please update the methods in which you can check in. as international travellers we are using international SIM cards which make it impossible to call your numbers to check in. we had to sit outside of the property and come up with an alternative method of checking in. we then were joined with two other parties in the exact same situation as us. luckily one of the guests was able to get his sim to work. this however was then met with voicemails. this is not acceptable when majority of people travelling to York are only staying for a short time. time is seriously limited. I suggest that you send the instructions to check in via email rather than relying on phone calls. room and facilities were great just extremely disappointed with the check in process!

Nice place, clean and spacious room. Coffee and tea and TV with freeview plus netflux and Youtube. Staff friendly

We were pleasantly surprised by this little hidden gem. The location is fantastic, parking just a street away, the room was clean and tidy. Very impressed with the quality and size of the towels, complimentary shower get, shampoo and conditioner and a well stocked cuppa tray.

A really nice City centre guesthouse type hotel for a very reasonable price. The bed was very comfortable, the television was excellent and the staff and owners are lovely

Was lovely and clean very helpful We turned up 1 hour early didn’t expect to get in the room but it was ready happy days Parking was £7 had a good night sleep

I booked for a double room but was given a family room (with 2 double beds and a single bed) on arrival without any extra charge.I was travelling solo so the space was too much for me.The beds were comfortable.There were enough towels for a family room capacity.There were few bottled water,mugs and teaspoons and plenty of coffee,tea and sugar sachets.If I was travelling with 4 others,the room would be spacious enough.The bathroom was clean.Water pressure in the shower wasn’t strong but not a hassle. The hotel was near York Minster and the Shambles so the location was very convenient. I checked in late,around 9pm,and the reception was already closed but the staff were just a phone call away.Quick check in and also check out All in all,very good value for the money.Would stay here again if I come back to York.

"TRAVLLERS BEWARE" THIS IS NOT A PLACE TO STAY. PLEASE READ ON. YES I KNOW ITS LENGTHLY, BUT I FELT I NEED TO WARN FUTURE TRAVELLER'S OF THE POTENTIAL SITUATION THEY ARE GETTING THEMSELVES INTO IF YOU CHOOSE THIS LOCATION. My Family and I traveled from Canada to the UK. Our last stay was in York, England.We booked this place using expedia. It was very unfortunate and disappointing when we arrived at the Inn. The moment we entered office area we knew then it was a mistake. It was dirty, unorganized. The staff themselves did not look professional as they were as well dirty, and unkept.The so called host, escorted us to our room. I found this a little confusing and strange. She did not give us a key/card to the room. Once inside the room, we found the room disgusting. The flooring was stained beyond belief. The odour I can't explain, but to say it was quite foul. What I found most strange and alarming was when she asked us if we spend a lot of money.Yes, I know this might be a normal question, but it was more of the way she said it. Let's put it this way, I didn't feel that my personal belongings were safe to be left behind while we explored the city.While walking to another Inn, an off-duty policeman explained to us something that was not listed in the expedia listing. We learned that the Diamonds Inn is used quite often for intoxicated or drug induced individuals found on the streets that need a place to crash for the evening. FOR THOSE WHO CHOOSE TO STAY, GOOD LUCK

Fantastic location for a couple of days exploring York. Clean, comfortable room and great price

Good location, close to the Cathedral

Would have liked a second room key for a group of 3

Bed was more comfy than expected at the price point, room had everything we needed and staff friendly. Good location

Great place to stay near the city centre in York. Clean and reasonably priced. Definitely coming back!

Basic but clean. Well situated for the city centre.

Close to city centre, parking just outside. Was good for what we needed.

Stayed for one night, room had everything we needed. Tea coffee even toiletries. We arrived early morning and the receptionist who greeted us was friendly and very helpful we were able to leave our luggage and then go off for the day. She showed us where to park and only cost £7 for 24 hours. Location was perfect 5 minute walk to inside the walls and the hop on off bus outside the hotel. Nice, quant hotel.

Very good location, basic room but good value for money. Clean and comfy.

