All the staff were lovey with the exception of the check-in clerks. The one who greeted us upon arrival was less than warm and welcoming and another who I consulted about the pool hours for children told me they actually try to discourage children staying at the hotel. One reception clerk was friendly and helpful. Dinning and housekeeping staff were very nice. Propois beautiful but no where to walk as the whole property is dedicated to golf.

Two beds pushed together. Bedside lights not working. Pool freezing. Breakfast cold 10 mins after opening

Friendly staff and great customer service.

Incredibly uncomfortable bed, smaller than a double. The receptionist on check in didn't know how many golf courses they had, and the receptionist on check out didn't even look at me, let alone ask me how our stay was. The main building seemed to be up to date and clearly where all pictures were taken, our room was small, cold, dated, uncomfortable and really disappointing.

Great Breakfast and nice rooms

We were travelling with two miniature dachshunds- £25 per night per dog was excessive- golf course very pretty but garden room was very compact but clean

Lovely surroundings but not the best hotel to stay in as needs to make some improvements. Outdated, poor breakfast, inexperience staff, no fridge in the room, etc.

I arrived and checkin was OK, if not a little busy and slow; 1 member of staff, 7 individuals booking in. Nevertheless, the chap on duty was polite and helpful. Room I was issued smelt of cat wee and had a constant drip (from where I know not!) but I was re-roomed as soon as I raised it - great! New room was better but only one plug worked, so I spent a fair bit of time moving the kettle about so that I could have a cuppa. After a lukewarm bath, I had dinner in the restaurant. OK but not brilliant. Staff in restaurant pleasant enough and generally very helpful. Retired to the bar and tried the gin - that was excellent as was the lady who served it. Sleep not brilliant because room too hot, so uncomfortable night. Breakfast good. Checkout - dreadful! When I went to checkout the chap on duty said that there was a balance to settle and tried to charge me £70 for dinner. I had paid for my dinner (£45) in the restaurant and at no point had I given my room number to any member of staff. Rather than deal with it, he implied I was lying and asked me to list everything I'd had for dinner, Even after producing my receipts, he continued to embarass me before the growing queue of guests waiting to check out. After concluding that an error "might" have occured in the restaurant, he proceeded to question my payment for the room generally. I asked to speak to the duty manager and this request was refused and I had to demand this a second time. I have never been so poorly treated before.

Profession and friendly service from all who greeted us. Lovely little touches such as complementary fruit plate and soft drink. Towels and bedding super-soft. Food excellent. Will look to stay next year when we attend primary care conference at the NEC.

We had a lovely time. I chose this hotel because of the swimming pool for my children. Unfortunately they were not able to swim at all because of the chlorine levels. Apart from that, all good!

First Amy at the breakfast is very hard working girl and should be recognised, myself and partner watch her we couldn't hold it but asked for her name. Now, hotel should make sure they have the correct head count for breakfast. Waited 15mins no food. Breakfast was pretty waiting other thanthat hotel was a good sleeping place. Will return

This hotel is not at all up to snuff with other local experiences I have had at other BW hotels.

Helpful receptionist, rooms ae barn/stable conversions around the property. Room was clean. Just a bit old fashioned for my taste.

Asked for a disabled room and didn’t get one. There was no hot water in the morning. Hotel wasn’t bothered by it.

Stayed in one of their chalet style rooms which was more than adequate. It was close to a busy road so you could hear it throughout the night. This didn’t stop me sleeping, but if you are a light sleeper it would be worth asking for a room nearer the golf course which would be quieter. Unfortunately the pool was having maintenance, and I had selected the hotel due to this. The restaurant was very pleasant and both dinner and breakfast was good with great service.

I was very pleasantly surprised with this property. I got an out building and it was lovely and quiet and have me a really restless sleep I will be looking to book there again if in the area for work. The spa is really good to I didn't use the gym on this day but would expect it to be good to. Would definitely recommend this place to friends and definitely stay here again..

Enjoyable one-night stay in a cosy motel-type room in the main hotel grounds. The room was very clean and warm. Bed very comfortable. Dinner was well-presented and delicious. Breakfast is a buffet-type with a good selection of hot and cold items. The spa area was clean and tidy. My only complaint would be that the swimming pool is far too cold!

