Beautiful hotel! Excellent service and attentiveness.

Hotel Atitlan is by far one of the most beautiful hotels I have ever stayed in. The landscape and grounds of the hotel are like heaven on Earth. Our room was spacious and comfortable. There is no AC or refrigerator, though. It didn't get too hot at night but was hotter than I am used to. The restaurant at the hotel is pricy but the food is good. Overall, I really enjoyed my stay.

Beautiful location, loved the walk through the gardens and to the water and boat ramp. View was AMAZING!

I liked the view. But there was no water, coffee or tea. There are so many dirty birds around dining table. The price of meal was terrible comparing to quality.

It was nice.

Everything was good except the dinner was very bad experience service was bad, food overpriced and not good for that price , customer service was very bad

Liked: garden and landscape, lake view, staff with the exception of the reception lady who gave us wrong information about the rooms. Did not like having caged birds, does not go with the beautiful place and seems cruel for the pleasure of some tourists. Julio, a staff member was exceptionally helpful.

Beautiful property

The staff was friendly and professional. Hotel Atitlan has some of the most beautiful gardens and landscapes I have seen. We will be back.1

Beautiful grounds/gardens and the nicest hotel in all of Guatemala.

Love the place . Quiet and easy . Will come back.

Beautiful place, super clean and the food at the restaurant was amazing. Will definitely be staying here again in the future.

We didnt have hot water and the vent we got didnt really helped.

For reference - I stayed at this hotel May 5-9 2024 My initial experience checking in and looking at the property of Hotel Atitlan was extremely positive and I was excited about staying here. Unfortunately after getting settled in I was quite underwhelmed with the hotel and accommodations which I had expected to be 4 star as marketed. Below are the pros and cons of my experience. Pros - Professional staff and with broken English but easy enough to communicate - Great view of the mountains and gardens - Poos and hot tub were fun to hangout at Cons - NO WIFI IN ANY ROOM - for me, as I was here and also still trying to get some work done this was a major issue. - Restaurant was overpriced and mediocre at best - better food can actually be found in town or we were going to other hotels that were less expensive but had a better menu and cook - No A/C in any room - during the evening and morning this was fine but expect to be quite hot during the day - Be ready to be price gouged - it's $150 to get a boat ride from the hotel - a 5 minute tuc tuc to the port and it's 35Q ($5). This also applies at the restaurant for food and drinks which I found incredibly expensive compared to what I was paying at the Porta in Antigua. - No ATM on-site Overall, I expected more. My recommendation is to shop around, there's better value and quality to be found in other resorts / hotels in the area.

The property and gardens are gorgeous! The only thing is there’s no AC in the rooms so it can get a little warm at night, other than that it’s great!

The garden and the pool are were stunning

The only issue we had was the water in the shower was not hot enough.

Great customer service

Loved this hotel!!

Amazing!! Highly recommended

Absolutely Beautiful, magical with garden view. Huge corner room with large patio. The Hotel is like a museum with variety of antiques and art work. Nice buffet breakfast. Lovely dining area with pool and volcano view. Very relaxing wirh Bossa Nova type music.

Nice, pretty, and quiet.

Pretty hotel and its right next to a lively bar.

Loved everything about it especially that my one year old son enjoyed running in the beautiful garden and other outdoor areas. The food was also amazing. Will definitely come back.

Amazing beautiful property with friendly staff.

yes

everything was amazing except for restaurant service could be extremely slow and food quality varied but always good but not always amazing! Which is still good!

Love the tranquility!

the view

The property was gorgeous, the restaurant was nice and the staff was nice.

Food was ok, jacuzzi was warm not hot, babies in diapers and children under 10 were playing in the jacuzzi .. how can you relax and enjoy the view like that. WiFi absolutely useless. We were totally dismissed when we complained. Expensive!

While the rooms are nice, but nothing exceptional (the beds are very tough, the bathrooms are basic), the location and the gardens of the hotel are breathtaking. It is stunning and gorgeous ! The restaurant of the hotel is good. The breakfast is also good…when a la carte (the buffet is disappointing).