Safe and clean. Had issue with tv but they replaced it immediately

The hospitality of the entire staff was amazing! They let me check in early, and made accommodations to my stay with ease and with the most pleasant of attitudes. My son was graduating from basic training, and that’s there reason for my stay…and they were very courteous to him and congratulated him with kindness.

There were dirty dishes in the hallway. I’m from the condition of the dishes. They had been there a while. There was mowed in the bathroom. And the furniture was very worn.

Wonderful personnel, property, amenities and service.

Wonderful personnel, property, amenities and service.

A wonderful building, it was clean and decorated awesomely. But the bed was very uncomfortable .

A wonderful building, it was clean and decorated awesomely. But the bed was very uncomfortable .

Place was clean and great atmosphere.

Place was clean and great atmosphere.

We booked a room at the DoubleTree in Columbia, SC for one night. When we opened the door to our room we thought the heat was on. The thermostat showed 81 degrees. I turned it down and waited an hour nothing changed. I went to the lobby and explained the problem and they sent the maintenance man to check the air conditioner. He worked on the unit and thought he had it fixed. We waited almost an hour and still no change. I went back to the lobby and told them that there was no change, just hot air coming from the unit. They told me to set the thermostat down to 60, which I did but it didn’t change a thing. The room was so hot that we couldn’t sleep!! It was the worst experience of our vacation!!!

The hotel was nice and the staff were friendly and competent. But have you ever been to a hotel where it felt like they were only barely maintaining it and were kinda on the losing side of the battle? That’s here. It’s a high-traffic property, I know, and it was clean (80% clean), but it showed many signs of neglect in some important places. 1) Waiting for the elevator, I lean over and see an ancient coffee cup and loose trash on the non-walkable area where one would expect to see some vibrant shrubs or plants. 2) There is significant water damage on a 15-foot section of a hallway wall going from the lobby to a side exit. 3) Food left outside of a room remained there from 6:30pm until 11am the next day. 4) The hallway trash cans, likewise, were neglected and overflowing with trash. It reads to me as understaffed more than negligent / incompetent, but I could be wrong. But regardless, if I could casually noticed these matters, there are definitely more, and probably worse things I didn’t see but others have. They need to invest in the property now before they get worse. You will enjoy your stay but you won’t be able to again if they end up closing for repairs later. It’s a beautiful property but needs a stronger eye on detail and resolve to make needed repairs / staffing adjustments.

The hotel was nice and the staff were friendly and competent. But have you ever been to a hotel where it felt like they were only barely maintaining it and were kinda on the losing side of the battle? That’s here. It’s a high-traffic property, I know, and it was clean (80% clean), but it showed many signs of neglect in some important places. 1) Waiting for the elevator, I lean over and see an ancient coffee cup and loose trash on the non-walkable area where one would expect to see some vibrant shrubs or plants. 2) There is significant water damage on a 15-foot section of a hallway wall going from the lobby to a side exit. 3) Food left outside of a room remained there from 6:30pm until 11am the next day. 4) The hallway trash cans, likewise, were neglected and overflowing with trash. It reads to me as understaffed more than negligent / incompetent, but I could be wrong. But regardless, if I could casually noticed these matters, there are definitely more, and probably worse things I didn’t see but others have. They need to invest in the property now before they get worse. You will enjoy your stay but you won’t be able to again if they end up closing for repairs later. It’s a beautiful property but needs a stronger eye on detail and resolve to make needed repairs / staffing adjustments.

Horrible.. It started off first no rooms available for check in in, this happened the next day we noticed as well. Around 1am our first night, I heard a very loud dripping by the a/c and window. I assumed our a/c froze, but when I got up and looked. It was coming from the floor above. The drapes were stain and the ceiling was stained. The towel I put down to try stop the dripping sound all night long was completely soaked. This has had to be going on for a long time. So that morning I went to the desk around 9am. They said they had no rooms available but would get one in the afternoon. By the time I got back to the room, the drape and rod fell out of the ceiling along with ceiling texture the area clearly had mold. We left for the day, came back around 3pm and still no room, left at 4 still no room. We didn't get our room til we arrived back that evening at 10:30m. To move a 4yr old and all your stuff at 10:30pm was a treat. When we checked out still no resolution for the room. I always got the "I'm not the manager I cant make a decision" and the Manager never called me back, I had to call the hotel back after hotels.com couldn't get a different answer. Doubletree Hilton wanted to offer 10,000 points which is 1/3 the cost in points for a room. Hotels.com offered $75 but the room was $200 a night. Awful customer service for what we had to deal with. Definitely not the standard I would assume that would come with Doubletree or Hilton brand.. TOTALLY DON'T RECOMMEND.

The Good: The initial front desk agent was courteous and welcoming. The gym was decent enough to support a fair workout for someone on a short vacation. The crab dip (a late night snack) was good and the server brought us extra crackers when we ran out. The water pressure for the shower was excellent. Checking out was easy. The morning coffee (set out at 6:30AM) wasn't bad at all. The location was convenient for all of our travels (in all directions). The bad: When we arrived, (after 3:00pm) we had to wait for a room (they weren't "ready). The agent I was working with left her shift and was replaced by another front desk agent who ignored the fact that we (my friend and I) were waiting for a room and proceeded to deal with another customer, she deemed "1st in line". That customer then informed her we were first in line. This was a mild annoyance. The A/C ran all the time - it could not cool the room - the controls were locked and the room thermostat served NO purpose- (the less than adequate coolness of the air was likely due to low a refrigerant charge - I'm familiar with troubleshooting A/C systems). The toilet roll hanger broke - we informed the front desk, the agent claimed it would be fixed on the 1st day (it remained broken throughout our 2 day stay). There was only ONE trashcan in the bathroom and it was small There was no maid service - we had to ask the front desk for new towels each day and leave dirty ones in the room (no pickup).

