I think the bed linen had a strange smell, like cigarettes. the rest was wonderful! Thank you

Good location.

I had to shout to get my room at 4pm

I’ve been to Makkah 3 times and always stayed at the clock tower. This time I tried another hotel for the ratings and found it to be a huge disappointment. The staff was ridiculously rude, racist and disrespectful. The hotel was dirty. I had to wait for toilet paper every day bc they wouldn’t restock it. I asked for shampoo and they told me only two per stay. Which makes zero sense considering the amount of hair I have and my daughters also had to wash their hair. The breakfast was terrible we ended up going to cafe moment to eat instead. I do not recommend this hotel at all. It’s a 0/10

The hotel is excellent. Location is perfect. Cannot fault the hotel. Definitely book again

Amazing location and services. Staff at reception were fantastic and realised how tired I was and I cheekily requested a room with a view and was upgraded. The room was amazing with partial kaabah view Spacious and clean. Everything in the hotel is clearly labelled. Breakfast was international and one of the best views in Makkah. Definately worth the extra cash

My stay at Al Marwa Rayhaan was above and beyond: 1- The staff was so friendly and helpful from check in till check out; 2- The location is superb, you just take the lift to ground floor (Haram) and when you go out you’re in the Haram. 3- The room was so clean and had all the mentioned amenities. 4- The breakfast was excellent and multi cultural. 5- It’s in the Clock Tower and inside the tower you can find everything you need e.g. supermarkets, food court and shopping stores. A huge variety of restaurants is there. I totally recommend and I would stay here every time I visit Makkah.

Close to Haram

Excellent

Friendly staff and great location

My reservation was for a partial Kaba view room . But the room I got had no Kaba view at all. I had reached out to the staff at the reception many times but they could not give me another room with the view. Very disappointing.

Amazing

The bathroom was large but the bath cubicle could be bigger.

Ideally located.

The hotel is located in very close proximity to the haram, and easy access to the mall. The rooms need renovation, as they are dispalying alot of wear and tear, but the beds are very comfortable. The Kabba view from our room was a highlight. The staff across the hotel were helpful, attentive and very professional. The breakfast and dinner buffets are great, and although they are not as huge as some of the other hotels around, the choice of food is spot on and delicious. The terrace dining was beautiful overlooking the haram, highly recommend :)

As the title indicates, we had a great time. We came for an umrah and it was absolutely perfect for that, since it's so close to the Masjid al-Haram, also as an added bonus, you even get the audio from the Masjid al-Haram inside your room during prayer. My only "complaint" would be that the shower had a separate hot and cold dial, I've never experienced that in a 5 star hotel before, but other than that, it was all good. I'd like to especially compliment the staff on two separate occasions: 1. Our Uber driver didn't know the way and ended up taking us on a long detour, when we finally arrived, he wanted extra payment for wasting our time (which we were not keen on of course) and was so insisting that he followed us all the way to the reception and kept bugging us, but after a quick talk with the staff about how we had tried to compromise with the guy (by paying 2x the initially agreed amount (while he insisted on 6x)), they handled the guy nicely and made sure he left in an orderly manner without creating a scene. 2. Our plans changed a bit on the last day which meant that we needed more time before checkout, so I talked to the reception and unfortunately extending the room was not an option since it was already booked, but, since they were arriving a bit later, they offered to extend our checkout by 90 minutes (free of charge) and that really saved our day. So yeah, definitely would recommended and have to say the breakfast buffet was really nice too ;D.

Excellent staff! The front desk and housekeeping staff are very friendly. Special thanks to Abdul Azeez from the front desk, who walked me through multiple floors to find my mom, who got lost in the elevator. While walking with me, he called the video team and staff on each floor to locate her in a 30-story building in a very short time. Another person I have to appreciate is the hospitality person, Ahmed Husain. He welcomed us with a smiling face, was very friendly, and performed housekeeping very efficiently, providing enough towels and coffee items. Before we left, he made sure we were fully satisfied with our stay and encouraged us to contact him for any additional requirements. There are many other positive experiences with the staff. I've stayed in multiple hotels in Clock Tower, and without a doubt, I can say this is the best.

The place is literally in Masjid al haram. The staffs are very respectful and cordial, and especially very well versed in English which helps greatly in communication. Breakfast is fantastic. Clean and cozy place. Very modern and close to everything. Highly recommend!

It’s private and clean. Very convenient to reach Mataaf

Near to Kaaba

Best stay. Wael was amazing and very helpful. Wael accommodated us as we arrived early for check in! Upgraded our room and made our stay a pleasure. Alhamdulilah Will definitely stay here again. Shukran for your service Wael!

Excellent location and facilities. Breakfast was excellent quality. Staff service was also excellent especially the room cleaner Sharif who was very helpful and kind throughout our stay.

The property was not clean, the cleaners did their best to clean but the linenes and pillows were beyond a disaster. I had to request the room to be vaccumed when i arrived , it was very dirty and the beds did not have fresh linens . The hotel is deignated non-smoking but the odor of smokers was very apparent in the rooms. Had to change rooms twice to find a clean one and that was a disaster The ventillation is soooo bad that I had to walk out in the middle of the night a couple of times to get fresh air The overall hotel hygiene needs re-vamping as i do not recommend anuone to stay there in the state it is in now The breakfast bar had good food but the staff need to control hiw low hygiene individuals behave around the food bar …. The behaviour is disgusting!!!! Face masks and plastic gloves shiuld be worn by all patrons to limit ill behaviour and protect others ftom getting their germs The staff were cordial but that by itself does not make a good stay Do Not Book it !!!!

The Saudi staff at the front desk are excellent and very curtious, the cleaniing staff are also very curtious but only if they know how to communicate…. There is a big language barrier and the staff seem raw at customer service … they lack proper training. The towels and specifically the linens and bed pillows were not clean even when they changed them the exchange were also not clean …. So so grose to sleep with n someonle else’s stincky sweat and ofor … uuugh Its a non smoking hotel but i could smell the stincky smoke odor while i was in my room and that irritated my lungs as I have allergies The food bar is amazing but the guests that don’t have good hygiene made it grose - licking of the fingers while serving their food , sneezing while standing at the food bar without covering or blowing their nose while getting their food —— so so grose …And the staff do not mention anything —- very bad hygiene place …. I was happy to leave !!!! And will never again book at this location

It was pleasant experience

The girl at the checkin provided excellent service with an upgrade. Mr. Asif Khan the Concierge Manager at the Hotel was very helpful during checkout and getting the Taxi I wanted.

Great location within the mall steps to the Haram. Great food and service. Nreakfast was great. The washroom layout made it difficult to shower and use toilet with both too close to each other in both the rooms we booked. Otherwise great for families.

Just perfect

Nice hotel

Staff and services and cleanliness was amazing.

Great location and service. Good buffet and food options.

Very organized hotel , very nice staff