Spacious room. Comfortable bed. Pleasant bathroom.

Reception staff the type of room we had booked was no longer available. We insisted on a room that matched our booking. In the end, they somehow managed to find one. As 'compensation', they offered 2 drinks vouchers... but the drinks never appeared. By this stage, we were too tired to complain. It's also worth noting that some rooms, like ours, are on a busy corridor: the noise levels can prevent sleep.

room was lovely - big and bright and comfortable- bathroom was great- breakfast was exceptional

check in could have been a little quicker

The staff were approachable and cheerful and helpful.

The room was very disappointing for a 4 star hotel. The bathroom only had 1 bath towel, the shower had 0 power. The room did not have enough tea, coffee, sugar, milk. There were not enough pillows and no extra linens if you were to become cold during the night. The parking was not free and although discounted as we were hotel guests it still cost £15.00 for 24 hours. The carpark was so full we had to circle around the car park three times trying to find a space! Ridiculous!

Lovely staff at reception

Bar closed a bit early

Well situated. Decent food. Comfortable bedroom.

Convenance to T5

The room was cold but engineer quickly resolved

ease of access plenty of lifts clean room relaxed atmosphere

nothing to be honest

Sobu sam bukirao nakon otkazanog jutarnjeg leta 18.10. s mogućnošču Check-in u 14:00. U hotel sam stigao malo prije 12:00 i pitao za early check in što mi je omogućeno za doplatu od 10 GBP po satu. Nije baš dobrodošlica budući je soba i tako bila spremna i prazna ....

Clean but basic

Poor service

The hotel served its purpose - all we wanted was a place to stay for one night, close to Heathrow and the car rental pick-up location.

The room service meal was very ordinary, cold by the time it reached us. The checkout staff weren't overly helpful and the room looked as if it had been serviced in a hurry, with a minimum of tea bags etc. The whole ambience was not up to the standard expected of the Sheraton brand.

Rooms very comfortable and clean. Staff extremely helpful and polite.

There was no mirror at the dressing table - not great when trying to dry your hair of apply makeup. I ended up kneeling on the bed as there was a massive mirror above the headboard !! Not great :-(

Great location for access to Terminal 5 via the 350 bus a few minutes walk from hotel only £1.75. Super comfortable beds, great hot shower, friendly professional staff. Room was quiet and peaceful and perfect for an overnight stay before an early flight.

Desayuné pero el precio alto.

Los precios de alimentos.

They helped me in a situation where my flight was cancelled and I had to rebook.

The bus to T5 is not to be relied on. There were 4 times where it didn’t turn up and the staff advised they couldn’t help.

Great room, spacious, clean, quiet after a long journey of travels

Far away from Terminal 5. Previous reviews said the hotel hopper was an easy way to access to the hotel to and from the airport, but the bus service is erratic and not reliable in my experience. You’re best off taking an Uber/taxi.

This hotel was accessible via the HotelHoppa bus from Terminal 5 LHR stopping in front of hotel (a big plus when traveling from the airport). The hotel reception was welcoming, clean and well-appointed with areas to sit and relax. Staff was gracious and accommodating at check-in and efficient in accepting our larger bags for overnight storage in the secure luggage room. Our room was spacious with all the amenities you could want, especially following multiple long flights: quiet so we could get sleep, comfortable beds with luxury bedding, room temperature easy to adjust, spotless bathroom had shampoos etc. and coffee/tea service were provided. We had another early morning flight so we did not take advantage of the restaurant. During our short ride from the terminal, this hotel appeared to be the best location/best looking option. Could not have asked for a better accommodation, especially so close to the terminal.

The only drawback was that the hotel is on the HotelHoppa route that only circles once an hour. If you miss it, sit tight! The ride is short and you can purchase a round-trip ticket (individual or family) which makes the return to the airport much easier. Our family R/T ticket was the same price we had paid previous for a one-way taxi from another hotel close to the Sheraton.

The room was so clean and my bed, after a long day of travelling, was extremely comfortable. Bathroom was spotless.

I had to check out too early to experience breakfast, not the hotels fault, just bad planning on my part.

Room was great

Restaurant was poor quality. Staff not well trained (not their fault), unable to communicate and had no knowledge of wines/produce

The room was spacious and comfortable. Staff were amazing and we had a great stay

Wayyyy to high priced never touched it

The staff, the accommodations, the price that was overcharged...worst place I could have stayed for my pro event.

Comfortable

Bus access to and from airport. Cumbersome and expensive

Breakfast was very good, started early and did not end until 11. Dinner was very good the night we ate there. Nice lobby bar that also serves food. Six minutes to terminal 5 by shuttle. Very convenient to get to trains and go into London to sightsee.

Clean and comfortable, helpful staff

Could small the food from the restaurant in my room, room tip:ask for a room away from the restaurant

More restaurants

Lovely room and hotel, staff were great.

Having to pay for parking after spending nearly £300 to stay there, parking should be included when staying

The room was very comfortable and staff were fantastic

Awful. Will never stay again

The maids were filthy. Management were rude

Sehr dicht beim Flughafen Heathrow gelegen, aber trotzdem sehr leise. Netter kleiner typisch englischer Ort nach einem kurzen Fußweg. Waren auf dem Rückweg von Orlando nach Hamburg in London gestrandet. Flieger nach Hamburg wurde storniert. Hatten das Hotel gebucht, da Check In bereits ab 14:00h und nicht wie bei den anderen Hotels ab 15:00h. Waren um kurz vor 12h da und bekamen sogar schon unser Zimmer. Vielen Dank nochmal. Das war unser Highlight an dem Tag. Preise im Pub unten waren echt in Ordnung. Frühstück war wahnsinnig gut. Taxifahrt hin 25 Pfund. Zurück kann man ein E-Shuttle für 15 Pfund direkt im Hotel buchen. Prima.

Easy check in. Spacious room with a very comfortable bed. Air conditioning was very welcome. Was surprised at how quiet it was considering the proximity to the airport. Good sized bathroom with a large shower.

I loved the welcome and support from the hotel staff.

Friendliness of the staff.

Bar prices! Plus the 12.5% tip which didn’t seem to be discretionary.