We found the location very convenient for all the city centre attractions, and a hotel nearby where we enjoyed breakfast. Our room had everything we needed for our two-night stay, including a small fridge. I didn't check our our daughter's room, but had no complaints. Our bathroom worked well, everything was clean. There wasn't much storage which wasn't an issue for us. The hotel is in an older style house and may benefit from sound-proofing measures.

pretty good place to stay, apart from the staff pretty much not being able to talk English and understand us. Also had people above us banging around and being loud and shouting at 3am, and doing the same again around 7am, complained to staff and they just said oh yes they were having a party upstairs.

5 minutes walk to Monksgate and access to the city centre - this was great for convenience. I had booked two nights, and added on a third; this meant changing rooms, so I was a little annoyed when there were no staff available in the morning for me to stow my bags for moving. I called the number given and was told they would call back, but nobody did, and I ended up having to.take my luggage away for the day. However, they gave me a very nice room for my last night!

The receptionists tried to charge us twice for the parking. Luckily we noticed and got a refund for the second one. For the price the room was okay clean but not the best facilities and a little run down. It was absolutely boiling in the room but luckily they supply fans so we did get a decent sleep.

Ruiz on the front desk was friendly and helpful

Great for price

Great location. Walking distance to the airport and grocery store. Friendly staff

Nice place the room was very small which we didn't mind as we didn't go to York to spend time in the hotel. Only complaint is the walls are quite thin so we could hear other couples arguing which isn't exactly the inns fault

Good points Convenient location walking distance to city centre and attractions. Clean rooms and comfortable bed. Plenty tea and coffee in rooms. Cons: Weak Wifi Poor TV reception with fuzzy picture Electric shower weak and temperature variable to extreme temperatures Footsteps and voices heard from above room with no soundproofing Bathroom looks tired.

Convenient to historic area.

All in all was good Parking was started as available on the web site. But apon arrival after reading the welcome pack it was parking available with permit that should be pre arranged. On arrival at the hotel there was no staff around anywhere. I called the contact number on the door who then gave me the two codes for the two does to aces my room. I didn’t see any staff in my two day stay at all.

Better already have a UK phone because at check-in time no one is there; you have to call them. Our room did not have an en suite private bath as represented. Our bath was up a very public flight of stairs. A sign in the room says that no alcohol is permitted. If that is the rule it should be divulged up front. Our last night, the fire alarm sounded at 1:30 in the morning and we had to wait for the proprietor. He said that someone had intentionally pulled the alarm. Previous comments show that he has used that excuse before. They need to get that fixed so that guests can sleep through the night. Good location. Easy walk to the Monk Bar, the wall, and old town. Price is good if booked through Expedia.

The room was 40 degrees when we arrived and it took 2 days with a little oil heater to get the room warm enough to sleep without wearing our outside jackets. The walls are paper thin to the point that we could not only hear all conversations from another room, but we could hear the person(s) SNORING all night long. This is the most basic of accommodations if you just need a bed and a bathroom. It has gone down hill from 3 years ago. It's safe and in a short distance from the Minster and on the bus route to Castle Howard. Oh, and there's NO daily housekeeping. Want clean towels, go to the front desk between 9:30 and 3:00 or hang 'em up and hope they dry. Sorry, we wouldn't stay there again.

The room was 40 degrees when we arrived and it took 2 days with a little oil heater to get the room warm enough to sleep without wearing our outside jackets. The walls are paper thin to the point that we could not only hear all conversations from another room, but we could hear the person(s) SNORING all night long. This is the most basic of accommodations if you just need a bed and a bathroom. It has gone down hill from 3 years ago. It's safe and in a short distance from the Minster and on the bus route to Castle Howard. Oh, and there's NO daily housekeeping. Want clean towels, go to the front desk between 9:30 and 3:00 or hang 'em up and hope they dry. Sorry, we wouldn't stay there again.

Everything in the hotel is so lovely. From the staff who are very welcoming and attended with our needs up to all our needs in our room. It was a very comfortable and lovely stay for 4 days there. We will definitely recommend it to our friends and families.

Great place. Clean and comfortable. Great price. Will stay again.