Pleasant room. Good breakfast.

Not a great experience to be honest, I booked the windmill as i had another 25 friends staying, we represent a charity as a part of the classic car show, we all have to cover our own expenditure, as i paid £420 for a 3 night stay i believe that i deserved a decent stay with good service, however throughout the 3 night stay there was a banging coming from the bathroom wall (i am a heating engineer and it sounded like heating pipes banging) all night every night, night 1 i had 4 hours sleep night 2, 4 hours sleep, nights 3 no sleep, 4 of my friends were affected in much the same way, i complained every morning to a different receptionist only to be told its a problem with the boiler, repair date unknown, with no real apology or offer of another room or refund etc or any kind gesture, the breakfast was good if you could actually get all of the components for a breakfast at the same time, hot food items always empty, no bread, no pastries, hot drinks arriving after we had finished so on the 3rd morning exasperated by this a couple of us decided to arrive at 7;20 instead of the start of breakfast at 730, only to be quite rudely told off by the restaurant manager for arriving too early, however i did get a full breakfast on day three as i was first in the queue, to be honest several of us ha stayed here for a few years and the service has slipped dramatically, between us we book around 100 rooms a year and we are collectively seeking a new hotel, very dissatisfied

The seal was already broken on the mineral water in the room. Ran out of breakfast. Dismissive restaurant manager at breakfast who was rude and argumentative. Duty manager was helpful

Comfortable decent sized clean room, lovely bed. Reception and restaurant staff very pleasant and professional. Really nice evening meal in restaurant and great selection for breakfast. Will be back when next down in the area.

Excellent

Very friendly staff who made me very welcome

The room was very small The bed was very comfortable The wardrobe was very very small Bathtub was nice and deep The surrounding area was amazing But the room size was crazy too small

Clean, comfortable, and ideal for the price. Would stay there again.

Lovely setting. Liked being able to park outside my room. Decor a little dated but clean and nice amenities. Restaurant was a bit expensive and portion size was very small. Food was well presented and tasty. Restaurant only takes card payments- no cash. Staff were brilliant - excellent customer service.

The room smelt damp. The furniture was old, The walls are very thin and next door we’re celebrating a 60th so I would have thought because the hotel wasn’t full they wouldn’t have put my daughter and I in an adjacent room. We went for breakfast at 9 and even though it finished at 9:30 there was no bacon or croissants. The pool in the morning was so busy, it was pointless having a swim. The lockers in the changing room were damaged. My daughter said the female changing rooms smelt of urine. Overall very disappointing

The executive room had what the details said, however the view of the grounds was of a parking area where a group of say 20 people were smoking. The photo was taken after they left as I would not publicly post a photo with recognisable facesIt was also very close to noise from the bar and also a wedding reception. However after midnight they we clearing into the room next to ours, banging what seemed like large items maybe tables against the wall a few inches from our heads. My husband went to reception and after a while it was sorted but to have that disturbance and a room with no grounds view was really not acceptable. Reception tried to find another room but said they were all on this same corridor , but anything on that corridor not adjacent to a storage facility would have been better. We have been considering this hotel for golf break but are now not sure. As i said within the room all was as advertised and bed comfortable. Also we had a very good meal in the restaurant.

Restaurant food top class and service both at dinner and breakfast excellent. Issues with room key took a lot of our time several times n we were made to feel like our fault even tho told changing system soon. Not eco friendly as bar of soap we opened n used on day 1 replaced day 2! Grounds of hotel beautiful. Didn’t use spa facilities so can’t comment.

Breakfast excellent & starting at 0630 was a great time for a working visit. The walk to the dinning area as limited signage and the menu had limited options at quite expensive prices. Service was good though

Great place for a stopover. Beautiful grounds

Room we stayed in, number 24 was a ground floor, but there doesn’t seem to be anything to stop the noise from room above you can hear everything, especially noisy when they just walk across the room, plus the noise from the A46 right outside, if your a light sleeper then this isn’t the hotel for you.. Breakfast is buffet style and staff very good..