Check in was quick and efficient staff helpful and polite. Room was serviceable but a little tired and basic. Easy walk to York city centre and pubs close by for eating etc

There's hardly any reference to parking space!!!!...I drove 6 hours through heavy congestion and found a place in the Guest Houses' designated space and then discovered that guests have to pay for that..and as nobody was around on site to ask how to pay was unsure if i would get a fine..so I found myself creeping out at 3.45 a.m. to put my car in a free overnight car park not 5 minutes walk from the place!!! Very bad!!! Also, checking in at 7.45pm there was nobody there to let me in and I panicked as I had to wait 5 minutes for a reply...but the woman was very kind and explained how to get in etc. The room was lovely and clean and there was plenty of tea and coffee to drink. There should be a plug next to the bed to charge the phone too. Shower was excellent! Bed was excellent too!

Well appointed triple room ,x& great bathroom

I couldn't fault the guest house on it's service, location and the room, although I was disappointed with two things. Firstly, the check in. As I was checking in late, the hosts had been really kind and contacted me, who then provided me the self-check in codes. Upon checking in, I can then use an electronic card to replace the codes when entering the guest house and my room. The code provided didn't work. Luckily two guests came back at the same time when I was locked out outside and on the phone with the host, who kindly helped me and ensured I got to my room. I then went back out to get food. On return, the electronic card did not work. Called the host again, who then provided the electronic code for the entrance again. That's when we found that the code provided earlier was incorrect. There was a later message to my phone to say the code was incorrect though. So overall, I had a card which did not function properly. When I finally got to bed, there was a constant noise coming from somewhere within the building. It was like a boiler or generator kind of motor engine sound. Even with my ear plugs on (which a guest shouldn't be wearing these to sleep), I was still able to hear it. It was still on when I left next morning. Needless to say, I didn't sleep well. The lack of parking was mentioned on booking. The hosts allow guests to park on their designated parking space at a cost. Considering the parking fees elsewhere in city centre, it's only reasonable.

Location OK However the property has rules that are unacceptible such as no food to be consumed in the room no breakfast or food is served by the hotel Last night the owners held a family gathering which became progressively more boisterois and the singing louder especially after 2AM I objected and the noise gradually abated thru to 2.30 AM as I had an early start!!

Safe and clean hotel with friendly staff.

Very nice stay, ideal location, walking distance into town. Lots of nearby restaurants. Comfortable bed, only negative was the shower is particularly feeble and needs a shower pump.

Great two nights stay at Diamond Guesthouse on Bishopthorpe road. Located in a nice part of York, and very close to the centre of the city. Would definitely recommend it, especially for a family looking for a budget weekend break.