Horrible.. It started off first no rooms available for check in in, this happened the next day we noticed as well. Around 1am our first night, I heard a very loud dripping by the a/c and window. I assumed our a/c froze, but when I got up and looked. It was coming from the floor above. The drapes were stain and the ceiling was stained. The towel I put down to try stop the dripping sound all night long was completely soaked. This has had to be going on for a long time. So that morning I went to the desk around 9am. They said they had no rooms available but would get one in the afternoon. By the time I got back to the room, the drape and rod fell out of the ceiling along with ceiling texture the area clearly had mold. We left for the day, came back around 3pm and still no room, left at 4 still no room. We didn't get our room til we arrived back that evening at 10:30m. To move a 4yr old and all your stuff at 10:30pm was a treat. When we checked out still no resolution for the room. I always got the "I'm not the manager I cant make a decision" and the Manager never called me back, I had to call the hotel back after hotels.com couldn't get a different answer. Doubletree Hilton wanted to offer 10,000 points which is 1/3 the cost in points for a room. Hotels.com offered $75 but the room was $200 a night. Awful customer service for what we had to deal with. Definitely not the standard I would assume that would come with Doubletree or Hilton brand.. TOTALLY DON'T RECOMMEND.

The Good: The initial front desk agent was courteous and welcoming. The gym was decent enough to support a fair workout for someone on a short vacation. The crab dip (a late night snack) was good and the server brought us extra crackers when we ran out. The water pressure for the shower was excellent. Checking out was easy. The morning coffee (set out at 6:30AM) wasn't bad at all. The location was convenient for all of our travels (in all directions). The bad: When we arrived, (after 3:00pm) we had to wait for a room (they weren't "ready). The agent I was working with left her shift and was replaced by another front desk agent who ignored the fact that we (my friend and I) were waiting for a room and proceeded to deal with another customer, she deemed "1st in line". That customer then informed her we were first in line. This was a mild annoyance. The A/C ran all the time - it could not cool the room - the controls were locked and the room thermostat served NO purpose- (the less than adequate coolness of the air was likely due to low a refrigerant charge - I'm familiar with troubleshooting A/C systems). The toilet roll hanger broke - we informed the front desk, the agent claimed it would be fixed on the 1st day (it remained broken throughout our 2 day stay). There was only ONE trashcan in the bathroom and it was small There was no maid service - we had to ask the front desk for new towels each day and leave dirty ones in the room (no pickup).

Cushions in the lobby were dirty and stained. We had one half a roll of TP with no other rolls. Baseboard in the hall ways coming off and dead bugs in the bathrooms by the conference rooms. We will never stay here again.

Cushions in the lobby were dirty and stained. We had one half a roll of TP with no other rolls. Baseboard in the hall ways coming off and dead bugs in the bathrooms by the conference rooms. We will never stay here again.

The room was fine and clean. The shower experience was less than enjoyable as it took SEVERAL minutes for the water to get hot, not just two minutes as the sign on the shower door suggested. We didn't have enough towels and when I went down to the front desk to ask for towels, the man behind the desk gave me a look that let me know they were out of towels and he took my room number down to bring them up but that never happened. Very average stay, don't recommend this property and will not return.

The room was fine and clean. The shower experience was less than enjoyable as it took SEVERAL minutes for the water to get hot, not just two minutes as the sign on the shower door suggested. We didn't have enough towels and when I went down to the front desk to ask for towels, the man behind the desk gave me a look that let me know they were out of towels and he took my room number down to bring them up but that never happened. Very average stay, don't recommend this property and will not return.

Me and a few girlfriends stayed here for a few days. Pool was a good time even with the sprinkle of a few rain drops. Staff was great and friendly but kitchen/restaurant was very short staff. Food was decent. Bartender was great and fun. I would stay here again.

Me and a few girlfriends stayed here for a few days. Pool was a good time even with the sprinkle of a few rain drops. Staff was great and friendly but kitchen/restaurant was very short staff. Food was decent. Bartender was great and fun. I would stay here again.

During my stay, the room was near a garbage can that was full of trash for the entire day and never emptied. A request was made for housekeeping to clean the room and it was never cleaned. I had to request new towels & washcloths. The television in the room didn’t work properly and a loud humming sound was coming from a generator below the room. The sound was continuous. The overall housekeeping and cleanliness of this hotel is well below average. Please do not waste your money and stay at another hotel in the Columbia area.

During my stay, the room was near a garbage can that was full of trash for the entire day and never emptied. A request was made for housekeeping to clean the room and it was never cleaned. I had to request new towels & washcloths. The television in the room didn’t work properly and a loud humming sound was coming from a generator below the room. The sound was continuous. The overall housekeeping and cleanliness of this hotel is well below average. Please do not waste your money and stay at another hotel in the Columbia area.

Stay was good, it’s a little dated, need a good scrub in the bathroom shower. Other than the room, there was little to no coffee available in lobby😟

Stay was good, it’s a little dated, need a good scrub in the bathroom shower. Other than the room, there was little to no coffee available in lobby😟

Great Location...my biggest issue was with the energy saving process that takes place during the hottest hours of the day...my room was 75° each time I returned...and the system shut down often if no movement in the room...crazy setup for summer weather! Also, not good when I was bitten by bedbugs!!!

Great Location...my biggest issue was with the energy saving process that takes place during the hottest hours of the day...my room was 75° each time I returned...and the system shut down often if no movement in the room...crazy setup for summer weather! Also, not good when I was bitten by bedbugs!!!

Excellent customer service. Outdated facilities

Excellent customer service. Outdated facilities

The front desk people were excellent. Great customer service

The front desk people were excellent. Great customer service