Pool, common area, snackbar

Nothing

The place itself was excellent. Absolutely no complaints. It's services and amenities really offer a lot. The staff were very friendly and a pleasure to deal with too.

The enforcement of the hostel rules was inadequate. Between smoking just outside the bedroom and in the bedroom with the door being left open constantly despite closing it multiple times and asking for it to be be kept closed and the banging smell of weed and cigarettes it left in the room wasn't ideal. It smelt stale too as if it has been happening for a long time. But this is down to the tenants and guests more so than the hostel itself. Just mentioning it as it would have been nice to have this information prior.

Nothing, the worst hostel I've ever stayed in in the past 20 years.

Because I’m 38, I couldn't stay in the dorms, thinking that 18-35 was part of the address, but that was the age range. So, this volunteer from England offered me a double room for $60, which I took. After 10 minutes, another English girl also a volunteer, came and knocked on my door, saying that I needed to pay the full price. When I explained that it wasn't my fault and that it was the other volunteer who offered me that price, she insisted that I leave. When I went downstairs to get my money back, she said "NO REFUNDS." I had already booked another hostel, and she offered to let me stay in a bunk bed for the same price, even though the price listed on Booking.com was only $32 AUD due to my GENIUS LEVEL 3 discounts. She still refused, which was pretty rude, actually, not respecting the deal they offered me initially. I was so tired after traveling for 4 hours that I ended up staying in that horrible bunk bed in a dirty dorm where every time the other travelers moved, you could hear the noise of the old bunk beds. The English volunteer gave me a pair of sheets, and she didn’t even make the bed. I had to do it when I was so tired, which I also found disrespectful. The terrace lights were on the whole night, and there was a customer sleeping without blankets and very cold. Additionally, I paid in cash because my card wasn't working, and I suspect the volunteers kept the money, they should not have volunteers at this hostel. Only 8 lockers for 20 people, I didn’t feel safe at all. Also, there were no plugs to charge my phone. This place was literally a nightmare.

proximity to nice places in GC

room and cabinets smelled like cockroach. gate kept us awake every like 20 mins. they said they have told guests so many times to close gate slowly but still issue continues and yet management hasn’t done anything about it.

La ubicación central

Falta de aseo

The staff wasnt very friendly, the shower was dirty and with soap from the last guests (used), the kitchen was disgusting, we couldnt cook anything

El colchón cómodo

Rente una habitación con baño privado, y fue pésima experiencia. LAS FOTOS SON UNA FARSA!!! No tiene aire acondicionado, el baño era horrible, cochino y salían cucarachas y la ducha con cortina de plástico. Nada parecido a lo que rente! Las tohallas todas manchadas. No respetan el horario de sueño, ponen música a todo volumen en las noches.

Nothing everything was dirty, cockroaches and bedbugs

Bedbugs, cockroaches, no AC, The hygiene department has to close this establishment. The rooms are old. The rooms are not cleaned