Comfortable and clean apartment with good balcony. No English speaking TV channels and no one advised us what the WiFi code was. Complementary water. No toiletries apart from hand soap. Basic kitchen area was also good, again no washing up liquid. We didn't use the pool or restaurant as we only stayed one night. Staff all very friendly. Good mercadona supermarket near by with other shops and restaurants. We would stay again.

Large room, AC running well, and restaurant, the hotel is a little old

Good hotel

Relaxing stay at this resort, Within walking distance of the beach and with a nice heated outdoor pool,

The only thing good I have to say is the staff were friendly but the hotel itself needs to be closed and renovated or deep cleaned because I am just appalled that it is even called a resort. I saw 4 stars and I thought maybe people were talking about a different hotel. On the first day we got there, we arrived late in the evening, we wanted to have a shower and the towels were dirty covered in mould, there were cobwebs everywhere, the toilets looked old with stains that seemed permanent in the bowl, the place just smelt of damp and dust and the food was just bland some things were undercooked and smelt like they have gone off. The so-called gold resort is not available to everyone, you have to be a pro golf player and pay over a 100 euros to go on the court to play a game. The pools smelt like sewage and everywhere was just old and dirty apart dining hall. I would not recommend no matter how cheap they list it for, I didn’t take pics cos I didn’t want that horrible content on my phone. I had to keep asking for clean towels and for them to change our bedsheets. I felt irritated the whole time and could not connect to their Internet and they didn’t do anything to fix it, was told they have been having problems with it for a while and did not provide any solutions

Me and my partner stayed in a self catering apartment with a little kitchenette for a weekend. We didn’t eat or drink at the hotel, so can’t comment on that but the pool area was fine and the apartment was nice enough. The room probably could’ve been cleaner and the kitchen was VERY basic - hob, toaster, microwave, kettle, basic knives, forks and spoons and about 3 utensils. Rightly or wrongly, I was a bit annoyed that there was nothing to wash up with - no dishwasher, sponge or washing up liquid - so we had to buy that for only a weekend stay, but maybe that’s normal for apartments? Also, you can usually rent irons from reception for just a deposit at other hotels but I was told it would be €20 deposit and then you’d have to pay €20 to keep it for the week as they have to order it in, again which was annoying when we were only there for a weekend stay. We also paid for a room with a balcony but instead had a ground floor apartment with a patio - maybe that’s normal and classed as a balcony, but still slightly disappointing. Other than that, the room was modern and nice, just the floors could’ve been cleaner, and it was in a nice location about 7 min walk to Mercadona, about 15 min walk to Las Americas and €7ish taxi back and taxi to the airport cost just under €30 which we ordered at reception when we needed to leave. Reception staff were nice and helpful. Would possibly stay here again if I got it on another cheap deal, but I wouldn’t pay full price for it I must admit.

Breakfast was great with a large variety and the hotel is stunning. Only downside is you have to pay to rent out the iron which I believe is 20 euros

Great value for money for our stay in Tenerife. We were given an apartment which had a balcony off the living area and also a rooftop balcony with sunloungers and hot tub (although not filled) which was amazing. The room was large, very clean and the kitchen was well equipped. Only downfall was no shampoo/conditioner/shower gel in bathroom. Lovely hotel complex however pool area was full of children so not ideal if there to relax as a couple. There was a smaller pool on the top level which was a quieter option. Didn’t use the restaurant however bar area/reception was lovely and modern and plenty of seating. Also a supermarket on the complex which was very handy. Would definitely return and recommend.