Good service

This is our regular hotel for our twice monthly trips to Cancun.

Need a earlier airport shuttle bus

Super bowl day the bar only had a couple beers no other drinks were served.

Staff at front desk were very friendly and helpful. Quiet and comfortable rooms. So many stores and places to eat. Love the free shuttle to the airport.

Perfect

The Hotel is in a nice location. I give one star because my wife and me stayed 2 nights, the secon day we went to shopping and we comeback in the afternoon, went to dinner and comeback @ 10pm to pack our luggage, and my wife notice that her sun glasses desappeared. We call front desk and they tell me that they will call me back in few minutes, they never did. Next morning we ask again like 4 times andthe guy at front desk tell me the same "we working on it, give us a few minutes". In a few words if you decide to stay at this hotel please put everything in the safe box. I personally will never stay at this hotel

The hotel itself is decent and conveniently located near the airport with complimentary transportation. However, the customer service from the front desk staff really diminished the experience. When I called ahead to confirm they had pool towels available to take on a tour, the person on the phone was very polite and said it wouldn't be a problem. But when I arrived and spoke to the front desk staff in person, they curtly informed me pool towels were not allowed off property and treated me quite rudely. I noticed other guests receiving similar unaccommodating treatment. While the hotel facilities are satisfactory, the poor attitude from the reception staff really impacts the overall experience in a negative way. I would hesitate to recommend this hotel to others due to the inconsistent and disrespectful service at check-in and throughout the stay. The hotel management should address this issue with customer service training to improve guests' experiences.

Check in personal was not friendly. Just a blank face. Did not give me all the information they giving to other guests. The breakfast was ok. Am not sure if they were low staffed because plates kept running out as well as the selection of food. One of the staff working in the breakfast area was rude when I simply asked if there were any bowls available.

This is my second time coming to this location and I would return. PROS: 1. Breakfast was always good too because you were offered Mexican and American options. 2. Easy check in / out 3. Pleasant front desk people 4. Quiet rooms /area 5. Multiple restaurants nearby 6. Close to the airport CONS: 1. The hotel offers to help qith excursions; however, the person took too long to get back at me, so I went with another company. 2. The bathroom tiles can use a bit of bleach and scrubbing, especially, the grout areas. 3. Small rooms /bathroom

The staff was extremely unhelpful when we arrived. We arrived at 3pm after a full day of traveling. No one greeted us. After about 5 minutes a guy made eye contact and said just a few minutes. 30 minutes later I said: "When are we going to be able to check in???" I didn't understand his answer, so I said: can we leave our luggage with you we are starving. There were 4 of us with an 8 year old child. When we returned 2 hours later we could check in. I asked for a roll away bed they said no. Never an apology for the wait. And we received drinks free at a restaurant across the street IF you ate there. Really? You should have given us free drinks in the hotel! Terrible customer service. The front desk staff needed training on proper greeting and communicating why we needed to wait so long. The location was lovely. The pool is small and near a busy road. Breakfast was good.

good

Nice close to many things

Clean

Recomendable

No towels and telling me “I will try to get you one” ? “excuse me I said, I need to take a shower before I go to sleep “

Even though my reservation was paid online they made me paid there as well since for them the reservation appeared as canceled. After almost a day, it was a mistake between the reservation platforms and the hotels and they refund me the money but it was an awful experience. In addition, we needed to use the shuttle to the airport and it was full, there was not another option for guests to have as transportation.

Worth the money would recommend everyone to stay there

A few restaurants and stores in the area

Have shopping, restaurants and lots of others stuff around. Close to the airport and friendly staff.

Great A/C!!! Lovely staff and delicious breakfast,,,

Transportation to the airport was not provided

Dirty carpets in hallways. Loose handrails in the elevators. Rooms very small. Bathroom was almost too small to move around in. Breakfast buffet was ok. Internet solid. Parking is not secure so do not leave anything, such as bikes or rooftop storage, on the car overnight.

Was in town for some business. The best thing about this location is that it is easy to get to, close to restaurants and places for meetings. I was disappointed in the hotel for the price of the rooms - It felt like a discount hotel. Small, choppy rooms, the sheets were old and terrible quality. Would think twice before considering staying here again.

Great place Great staffing Lots of good restaurants close by

Great location if you're for business purposes and need a nice place to stay for a short time.

I usually dont leave reviews but after seeing some negative reviews I wanted to share my experience... first of this hampton inn was one of the nicest I've been to. The staff was very helpful. I had a minor issue with refrigerator not cooling within 10min the maintenance man (which was so nice) brought me a new one that worked great. The breakfast was also very good and plenty of variety. The AC was cold and room was clean. I would definitely recommend staying here.

THE POOREST BREAKFAST EVER HAD!!!! Swimming pool on the street!!!!!???? Never Seen!!!!

The rooms are out of date and old the bed and pillows are horrible. The room was not cleaned well upon check in.

the refrigerator did not work, nor the washer, dryer. They did not answer the phone and worst of all there were hairs and stains on the sheets of the beds, very dirty and the bathroom was very poorly made and you couldn't even enter it because it was so small.

Drink voucher at a popular restaurant across the street. Great luggage service and fast check in.

Nice hotel in good location. Only issue during my stay was that the ac was not working well. I asked the front desk to fix the ac but no one ever stopped by. Moving me to another room also was not provided as an alternative.