Average

Great stay parking was so expensive though.

They charged for parking but had limited spaces for the number of guests at the hotel. People were creating spaces in the middle of the lot making it hard to navigate. The property had additional parking behind the hotel, where it was unlit, with no entrance to the hotel.

All was good

Super clean

MJ was super sweet and helpful! Shuttle service was excellent too!

it was a great place, clean, well laid out great customer service. the only problem is they charge to park your car/truck 25 dollars a day. Does that make sense i have to pay to park even though I have a paid room.

Airport shuttle runs 24/7 which made it easy to catch my 6 am flight. Great value and amenities for the money!!

Great clean room. Parking fees? Dumb should be included in your purchase online.

No complaints!

Had some noisy neighbors after 10pm. Restaurant closed. Breakfast buffet was good. Room was clean. AC was not working great, but enough.

The hotel was nice and clean but paying $23 for parking is ridiculous

Was surprised to find that we had to pay $23 for overnight parking - wasn’t aware. Would have booked elsewhere. The lighting in the bathroom was not very bright & no exhaust fan. The walls in the bathroom were not clean or in the entry hall. Very loud as well. I realize we were by an airport but it t was like a raceway outside. The desk clerk was very knowledgeable and professional.

Excellent

I didnt like the fact that i had to pay for parking, thats one the perks of staying in the suburbs.

Had to pay for parking

Efficient and wonderful service!

Clean

Building seems newer but room was not cleaned how it should have been.

Website said parking available should be changed to Parking available for a fee. No convenient food options.

Everytime I stay at Holiday Inn they have free breakfast And free parking and this one has neither

The staff was so friendly and super helpful. I had a wonderful stay!

We chose this hotel due to a short weekend trip flying out of Midway Airport leaving early in the AM and returning late at night. The hotel advertises an airport shuttle with extended parking available on-site. However, when we checked in we were advised that extended parking was only available if we were staying at the hotel each night. How's that supposed to work? Very disappointing. Ended up parking at the airport which was cheaper and easy.

Excellent customer service at check in. Room was very clean, I looked all over the room and didn’t find anything needing cleaning or repair. Very safe, you can’t access hotel floors without a room key. Midway airport departures is a 6 minute drive away. They offer a shuttle but we didn’t use it. Many food options nearby.

Great stay

Got a lot of noise bleeding into the room from the street and the very busy parking lot. I didn’t read the fine print on parking. Simply seem “Parking Available”, what the meant to say was parking available for a fee in a very small and busy parking lot. Good luck! Lobby was very loud from the music coming from the bar area with lots of people coming and going.

Wasn't in the room 5min before I laid on the bed & bed bugs came out the pillow. Literally 3 big bed bugs came out my pillow while I was laying on the pillow. I jumped up in disgust while checking my body for more bed bugs & snatching my luggage off the bed me & mom. Me & my mom started recording & taking pictures. Only found 1 remaining bed bug on the pillow. Did not stay at the hotel, was forced to leave. Was not reimbursed my money to my knowledge. & Had to pay additional money at another hotel. Drove 8 hrs to Chicago from West Virginia to attend a funeral. I was very disappointed & that experience added more stress to me & my mom that we was already experiencing from losing a family member. Terrible experience

Vehicle window broken out in parking lot overnight at least 10 in parking lot. Havent heard a word from management or an appology or anything.

The hotel was clean and well decorated. The staff was very friendly and helpful. The only downfall was having to pay $20 for overnight parking in their lot. Other than that the stay was great.

Everything was excellent

I'm not sure if the issues were because of booking through the Hotels.com app or the hotel itself. My family as well as extended family came into town to have a funeral service for my father-in-law. Our stay was less than satisfactory. Here are the issues we encountered: 1. Attention to the parking fee ($20/vehicle/per night) ahead of time would have been appreciated. 2. One of my reaervations was cancelled midway through and my mother-in-law was left to deal with the issues. 3. The atmoshphere was loud... even playing white noise in the hotel room did not froqn out the noise in the hallways. 4. Upon entering the hotel we were greeted by excessively loud music and people coming from the bar... not exactly family friendly. 5. The $ transactions were complicated and difficult to work qith. On a positive note, the hotel was clean and the lady at the front desk that my husband spoke with was exceptional.

Very clean