ROOMS WERE DECENT AND THE RIVER RUSHING OUTSIDE WAS AWESOME 😎 GOOD VALUE

IT WAS LONG WALK TO TOWN .... ONLY CAUGHT TROLLEY ONCE 😔 THE OUTDOOR CHAIRS WERE HORRIBLE

The picture of the rooms is nothing like what it is in person. It looks like the pictures online are cropped and doctored. The description says queens beds but it was only full size beds. It’s very outdated and the price we paid for 1 night definitely wasn’t worth it. We will not consider this motel for any future stays.

Room was stinky. The floor wasn't clean. Was out casted for having an extremely very well behaved and clean dog. But the room smelled of pee and poop. From other pets.

Cleanliness

Location is good, price, pool, creek all was good

Needs updated

Location, very blain room, no art work and the bathroom could be cleaned better on the floor and corners, no microwave in room.

The pools, location and price

No microwave in the rooms

The pool was nice, indoor pool was nice, hot tub on a cold weekend, loved our balcony over river, loved it was within walking of strip with places to eat and entertainment , first time staying here and staff were nice, older hotel but clean and comfortable for the price. Single mom on a budget who just wanted to make memories

No parking!! Had to park more than 2 blocks from hotel in another hotels lot, not happy about that. Construction across river was very loud, loud noises at 230 am sounded like garbage truck picking up dumpster , no microwave in room, old stinky carpet in room

Good location away from town

Not enough parking spots. We had to park around the hotel away from our room. Not near the nice pool, ours was very small. Beds were not a regular queen sized. No breakfast included. Dog was barking below us during the day.

Only positive about this place was that we could walk from the lodge to every attraction we had on our to do list for our honeymoon road trip stop in Gatlinburg. The sky bridge is a must to check out even if your scared of heights the view is breath taking and it's just about a 10 minute walk from the lodge to the lift to the sky bridge.

Well for starters on what we disliked: We picked this place to stay because of the pictures of the beautiful balcony with a river behind it and some trees , well yeah there was a small river and a few trees ...... Along with a massive construction site that promptly resumed construction at 6 am..... Honestly that was very disappointing, but if those were the only issues I would have rated 7-8 because it's not the Lodge's fault for the construction, but for those misleading photos that need updating.But that wasn't even a problem compared to how unhygienic it was. As soon as we entered the Non-smoking room a smell of nasty stale cigarette smoke just hit us in the face. The lamps had what must have been years worth of orange brown gunk buildup along the inside of it along with a couple spiders and a complementary cob web coated in dust . Found ash in the corner of the bathroom and on a bed too. The whole room just grossed us out. Slept on top of the blankets just because we could not trust if someone had actually cleaned it there was ash on the sheet. the bottom of my white socks turned black from walking on the carpet hopefully it was just dirt but who honestly knows how nasty that carpet is. You can have an outdated room and still have it be clean ! Like come on 😭 I don't wanna be rude but, we would probably never go back unless they completely renovated the rooms and kept the rooms clean preferably no ash or cigarette smell.

hot tub

Good place to stay

everything

walking back from Gatlinburg Convention Center. just wish it was closer.

that is was close to all attractions

the room did not have a microwave

it was close to everything

the pool and staff great customer service

I loved that the room over looked the creek. I could even hear it with the door closed and that was wonderful

The room had no microwave which was a thumbs down expecially with the kids. The bed was uncomfortable but maybe I'm just too used to my expensive mattress at home.

We loved the pool and sauna area. Very clean and warm towels available to use. Clean rooms and hot water in the bathroom/showers.

No microwave in our room was a thumbs down especially with the kids.

The jacuzzi and fireplace

We have stayed many of times and loved the Creekside rooms because of the privacy but now all the trees are cut down by the creek and they are building another place back behind it so it’s not secluded anymore. Parking was awful. We had to park up the road away from the rooms because there was not 1 parking spot open when we arrived back to our room after being out in the town.

clean

bathroom very small

location was good

No hot water in sink, hole in bathroom door, tub pealing, black mold in bathroom. huge crack in front door could see daylight. walls seemed dirty, hair dryer was melted.

We had an inconvenience in our trip there but once there they helped us in the most way possible

I liked the indoor pool and hot tub.

the hotel food was not very good at all, the room smelt like cigarettes that our clothes smelt like cigarettes. The bedding was hard and hard to sleep with.

we liked the indoor pool, cafe, rooms spacious and clean

walking outside after pool to get to room