nice quiet location security excelent everything supplied would definitely stay again

Everything was fine

WAS VERY OVERPRICED FOR WHAT IT IS. NEED TO HIRE POOL TOWELS- WE NOT ADVISED ABOUT THIS LIMITED SOAP, SHAMPOO ETC ROOM AND FOOT PATHS LITTLE COUTYARD DIRTY ROOM SMELT MUSTY. BED HARD AS A ROCK- TAKE YOUR OWN PILLOW

Suitable for our short stay. Handy tram stop, for quick access to Surfers, Broadbeach and Pac Fair. Short walk to the beach. Clean and neat, albeit a little dated

There was no communication, not sure if this is due to Expedia as it’s my first time booking with them. I did however message the resort directly and did not receive an answer from them. The room wasn’t cleaned properly. The bathroom especially. It was convenient having the washing machine and dryer.

Close to everything

I enjoyed the spa pool daily, awesome location at tram stop, easy walk to beach, floors, bathroom could be kept cleaner, but otherwise great comfortable stay

Good property had everything we required.

Good value for money people at check in very welcoming great pool close to everything

Place was not cleaned at all before arriving. We were placed in a room which we were told we would need to pack up our things then move to another room after one night. Room didn’t have air conditioning, the area outside was covered in dirt and mud, we only supplied with half a roll of toilet paper for the 4 nights we were there and was told we would need to purchase more on top of the cost for the room once running out. Can’t use the room towel for the pool and were told to go to reception for beach towels which we were also expected to pay additional fees for. Reception is also not attended at all and had to call and wait for a staff member to come down every time we needed anything. Was only also provided for one key for our room although the room is advertised to sleep 4 and there was two of us staying there. Overall really terrible customer service and cleanliness. Would not recommend and will not be returning.

I enjoyed my stay at Santana ,it was easy to get to ,quiet and close to public transport ,it was clean and had everything you needed for your stay .

Will never stay there again.

Lovely pool and spa area. Bathroom had a bath which was good for the kids. Walking distance to petrol station with coles express and could also walk to trams. Room was modern and decorated nicely but so hot as it had no aircon, only very slow ceiling fans. Owners kindly brought up a pedestal fan for us but still too hot. Windows opened fully in bathroom and bedroom but as there was no screen and we were 3 floors up we were unable to open them as we had young kids

The property was extremely old and disgusting, the furniture including bedding mattresses were old dirty and had a bad deodorant as if it hasn’t been clean for long time apart from the clean bed sheets and clean towels . The kitchen was discussing and greasy , the bathroom was full of hair and mold , for the money we paid $1068 it was absolute ripoff then we were told to clean after us before we leave other ways will lose $200 safety deposit, I think the unite become a lot cleaner as we left than when we first got their as we had to clean it as we moved in , the pool was Filthy full of mold around the edges The property is aging with urgent need of renovations and it’s deceiving as it’s not what it shows on line

Good location and with free parking. Nice and clean room, friendly staff. Bathroom needs upgrade

Convenient spot but a bit dirty and need to provide more than 1 toilet paper

Convenient location, had everything we needed in 1-bed apartment, and secure parking which was included in the cost.

It was a fantastic location, close to trams and all local conveniences.Ideal for families.Good value.Would definitely stay there again.

The pool area is nice and tidy but unfortunately thats where the love ended for us. Our room was very dirty, the sofa bed is not designed to actually sleep on unless you prefer a spring massage while you sleep. The added extras are ridiculous, we appreciate the resort is self service but we would have thought we would get the bare minimun per person staying for the amount of nights. If you're not fussed by cleaniness & terrible beds you'll be fine staying here. We suggest you bring everything you need for your stay including toilet paper, soap, tea and coffee or you'll be paying a $1 per t-bag or toilet roll if you run out!

Room was average.Didn't see the staff at all.Had problems getting the stove top to work and only dealing with staff was over the phone. One towel each ,no flannels.If you wanted more towels, you had to hire them.Air conditioner was an optional extra and if you wanted to use it , it would cost you $10 a day If you just wanted a place to sleep, this place was ok.But as far as a comfortable place to relax ,no.

close to transport and the beach. wonderful spa & clean pool. undercover and secure parking. would book this place again even though we had two single beds pushed together !!

Ideal location a short drive to Pacific Fair Shoppingtown and main areas of Surfers Paradise and Broadbeach. Public transport stops nearby. Clean comfortable self contained unit with nice pool & barbeque area. Very competitively priced and wonderful spot for a lengthy stay.

Loved it at santana resort! Friendly and helpful staff. Close to the beach and the tram station. Would definitely recommend this place.

Big spacious rooms in apartment with air conditioning which we did have to pay a little extra for on arrival but was worth it! Staff we're friendly and helpful with advice on local area and transport. Good location as only 5 minute walk from the beach and close to shops and surfers paradise which you could either walk to or short tram ride to as tram stop very close to apartments. Pool and pool area was also clean. BBQ facilities also provided by pool area. Overall a enjoyable stay and would definitely stay here again if returned to Gold Coast!

Location of the Resort is not great, though it mentions surfers paradise but ts exactly not on surfers paradise, Also the rooms are very small and the carpets are smelly and there is no elevator, The lady at the reception was very helpful but there is no wifi and you have to pay extra for wifi. There are better options available close by on surfers paradise, Not value for money, I would not recommend.

Generally, no problems at all. Rooms were clean and location was pretty good. Right in between Broadbeach and Surfers. The place does look much better in pictures though than in real life. For the price of it though, hard to beat.

Neat and tidy one bedroom unit...plenty of space for the two of us.Great undercover, locked parking. Very close to everything . Wonderful, friendly helpful managers. Shower over bath could be a problem for older folk. Upstairs unit, quite a few flight of stairs to reach from underground park. Lovely balcony overlooking gardens and pool area.Beautiful warm pool and spa. Super quiet and peaceful setting. Definitely stay here again

This resort is located in centre of broad beach, great location but very quiet. Room has full kitchen, laundry, two balconies, sunny all day. But on the other side, extra tea coffee, toilet paper, dish wash liquid all at extra cost, no room service till we leave (8 days). Taken everything into consideration it is a great resort for the price you pay. We would definite come back again.

very comfortable with all Aminities, but Rates are higher compare to Apartments avalaible in gold coast in off season as August.

Found the place last minute when we need to change our plans. Originally, we were worried that the place is abit out of the way since we don't have a car - it turn out that the plus outweighs the concern. The front desk staff is friendly, room is great, with good, clean equipment for cooking. There a nice park nearby, short walk to catch the surf side bus, not too far from broadbeach and good viet food around the corner. Only minus is the lack of view.

We arrived late( 5:30PM; I guess in Australia most of the smaller hotels close their reception at 5 which was a surprise). A phone call to the number left posted outside lobby quickly gave us access to the lockbox for our room key. We were pleasantly surprised with the cleanliness, smell of the room(fresh), and location right next to the pool on the ground floor. BBQ area, lounging, poolside bathroom, etc., etc. All made for a nice, convenient stay at the Santana. Most importantly Anthony and Racquel; the managers at the hotel are wonderful people who have obviously found their calling in this line of work. They were very helpful and accomodating to our family of 5 not to mention the patience they must have had to endure the noise of our two rambunctious boys. We would recommend this hotel over and over for a budget conscious traveler looking for cleanliness, full facilities, and close proximity to everything.

will defenitly book here again ,good value for money