Excellent service room, but breakfast is not hygienic . Most breakfast is leftovers. They have to improve breakfast . Other than everything is perfect . We our regular customers. Inshallah go again soon.

Excellent service room, but breakfast is not hygienic . Most breakfast is leftovers. They have to improve breakfast . Other than everything is perfect . We our regular customers. Inshallah go again soon.

Exceptional costumer services excellent facilities, thank you for your care

If you can afford it go for Kabaa view.

If you can afford it go for Kabaa view.

We enjoyed our stay our stay with very friendly support staff. Also very responsive housekeeping team and pro active. The porters were very punctual and cooperative when luggage was being picked up and also upon leaving. Location was very good with easy access to the Grand Mosque especially during busy moments and times. I would recommend the hotel to friends and family going forward.

We enjoyed our stay our stay with very friendly support staff. Also very responsive housekeeping team and pro active. The porters were very punctual and cooperative when luggage was being picked up and also upon leaving. Location was very good with easy access to the Grand Mosque especially during busy moments and times. I would recommend the hotel to friends and family going forward.

Amazing location , i do wish the help desk was more helpful in sense helping with the app and station booking. Some were very helpful some said to keep trying (not helpful info) the managers desk are not friendly . They prefer not to be bothered from what i felt . They look busy at all times but forget people who are staying and asking info are customers too. I just wish managers were friendly the check out desk was kind an exchanged currency for us middle of night. Appreciate that.

Amazing location , i do wish the help desk was more helpful in sense helping with the app and station booking. Some were very helpful some said to keep trying (not helpful info) the managers desk are not friendly . They prefer not to be bothered from what i felt . They look busy at all times but forget people who are staying and asking info are customers too. I just wish managers were friendly the check out desk was kind an exchanged currency for us middle of night. Appreciate that.

I recently stayed at Swissotel Makkah, and unfortunately, my experience did not meet the expectations set by its five-star rating. Here are some of the issues I encountered during my stay: 1. Room Cleanliness: Upon entering my room, I was disappointed to find it dirty. The floors had not been cleaned properly, and the linens were not fresh. 2. Unpleasant Odors: The pillows in the room had a noticeable and unpleasant smell, which made it difficult for me to get a good night's sleep. 3. Shower Temperature Control: I struggled to control the temperature of the shower, resulting in an uncomfortable bathing experience. 4. Concierge Service: After checking in, I had to wait about 15 minutes for the concierge to assist me with my luggage. I ended up having to chase them down three times before receiving help. Overall, my experience at Swissotel Makkah was far from satisfactory, and I believe improvements are necessary to ensure that future guests receive the quality of service they expect. I hope the management addresses these concerns, as I was truly looking forward to a memorable stay. Rating: ★★☆☆☆ (2/5)

I recently stayed at Swissotel Makkah, and unfortunately, my experience did not meet the expectations set by its five-star rating. Here are some of the issues I encountered during my stay: 1. Room Cleanliness: Upon entering my room, I was disappointed to find it dirty. The floors had not been cleaned properly, and the linens were not fresh. 2. Unpleasant Odors: The pillows in the room had a noticeable and unpleasant smell, which made it difficult for me to get a good night's sleep. 3. Shower Temperature Control: I struggled to control the temperature of the shower, resulting in an uncomfortable bathing experience. 4. Concierge Service: After checking in, I had to wait about 15 minutes for the concierge to assist me with my luggage. I ended up having to chase them down three times before receiving help. Overall, my experience at Swissotel Makkah was far from satisfactory, and I believe improvements are necessary to ensure that future guests receive the quality of service they expect. I hope the management addresses these concerns, as I was truly looking forward to a memorable stay. Rating: ★★☆☆☆ (2/5)

Amazing stay, amazing customer service from the receptionists. Help with our request and made us feel like home

Amazing stay, amazing customer service from the receptionists. Help with our request and made us feel like home

Front desk are very helpful (not all) especially Karim and Turkey. There are willing to help when I need to change to not connecting room. Regards Suratman

Everything about this property is exceptional

Front desk are very helpful (not all) especially Karim and Turkey. There are willing to help when I need to change to not connecting room. Regards Suratman

Everything about this property is exceptional

Nice Kaaba view and location

Nice Kaaba view and location

One of the best properties due to location (next to Haram). Very friendly & accommodative staff. Allowed early check in & late check out. Can't ask for any better service.

Was a great experience, coming back soon inshallah

Great experience

Great experience

Staff at check in very abrupt

The hotel was nice and clean closer to Masjid Alnabwee and many other sites. I would definitely recommend this place to stay.

Amazing hospitality very friendly staff

Great view, walkable

Good location, within Kaba boundaries

Very much walkable from Haram! Service was on point. Very happy with our stay

Good location, within Kaba boundaries

Very much walkable from Haram! Service was on point. Very happy with our stay

Best hotel very near to haram and we r regularly staying here alhumdullillah 😇💖💖💖