved the location, how comfortable it was, the staff, and the reasonable pric.

I only had one little aggravation and I didn’t want to trouble the staff. The toilet taken times that it wouldn’t flush and I would make it work.

The location was great for Essence Fest.

It could use some modernizing. There was a small hole in the ceiling in my room and the shower handle had to be pulled with all of your strength to turn the water on.

The atmosphere was very nice. The building is exceptional the front desk it was exceptional, even during the chaotic.

 The room next-door flooded the night before. Therefore, it was construction light on my first day in the morning. The view outside of the room the balcony looks like it’s of an old swimming pool that doesn’t have water

Staff was extremely nice and accommodating. Location was excellent and room was very comfortable.

Excellent customer service, Room 569

Service was excellent.

Everything was exceptional , restaurants insides are amazing

Pool was filthy

Great location wise for exploring NOLA, spacious and comfortable room, friendly staff.

Couple of maintenance issues and charge for a mini fridge

everything

The staff was really nice

Not enough towels

good location clean room

staff was not accommodating kids were playing on the exercise equipment in the gym and large groups of unattended kids at the pool no hotel staff would come up to enforce rules would not give us a 30 min grace period in the parking garage