We are at the end of our private tour of Sri Lanka. We booked all accom from Australia. The most consistent service issue across all accommodation regardless of price point or star rating is the inordinately slow service! Whether drinks or food slow service is endemic across Sri Lanka and unfortunately the cinnamon grand is no different. Staff always try to be helpful however this is the first hotel experience where staff seem unhappy. Just to be clear what we are talking about is the time taken from placing orders to delivery. Younger staff seem to be unsure of their function. Even the pop up crepe and waffle station took so long between preparation and delivery that the crepes were cold by the time they delivered. The hot chocolate was excellent!

Good hotel, but it is old. Too much noise from renovations. The service is excelent as is the food.

Good hotel, but it is old. Too much noise from renovations. The service is excelent as is the food.

Strict security just before entering the hotel ... And greeted by an elegent atmosphere at the lobby... Check-in process is smooth, staffs were all friendly and speaks good English... Drinks were also served during check-in... Rooms are overall clean ... Except for some stains on the mattress... Covered with the protector so not much of an issue... Breakfast were good and have a wide variety of food... Salads, cold cuts, breads and pastries... Western eggs and bacon, asian, local cuisine.... Egg counter is just beside the pool... Highly recommend for business and short family stay... Will definitely come again

Strict security just before entering the hotel ... And greeted by an elegent atmosphere at the lobby... Check-in process is smooth, staffs were all friendly and speaks good English... Drinks were also served during check-in... Rooms are overall clean ... Except for some stains on the mattress... Covered with the protector so not much of an issue... Breakfast were good and have a wide variety of food... Salads, cold cuts, breads and pastries... Western eggs and bacon, asian, local cuisine.... Egg counter is just beside the pool... Highly recommend for business and short family stay... Will definitely come again

The guest service was awesome, the room was clean and comfortable. The restaurants were really good and my favorite is the seafood restaurant, Lagoon.

The guest service was awesome, the room was clean and comfortable. The restaurants were really good and my favorite is the seafood restaurant, Lagoon.

not everyday I get impressed with Hotel and its service but the staff here is phenomenal! Absolutely awesome, they even called mid stay to ask if we were ok, anything we needed. all the staff are super helpful and the hotel is awesome! The spa is great as well, massage was great, pool is great.

not everyday I get impressed with Hotel and its service but the staff here is phenomenal! Absolutely awesome, they even called mid stay to ask if we were ok, anything we needed. all the staff are super helpful and the hotel is awesome! The spa is great as well, massage was great, pool is great.

Completely overwhelmed by the level of service provided. My first visit to Sri Lanka has been the most pleasant because of the good security, high level of customer service right to the details when the housekeepings level of attention to my personal habits. Impressive is an understatement to be honest. Simply love it!

Completely overwhelmed by the level of service provided. My first visit to Sri Lanka has been the most pleasant because of the good security, high level of customer service right to the details when the housekeepings level of attention to my personal habits. Impressive is an understatement to be honest. Simply love it!

Beautiful hotel with very helpful And courteous staff. The rooms were lovely and we enjoyed our stay with 4 rooms across 2 families. Highly recommend!

Beautiful hotel with very helpful And courteous staff. The rooms were lovely and we enjoyed our stay with 4 rooms across 2 families. Highly recommend!

Amazing Amazing Place!! And the food omg!!! Best breakfast and lunch buffet I’ve ever had courtesy of Plates!!

Amazing Amazing Place!! And the food omg!!! Best breakfast and lunch buffet I’ve ever had courtesy of Plates!!

This is a great hotel in the middle of Colombo. This was the hotel that was hit by the terrorist attack a few years ago but that should put you off. The staff are amazing Rooms lovely and so clean Loads of restaurants in the hotel of all types so there really is something for everyone. Pool is nice but the sister hotel Lakeside I think has a better pool and locationz

This is a great hotel in the middle of Colombo. This was the hotel that was hit by the terrorist attack a few years ago but that should put you off. The staff are amazing Rooms lovely and so clean Loads of restaurants in the hotel of all types so there really is something for everyone. Pool is nice but the sister hotel Lakeside I think has a better pool and locationz

Room not comfortable. Breakfast, Lunch and Dinner very very bad. Staff unhelpful. Overall very unhelpful won’t be booking for next visit

Room not comfortable. Breakfast, Lunch and Dinner very very bad. Staff unhelpful. Overall very unhelpful won’t be booking for next visit

it was a lovely experience, the buffet was awesome. got to experience traditional food and awesome customer service

it was a lovely experience, the buffet was awesome. got to experience traditional food and awesome customer service

Shoutout to Ali in the Exec Lounge, he went out of his way to make sure we were taken care of.

Shoutout to Ali in the Exec Lounge, he went out of his way to make sure we were taken care of.

There was mould in our bathroom and the staff did nothing about it. One of the housekeepers lied to us by saying it was part of the tile design.

There was mould in our bathroom and the staff did nothing about it. One of the housekeepers lied to us by saying it was part of the tile design.

Lovely hotel, staff friendly and attentive. Buffet breakfast had lots of choice and room and pools were beautiful and clean

Lovely hotel, staff friendly and attentive. Buffet breakfast had lots of choice and room and pools were beautiful and clean

Good service

Good service

The staff were extremely. courteous and helpful. SANJEEWA KUMARA, LAKMAL, NISHANKA, SAMANTHA and a Burgher gent I cannot remember his name . Dias and Gunawardena at the main doors are really professional. Too much talking at the breakfast desk.by staff member in suit. Not friendly. For an international hotel power points in room not efficient in charging phone and laptop. When entering and checking in had a bad experience when butler demanded my passport and home address. He took it to reception and was scanning it with help from desk staff member.. This needs to be followed up as personal information is not his business. Time of checking-in was approximately between midnight and 2. 00 am. did not see him in morning but saw him on Thursday morning {7th}. Please follow this up. The hotel needs to provide better service for charging phones. International phone sockets must be provided. Staff at front desk were so very helpful and must be applauded for their services in helping me to keep phone charged. I enjoyed my stay at Cinnamon Grand and will always choose CG as my first option. KEEP UP THE GOOD WORK AND HIGH STANDARD.

The staff were extremely. courteous and helpful. SANJEEWA KUMARA, LAKMAL, NISHANKA, SAMANTHA and a Burgher gent I cannot remember his name . Dias and Gunawardena at the main doors are really professional. Too much talking at the breakfast desk.by staff member in suit. Not friendly. For an international hotel power points in room not efficient in charging phone and laptop. When entering and checking in had a bad experience when butler demanded my passport and home address. He took it to reception and was scanning it with help from desk staff member.. This needs to be followed up as personal information is not his business. Time of checking-in was approximately between midnight and 2. 00 am. did not see him in morning but saw him on Thursday morning {7th}. Please follow this up. The hotel needs to provide better service for charging phones. International phone sockets must be provided. Staff at front desk were so very helpful and must be applauded for their services in helping me to keep phone charged. I enjoyed my stay at Cinnamon Grand and will always choose CG as my first option. KEEP UP THE GOOD WORK AND HIGH STANDARD.

Good hotel