Properties location is very close to pier but the hotel restaurant facility is not good, they serve dirty glass, breakfast condition was very poor

Poor breakfast for the price Windows in room dirty not cleaned curtains not hung properly Kettle dirty inside had to swap for a new one Bar shut early no mention of last orders no drinks available after 23.00 Card payment only no cash except for bingo games

It’s nice and view of seaside. It’s very relaxed and happy.

This hotel needs to have some major improvements

Nothing

The hotel was full of guests who were noisy and disruptive at meal times. They were not normal holidaymakers, but in large groups. We felt they were taking over the hotel and guests such as ourselves were pushed out. We had stayed at this hotel before but never again. Nor will we be visiting Llandudno again.

You get what you paiy for booked a cheap and cheerful room only the decor is dated but nice enough for 1 night stays

Not good experience

Quality was not good , basic service were not available

I’ve always wanted to stay in this location stunning views and walks up its great that they are working really hard to bring this hotel back to the best condition I hope it becomes as popular as it once was where I stayed was spotless enjoy xx

The floorboards creaks around the bed really bad in the room..

Stayed for two days, putting a Premier sticker on the door does not make it a Premier room, just stayed at the Grand Hotel in Scarborough, a far superior Hotel, even without the sticker on the door, the other downside is the scandalous price for a very poor Breakfast.

Lovely and clean .

Hotel and staff very good. Very good breakfasts but the evening meal was utter crap.

The Grand Hotel is a very dated now. Our room was small with 2 sockets on one side near the television and kettle, which sounds great but when I plugged in the hairdryer I could not see in the mirror as it was too far away. In this day and age we need more sockets or USB ports. However I say in this day and age, but the hotel is suited for the older generation, with Bingo every evening. The breakfast was adequate not really much flavour its obvious the cheapest produce had been purchased. We did not have evening meals there as we ventured out. Staff are pleasant enough. Cleanliness: I did clean the light switch as there a brown mark on it and I did not want guess what that might have been. Décor in our room was very dated as well.

The hotel was brilliant and the room had everything we wanted and even a coffee machine. The food was excellent except for Tuesdays soup which tasted like tomato cuppa soup

Internet dirty bathrooms and a broken shower. I do not recommend the Grand Hotel

It waa a lovely hotel nice and quant with lovely wiew across the bar

There is no onsite parking at all you have to park in town and walk. The hotel is very dated. Our room was unclean and very tired. We didnt even stay for breakfast. 2 bags of rubbish and dirty glasses left on landing by lifts. We wont use this hotel again

Great location and the price is good for what you get . Hotel need improvement and reception staff not very professional

Worst experience. The front desk lady told us there’s no availability. But we double checked online, and got a room. After checking in at the hotel, the toilet’s clogged and poop floating. It was traumatizing.

My recent stay at this hotel was extremely disappointing. First of all there is a misinformation on hotels.com about the wifi as this hotel actually charges for wifi but it’s not written anywhere in the description. Apart from that, room was extremely small, the entry door was almost hitting the bed. It’s misleading picture on hotels.com as they just show a closeup of the bed and nothing else. And k paid £218 for 2 days which is a total ripoff. There were hairs in the bath towels. There was no soap to use while taking a bath. The coffee in the room was the worst I had in my life. I will never go back to this hotel and recommend everyone to not go to this hotel.

While sleeping, water from the ceiling flies to the floor

It was not a great experience as there was only 2 sockets and 1 was not working and the hair dryer has a hard button and very hard to operate and the carpets are dirty and zero ventilation and Very important no mobile signals and unable to use internet and no wifi in the room it was very hard fke us to use mobile phone without internet and sad part is you have pay for WiFi if you need to use WiFi in your room I really feltchwated af that point of time.Very old building highly exaggerated however it was not a great experience at all only realised after staying there for one night. Please don't go by photos as the may mislead and not to forget their premium phone number for the hotel we're a regular plan will not connect to their hotel number can't believe this kind of phone number for hotel so that guest would find so difficult to reach them so horrible

Small bedroom with woodchip wallpaper painted brown. In desperate need of a refurbishment, very uncomfortable worn out mattress. Staff on reception not really interested. Food choice at breakfast was poor with very little choice.

Our stay was good. We'd like to thank Max the maintenance man who was very very helpful to us.

A totally mis sold experience. The photos of the standard double room looked lovely & when we arrived we were so shocked at the shoddy room with a bathroom that looked like something out of a caravan…not what was in the photos. There was a massive queue at reception with customers complaining so we gave up. The room was noisy with a dog barking in the next room & the fan in the bathroom made a terrible noise through the broken ceiling. It was the worst room I have ever stayed in & I feel annoyed because it was not as described at all.

Lovely staff but very pricey

Not a lot to say. I would prefer to shower, which was not an option. Competitive price and comfortable. Staff were pleasant.

We booked a standard room the last minute and the room we got was in such a bad state. It had no windows except for one on the ceiling with continuous noise of seagulls. The flush tank in bathroom was leaking continuously resulting in wetting the room carpet as well. There are no phones in rooms to call reception, they have no Wi-Fi in rooms. After complaining, all they did was put a bunch of towels on bathroom floor. After a while the commode also got full of water and was in unusable condition. They finally agreed to change our room for the next day but we wasted a huge bulk of money for that one night without any rest and sleep.

The property was on the sea view but the conditions of the property was too poor . The lock of the main door wasn’t fully locked & i complained but wasn’t fixed. Even the sink in the bathroom was too small and separate tab for cold and hot water which doesn’t make any sense. I paid too much for this property

Jaded grandeur, broken window, blood stains on pillowcase. Not worth the price.