Selected this hotel based on experience with other Radissons. The common areas and dining facilities were acceptable and the food was good. However, my room was not up to Radisson standards. The carpet was worn and had large stains. The sound-proofing was not good and noises from room next door and hallway were distracting. The rooms really need to be refreshed.

The cleanliness of the rooms and hallway is sub par

I had booked a premium room with 2 twin beds. They gave us one with a king bed and it was frankly horrible. On enquiring, they had given our room away even though I booked it 21 days in advance. They tried to compensate they gave us a separate mattress which led to bad back for my friend. The washrooms were old and the bathroom door wouldn’t lock. The TV and internet didn’t. The technician couldn’t fix the internet and they gave us another UN/ pass. They couldn’t give a second key since system was down. They upgraded us to a premium room the next day and room was much better. They also gave us a complimentary supper. Breakfast was average but dinner was good. Though they tried really hard to make our stay pleasant after the first night, the hotel is in a really very bad condition even for the premium floors.

Great location. Close to hospitals, corporate offices. Lots of eateries and shops near by. Sharath City mall 1km away. Good size, comfortable room. Housekeeping team very helpful. All staff were polite and helpful. Food from room service average. Breakfast buffet wasn't included. Decent spread. Sheets clean, comfy beds, towels had light staining. Pool was average, pool side not very inviting. Gym looked decent; didn't use it.

The property is in bad condition. Needs a complete uplift. Not a Radisson quality hotel.

The hotel is beautiful and check in was so smooth. The room was great, the sheets were clean, and it had a great view. But the room smelled of stale cigarettes, the carpet probably could probably use shampooing to get rid of the smell, easy fix and it would be absolutely perfect!!

While the service is great, location is good as well - the rooms are dated and carpet has mold, water in the bathroom showers doesnt drain and towels given are super old! They need to replace carpets at a minimum..

Good.

Cleanliness

Even the restrooms are not clean

Internet was not working in my room. I called the front desk almost 4-5 times and even went to the desk to complain about the WiFi. They said they will send someone to check but no one ever came to check this.

Bathroom drain was plugged. Found out when i took a shower. Entire bathroom flooded. Room service should check this everyday. Refrigerator was not working. I had eye drops which needed to be kept refrigerated. Needless to say, the eye drops had to be discarded. They changed the refrigerator after 24 hours of my complain. I would not stay in this hotel again.

EXCELLENT

The staff refused my guest's entry because we weren't married. We asked for an explanation many times, but the staff kept repeating their stand without giving any reasonable justification. This left us feeling targeted and helpless. The situation worsened when the security manager, started acting unprofessionally. Instead of helping to calm the situation, he was intimidating and made us feel even more uncomfortable. We asked him to show us any rule that denies entry to guests based on marital status, provided they are adults and have valid IDs. However, he didn't answer our questions. Adding to this situation is the twist in the narrative from your security manager and staff. They now allege that my guest was seeking to enter the hotel without providing proof of identification, which is entirely false. At no point during our interaction did they request identification, a fact that further demonstrates the unjustified nature of their actions? To add insult to injury, the security manager tried to grab my phone without my permission when I tried to document what was happening. His actions were threatening and he failed to create a safe environment for guests. Feeling unsafe and frustrated, I decided to pack my belongings and leave your hotel. However, I managed to record some parts of this unpleasant interaction and I can provide this evidence if needed, before deciding to share this experience on social media.

Rr

Room cleaning process is worst and using the towel for floor cleaning

Convenient location in Hitec City district of Hyderabad.

Reception area is great but rooms are worn and need an update. Property is clean. Can’t beat the location.

I reminded the hotel on at least four different occasions of my airport dropoff, and they still managed to forget the arrangement. Amazing...

Not clean

Not clean

Not the same Radisson as before. Not maintained, rooms in bad condition. Upholstery is old and not renovated. Lights not working and not replaced. Maybe industry hit due to covid, but that's where reputation of brand matters. Saving grace is the Food department. Staff are caring and services are excellent. Specially the head of Dining Mr Arun Das. Hotel needs investment to keep up to the brand name.

I don’t like the washroom, No foot mats, No freshness. For name sake it’s 5star hotel but it’s not

I don’t like the washroom, No foot mats, No freshness. For name sake it’s 5star hotel but it’s not

Overall stay was good, the food quality was disappointing... the flush in the wash room was continuously running (losing water).

The beds were small for 3 adults..instead of twin size..you should give 2 queen size beds

Staff is polite. Great location.

Excellent service.

Worst customer service ever received. Never recommend.

The entire staff was great from waiters for breakfast to even housekeeping. Great food and good customer service. Keep it up.

We have a further stay afterwards and have a very bad experience on billing and charges. Highly recommend future visitor do go through terms with front desk before check-in.

Hotel hardware is fine, however, the package we get from Hotels.com do not get full honor by Radisson hotel