Elevators were down, breakfast had been discontinued. trash wasn't cleaned up nightly and animals spread in around.

Big room clean

Clean room, location, continental breakfast, hot water

Would be nice to have coffee or hot tea in the lobby when returning to the hotel at nights.

Clean. Great location.

Not enough towels in the room, not any extra rolls of TP. Tv quit working the last night.

The hotel is well located, it is excellent for families with children.

My room needs to make repairs in the bathroom and in the bedroom, also for un receptacle you can see a drip of water. the breakfast menu is almost the same every day, for one day it's ok but for several days it doesn't feel good

Breakfast was excellent, location is our main reason for selecting this location.

Parking, need new pool chairs, need to finish renovations to room before booking

the location, large rooms, two sinks/ mirrors.

tub drain was slow, carpet was badly stained.

great location. plenty of hot water. loved the jacuzzi tub. we arrived earlier than expected and they were gracious enough to go ahead and let us check in

room needs some tlc very bad patch work on walls and bathroom wall. beds need to be updated as they were hard as a rock. room didn’t come with a tv guide so we had trouble finding channels. tv would freeze up when flipping through channels. room 301 for reference.

great location! breakfast in a cute A-frame, and easy access to a pool.

parking was tight on weekends nights as they also offer pay-to-park to the public

The bikers in the parking lot helped me park. There was a trailer parked behind my parking spot and made it very difficult to pull in and out. You can walk everywhere in downtown if you want to so you do not have to worry about parking. The pool was clean. One of my family members left their iphone charger in the room and they called to let us know but we were already two hours away. You can only have one car there, which I did not know, my sister was with us in her car, they let her park there because they were not full that night which was nice.

It was nothing like the pictures posted on the website. Everything was much, much more dated than the pictures. They have tried to update but..........not quite. It was clean but dingy if that is possible. We had a sink in the bathroom and a sink in the vanity outside the bathroom. The sink in the bathroom had no plumbing or faucet, just a sink. The pool area is much smaller than what it looks like on the website. The man at the front desk was irritated and not very nice...maybe he had a hard day???

The location was great! The bed was comfortable. And the bathroom set up was great!

It was extremely loud. I could hear everything that was going on outside. We were next to the ramps that go up to the next floor. People running up and down them all night. Also, I heard what sounded like a saw and hammer at midnight.

location

Location

No hot breakfast. Could had better rooms at better hotel.

This was our third time going to Gatlinburg and we have stayed at Crossroads each time. The room, location and all is nice.

We arrived at 3:30 and was told check in was at 4 and our room wasn't ready, and that check in was at 4 so we had to sit in the car after driving several hours there and wait for a call that our room was ready. We watched to see where they were cleaning the rooms and the room we got, nobody cleaned it while we were sitting there which means it was ready we just wasn't allowed to check in until 4. A check in time a little earlier would be nice, 4 is kind of late in the day.

not much but location

filthy very disappointed in the room as a whole,mold everywhere in the room

Staff was extremely helpful, even parked my SUV for me. Room was nice and clean. Great location (we was there for New Year’s Eve) and the space needle is only right around the corner. Will def go back.

No complaints

easy to find. budget friendly.

Not one of the drink machines on property worked. the gentlemen at the front desk knew this when he gave me change for said machines. not once did he mention they were out of order. and not just out of order, but an ice machine blocking a doorway was a bit odd.